Technology Product Service Engineer

Career Area:
Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes, and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.

Job Summary:

Caterpillar's Construction Digital and Technology (CD&T) group is searching for a Product Service Engineer to manage product support deliverables for our technology products. This role will own resolution for more complex site level technology issues that typically span multiple groups. Additionally, the role will work with global marketing and other partner organizations to drive resolution for global support issues in the CD&T product portfolio. The position is suited for persons that are looking for opportunities for increased leadership, global team collaboration, and exposure to all of Caterpillar's machine product groups.

What You Will Do:

• Own site technology customer support issues from end to end and work with cross functional members within the organization to drive issues to resolution

• Lead support focused projects that include cross functional members within the organization to achieve business goals

Education Requirement:

• Requires a degree in an accredited Mechanical Engineering, Electrical Engineering, Computer Engineering, Computer Science, or equivalent Engineering curriculum.

What Skills You Will Have:

Problem Solving:

• Ability to analyze risks and benefits of alternative approaches provide solution recommendations to stakeholders within the CD&T and wider organization team.

• Utilize all methods of tools available to identify problems.

• Build and utilize a network of technical experts in the solution process including product groups, component engineering teams and other partner organizations.

Service Excellence:

• In the problem-solving process, be able to identify or anticipate customers' or Cat dealer expectations and satisfy them proactively.

• Resolve complex customer complaints or problems for CD&T technology platforms.

• Be a coach-guide others on the team how to deliver excellent customer service to our Cat dealers and customers.

• Maintain Cat dealer's and customer's esteem of the organization through timely response and issue ownership.

Technical Excellence:

• Engage appropriate subject matter resources in the organization to effectively resolve technical issues.

• Coach others in promoting, defining, analyzing, and providing superior technical solutions to CD&T problems.

• Provide effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.

• Assume accountability for personal technical performance of CD&T product issues

Top Candidates Will Also Have:

• Project leadership experience

• Excellent problem-solving skills

• Excellent written and verbal skills

• Product/customer support or quality related experience

• Experience with telematics, jobsite grading systems, jobsite safety systems

• Experience troubleshooting construction machinery

Additional Information:

• The location for this position is Mossville, IL or Clayton, NC
• Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.

• This position will require up to 10%-15% travel.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary
• Annual incentive bonus plan*
• Medical, dental, and vision coverage
• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)
• 401k savings plan
• Health savings account (HSA)
• Flexible spending accounts (FSAs)
• Short and long-term disability coverage
• Life Insurance
• Paid parental leave
• Healthy Lifestyle Programs
• Employee Assistance Programs
• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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Summary Pay Range:
$110,520.00 - $165,840.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:
April 10, 2025 - April 24, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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