IT Operations Lead

About us:

Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million locks, we're continuing that vision to transform how people interact with spaces everywhere. With our newly established headquarters in St Louis we are continuing to unify access to spaces, services, and experiences that redefine the way we live, work, and connect.

Latch is a part of DOOR with the mission to enhance the residential living experience with its DOOR app, which brings together products, services, technology, and community to reduce costs for building owners and deliver the living experience residents expect in today's world. Built on the strong foundation Latch established with its access control and entry systems, the DOOR app is anchored by the Doorman, an AI assistant that combines the technology and unique data of each building to serve timely and relevant information to residents and property managers. From access control to monitoring for leaky toilets and checking the status of amenities and service providers, DOOR supports all the needs of residential living in one, easy-to-use app.

About the Role:

The IT Operations Lead plays a critical role in building and maintaining the backbone of the company's technology infrastructure. This role involves overseeing the lifecycle of IT assets, managing endpoint devices, and ensuring key tools like Mobile Device Management (MDM), Single Sign-On (SSO), and asset tracking systems are effectively deployed and maintained. The ideal candidate will also lead efforts during audits and compliance reviews (e.g., SOC2) and work closely with the Security team to ensure policies are implemented and followed. This position combines strategic oversight with hands-on execution and is essential to ensuring a reliable and compliant IT environment across the organization.

Key Responsibilities:

• 5+ years of professional experience in IT operations or systems administration
• 1-2 years of experience in a leadership or team-lead capacity
• Own and manage the full IT asset lifecycle and endpoint management across the organization
• Maintain and administer IT tooling (e.g., MDM, SSO, asset tracking, endpoint monitoring)
• Serve as primary escalation point for IT support and complex troubleshooting
• Lead internal IT audits and support broader compliance initiatives (e.g., SOC2)
• Partner with Security and People teams to ensure effective policy enforcement and secure onboarding/offboarding
• Evaluate and implement tools that improve employee experience and IT operations
• Support and optimize the local office tech stack, including basic networking and local hardware setups

Qualifications:

• Hands-on experience with asset management and endpoint tooling (e.g., Jamf, Intune, Kandji)
• Proficiency with SSO and identity platforms (e.g., Okta, Google Workspace)
• Understanding of network fundamentals (e.g., DNS, DHCP, VPN)
• Strong analytical and problem-solving skills
• Ability to collaborate cross-functionally with Security, People, and Compliance teams
• Excellent communication and documentation skills

Bonus Skills:

• Experience with SOC2 or similar compliance frameworks
• Familiarity with scripting or automation tools
• Exposure to remote or hybrid IT environments
• Understanding of access management principles

Joining us means:

• Having teammates all over the world in the US, Argentina, Spain and Romania.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive environment for all.

Attention Job Seekers: Beware of job scams!

Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door:

• Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.
• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
• We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
• Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother's maiden name during the interview process.
• We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
• If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.