Vice President, Interaction Management System
Apply NowCompany: State Street Corporation
Location: Quincy, MA 02169
Description:
Who We Are
At State Street Corp Investment Services Technology, we are committed to delivering exceptional client service and operational excellence. The Interaction Management System is a mission-critical enterprise platform that manages high volumes of interactions from both internal and external parties, automates work item routing to operations teams, and supports core workflows across the organization. We are investing in the next generation of this platform-modern, cloud-native, and powered by artificial intelligence-and we're seeking a hands-on, technically strong Vice President to lead its transformation and oversee the continued success of the existing system.
Why This Role Is Important to Us
The Interaction Management System enables the seamless intake, classification, routing, and resolution of business interactions. It plays a central role in ensuring timely responses to clients, efficient processing by operations teams, and full visibility across service workflows. The next-generation platform will introduce agentic flows powered by artificial intelligence, enabling automatic inquiry classification and resolution. As Vice President, you will be responsible for strategic leadership, technical execution, and delivery across this entire ecosystem.
What You Will Be Responsible For
Strategic Leadership and Vision
Define and execute the roadmap for modernizing the Interaction Management System
Balance long-term transformation goals with the stability and performance of the existing platform
Hands-On Technical Direction
Actively engage in architecture reviews, design sessions, and solution development
Provide leadership across the full development lifecycle-from design to deployment and support
Artificial Intelligence and Workflow Automation
Integrate artificial intelligence to power agentic workflows, enabling the system to automatically classify, route, and resolve inquiries
Drive automation and intelligent routing to improve efficiency and reduce manual effort
Stakeholder and Business Engagement
Collaborate with client service, operations, technology, and executive leadership teams to ensure the platform meets evolving business needs
Translate business objectives into actionable technology strategies
Team Leadership and Agile Execution
Lead cross-functional Agile teams including software development, DevOps, quality assurance, and business analysts
Foster a high-performing culture focused on delivery, innovation, and continuous improvement
Required Technical Expertise
Software Development:
Strong experience with Java and J2EE architecture and development
Familiarity with Python for scripting and integration
JavaScript experience is a plus, particularly for front-end or user interface development
Database and Data Modeling:
Deep knowledge of Oracle and PostgreSQL, including complex stored procedures
Experience in data modeling, schema design, and performance optimization
Exposure to Snowflake is a strong plus
Cloud and Infrastructure:
Hands-on experience with Microsoft Azure cloud services and Kubernetes for container orchestration
Understanding of microservices architecture and CI/CD (continuous integration and deployment) pipelines
Integration and Messaging:
Strong experience working with Kafka for real-time messaging and event-driven architecture
Proficiency in building and consuming RESTful APIs, with a solid understanding of API design and security best practices
Artificial Intelligence and Automation:
Familiarity with artificial intelligence, machine learning, and natural language processing concepts
Experience integrating AI into enterprise systems for classification, decision-making, or workflow automation is a plus
What We Value
Hands-On Technology Leadership
Ability to lead complex enterprise platforms while actively participating in design and architecture
A balance of strategic vision and day-to-day technical problem-solving
Client and Operations Focus
Deep understanding of client service processes and operational workflows
Ability to design systems that improve user experience, transparency, and productivity
Agile Delivery and Communication
Strong Agile delivery experience, including sprint planning, backlog management, and iterative delivery
Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels
Education and Experience Requirements
Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's preferred)
10+ years of hands-on software development experience, with increasing leadership responsibility
Prior experience delivering enterprise-scale systems in financial services or similarly complex environments is highly desirable
Salary Range:
$120,000 - $202,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
State Street's Speak Up Line
At State Street Corp Investment Services Technology, we are committed to delivering exceptional client service and operational excellence. The Interaction Management System is a mission-critical enterprise platform that manages high volumes of interactions from both internal and external parties, automates work item routing to operations teams, and supports core workflows across the organization. We are investing in the next generation of this platform-modern, cloud-native, and powered by artificial intelligence-and we're seeking a hands-on, technically strong Vice President to lead its transformation and oversee the continued success of the existing system.
Why This Role Is Important to Us
The Interaction Management System enables the seamless intake, classification, routing, and resolution of business interactions. It plays a central role in ensuring timely responses to clients, efficient processing by operations teams, and full visibility across service workflows. The next-generation platform will introduce agentic flows powered by artificial intelligence, enabling automatic inquiry classification and resolution. As Vice President, you will be responsible for strategic leadership, technical execution, and delivery across this entire ecosystem.
What You Will Be Responsible For
Strategic Leadership and Vision
Define and execute the roadmap for modernizing the Interaction Management System
Balance long-term transformation goals with the stability and performance of the existing platform
Hands-On Technical Direction
Actively engage in architecture reviews, design sessions, and solution development
Provide leadership across the full development lifecycle-from design to deployment and support
Artificial Intelligence and Workflow Automation
Integrate artificial intelligence to power agentic workflows, enabling the system to automatically classify, route, and resolve inquiries
Drive automation and intelligent routing to improve efficiency and reduce manual effort
Stakeholder and Business Engagement
Collaborate with client service, operations, technology, and executive leadership teams to ensure the platform meets evolving business needs
Translate business objectives into actionable technology strategies
Team Leadership and Agile Execution
Lead cross-functional Agile teams including software development, DevOps, quality assurance, and business analysts
Foster a high-performing culture focused on delivery, innovation, and continuous improvement
Required Technical Expertise
Software Development:
Strong experience with Java and J2EE architecture and development
Familiarity with Python for scripting and integration
JavaScript experience is a plus, particularly for front-end or user interface development
Database and Data Modeling:
Deep knowledge of Oracle and PostgreSQL, including complex stored procedures
Experience in data modeling, schema design, and performance optimization
Exposure to Snowflake is a strong plus
Cloud and Infrastructure:
Hands-on experience with Microsoft Azure cloud services and Kubernetes for container orchestration
Understanding of microservices architecture and CI/CD (continuous integration and deployment) pipelines
Integration and Messaging:
Strong experience working with Kafka for real-time messaging and event-driven architecture
Proficiency in building and consuming RESTful APIs, with a solid understanding of API design and security best practices
Artificial Intelligence and Automation:
Familiarity with artificial intelligence, machine learning, and natural language processing concepts
Experience integrating AI into enterprise systems for classification, decision-making, or workflow automation is a plus
What We Value
Hands-On Technology Leadership
Ability to lead complex enterprise platforms while actively participating in design and architecture
A balance of strategic vision and day-to-day technical problem-solving
Client and Operations Focus
Deep understanding of client service processes and operational workflows
Ability to design systems that improve user experience, transparency, and productivity
Agile Delivery and Communication
Strong Agile delivery experience, including sprint planning, backlog management, and iterative delivery
Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels
Education and Experience Requirements
Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's preferred)
10+ years of hands-on software development experience, with increasing leadership responsibility
Prior experience delivering enterprise-scale systems in financial services or similarly complex environments is highly desirable
Salary Range:
$120,000 - $202,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
State Street's Speak Up Line