Systems Administrator I
Apply NowCompany: Dane County, WI
Location: Madison, WI 53711
Description:
Salary: $45.01 - $59.86 Hourly
Location : Madison, WI
Job Type: Full time (1.0FTE)
Job Number: 2025-00216
Department: Administration
Opening Date: 04/11/2025
Closing Date: 4/25/2025 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: 1871
Description
The Dane County Department of Administration's Division of Information Management has a current vacancy for a full time (1.0 FTE) Systems Administrator I - Citrix/Virtual Desktops. The Eligible List created from this posting may be used for future vacancies within the next six (6) months.
Equity, Definition and Examples of Duties
COMMITMENT TO EQUITY AND INCLUSION As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Under general supervision from the Technical Services Manger this position is responsible for deploying and maintaining the computing infrastructure for the Dane County Information Management (DCIM), a division of the Department of Administration (DOA). Refer to each individual position description for more specific tasks assigned to each position.
The starting level within the Systems Administrator I - III progression will be determined by the evaluation of the knowledge and experience of the staff being hired.
EXAMPLES OF SYSTEMS ADMINISTRATOR DUTIES BY POSITION
APPLICATIONS: This position deploys and maintains virtualized and non-virtualized applications running on Windows Workstations, and Citrix Virtual Apps and Desktops (CVAD). Additionally, this position administers and maintains the user experience of Windows workstations using Microsoft Active Directory, Configuration Manager (SCCM), and cloud platforms (Azure AD, Intune, and Office 365).
AUDIO/VISUAL/TELECOMMUNICATIONS: This position installs and maintains a variety of physical equipment and SaaS platforms that are used by County staff and stakeholders. Works with the following hardware and software: Analog Phone Lines, VoIP technology, Cellular, Wifi, Radio Systems, Polycom, H.264/AVC, Linux and Windows platform based devices. GoToMeeting, Teams and Zoom are SaaS platforms that this position will also work extensively within.
CITRIX / VIRTUAL DESKTOPS: This position manages, maintains, and supports Dane County's Citrix infrastructure, primarily focusing on Citrix Virtual Apps and Desktops infrastructure servers and XenServer hypervisor hosts. The duties include installing, configuring, and updating Citrix components like Delivery Controllers, StoreFront servers, and Virtual Delivery Agents (VDAs). This position monitors system performance, optimizes resource allocation, and ensures high availability and reliability of virtual applications and desktops. This position also handles user access, WYSE Thin Client packages, profile management, and application publishing while troubleshooting and resolving connectivity, performance, and compatibility issues. They work closely with network, storage, and security teams to maintain a secure, scalable, and efficient environment.
INFRASTRUCTURE: This position designs, implements and maintains physical devices to that run VMware, Linux and Microsoft Operating Systems. Handles enterprise storage solutions to house departmental and user data utilizing various SANs and data protection systems.
NETWORKING: This position develops and maintains networking solutions, which are used by County Staff and stakeholders in the performance of their duties. Networking solutions include but are not limited to: Software Defined Networking (SDN), Fiber, Ethernet, VOIP, Video, Wireless, SCATA, Radio, and Satellite. This position also works with the Technical Service Manager to design and deploy Dane County's Data Centers.
PUBLIC SAFETY: This position develops and maintains public safety systems that are used by County Staff in the performance of their duties. Works with the following Hardware and Software: Mobile Data Computers(MDC), NetMotion Servers and Clients, Computer Aided Dispatch (CAD) clients, Vehicle Electronics (GPS Unit, Video equipment, Cellular Devices, Driver's License scanners, Printers, Radios),Taser and Taser Cameras, and all Windows Servers related to Public Safety.
SECURITY: This position implements and supports Cyber Security Systems used by Dane County. This position develops and conducts security awareness training, creates and maintains security policies, conducts security audits, and monitors system usage to ensure compliance will all security polices. This position works with the following Hardware and Software: Firewalls, Security Information Management (SIM) Systems, Email Protection System, Anti-Virus systems, IDS and IDP systems, user activity reporting systems, Mobile Device Management (MDM), security awareness training systems, Security Policy Creation, and responds to Security Audits.
SERVERS: This position deploys and manages virtualized and non-virtualized servers running on VMware, Linux, and Microsoft Windows operating systems. This position works with the following Hardware and Software: Microsoft SharePoint servers, Microsoft SQL servers and Microsoft Windows Servers running as guest in VMWARE or as Physical Servers.
Education, Experience and Special Requirements
Education, Training and Experience:
The entry level (System Administrator I) requires any combination of training and experience equivalent to an Associate's Degree from an accredited college or university in an Information Technology related field and one (1) year of experience in an Information Technology related occupation.
The starting level within the Systems Administrator I-III progression will be determined by the evaluation of the knowledge and experience of the staff being hired.
Special Requirements:
This position requires access to personal transportation and requires a valid driver's license.
Due to the nature of this position, overtime, after-hours work and the ability to respond to after-hours service calls are critical requirements, as Dane County Information Management supports facilities such as 911, Dane County Jail and Sheriff's Department, Badger Prairie Health Care Center, and the Child abuse hotline.
Additionally, due to the nature of the data stored and the facilities it works in, this position requires a complete background check which includes fingerprinting.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 - 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions:
Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.). Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment.This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job.
*If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/ examinations they currently hold qualify them for the position's bilingual designation.
Physical and Environmental Work Requirements:
Professional office work environment. Work involves walking, sitting, standing, bending, stooping, twisting, turning, lifting, carrying, pushing, pulling, grasping, and reaching within normal ranges. Ability to lift and move a variety of work-related materials weighing up to 25 pounds (with/without assistance). Prolonged computer and phone use. Manual dexterity using fine and gross motor skills. Ability to speak and be heard by others. Ability to see and hear within normal ranges with or without corrective devices.
Knowledge, Skills and Abilities
ACTIVE LEARNING - Understanding the implications of new information for both current and future problem-solving and decision-making. ACTIVE LISTENING - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. COMPLEX PROBLEM SOLVING -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.COORDINATION - Adjusting actions in relation to others' actions. CRITICAL THINKING - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. INSTALLATION -- Installing equipment, machines, wiring, or software to meet specifications. INSTRUCTING - Teaching others how to do something. JUDGMENT AND DECISION MAKING- Considering the relative costs and benefits of potential actions to choose the most appropriate one. LEARNING STRATEGIES - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. PERSUASION - Persuading others to change their minds or behavior. READING COMPREHENSION - Understanding written sentences and paragraphs in work related documents. REPAIRING - Perform system repairs using the provided tools. SERVICE ORIENTATION - Actively looking for ways to help people. SOCIAL PERCEPTIVENESS - Being aware of others' reactions and understanding why they react as they do. SPEAKING - Talking to others to convey information effectively. SYSTEMS MAINTENANCE - Performing routine maintenance on equipment and systems and determining when and what kind of maintenance is needed.TIME MANAGEMENT - Managing one's own time and the time of others. TOOL AND EQUIPMENT SELECTION - Determining the kind of tools and equipment needed to do a job. TROUBLESHOOTING - Determining causes of operating errors and deciding what to do about it. WRITING - Communicating effectively in writing as appropriate for the needs of the audience.
Become a part of the Dane County Team!
We offer a wide range of benefits including fully paid dental and HMO health insurance premiums for full time employees/pro rated for part time employees. The County will also provide contributions towards POS health insurance premiums and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee and a wellness program. For further details on insurance benefits visit
Bilingual Pay: Employees who work in bilingual designated positions receive an additional $2.00 per hour.
Undesirable Hours Premium Pay: Employees may receive undesirable hours pay of $2.00 for anytime worked between 6:00 p.m. and 6:00 a.m and for anytime on Saturday and/or Sunday. (not applicable with all employee groups).
Paid Parental Leave: Dane County also provides 12 weeks of paid parental leave for birth or adoption of a child.
Caregiver Leave: Dane County offers 80 hours of paid leave to care for an ill family member.
Telecommuting: Telecommuting allows employees to work remotely for all or part of their workweek. Dane County considers telecommuting to be a viable, flexible option when both the employee and the job are suited to such an arrangement. Dane County will permit telecommuting when it benefits the productivity of the employee and their department and if determined by employee's department that telecommuting is not detrimental to either the County or the employee.
Student Loan Forgiveness: If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness (PSLF) Program.
WI Retirement System: Employees hired after 7-1-11 must be expected to work a minimum of 1200 hours annually to be enrolled in the Wisconsin Retirement System when hired.
Like our Facebook page:
Dane County participates in E-Verify. For more information see the Notice of E-Verify Participation and Right to Work posters here" and then the 'here' links to this page:
01
Do you have any combination of training and experience equivalent to an Associate's Degree from an accredited college or university in an Information Technology related field?
02
Do you have one (1) year of experience in an Information Technology related occupation?
03
Did you use artificial intelligence (AI)-generated content or tools in any part of this position's job application process?
04
If you used AI-generated content or tools, do you have an approved request from Dane County's ADA Coordinator to do so?
05
If you used AI-generated content or tools to complete any part of the job application process, please list in which sections of the application process you did so, including responses to graded questions.
06
THIS QUESTION IS GRADED. Please describe your experience with administering a Citrix (or similar) virtual application and desktop environment. Be sure to include the specific components involved in the environment, and how many users were supported. Describe any experience you have with managing and supporting Thin Client hardware. Describe any specific professional courses you've attended.
07
THIS QUESTION IS GRADED. Please describe your training, knowledge, and experience with maintaining a Citrix Provisioning Services (PVS) (or similar) environment. Include the components and features involved in the solution and how many virtual machines were running in the environment. Explain the process of how images were maintained to incorporate monthly software updates, application upgrades, daylight saving time turnover, etc. Describe how you would perform these updates with minimal user impact.
08
THIS QUESTION IS GRADED. Please describe your experience and training with Citrix Hypervisor / Xen Server. (Or other similar clustered hypervisors) Include your knowledge of all the components that compromise a complete solution, including the size/user base of a clustered hypervisor you have maintained.
09
THIS QUESTION IS GRADED. This position is responsible for maintaining the non-persistent PVS images used for presenting virtual applications and desktops to ~1300 users via Citrix. Describe your training and/or experience with administering Windows 10/11 operating systems. Describe what tools and techniques you've used to install, standardize, and secure the Windows 10/11 operating system. Describe how company and/or personally provided printers were managed and supported.
Required Question
Location : Madison, WI
Job Type: Full time (1.0FTE)
Job Number: 2025-00216
Department: Administration
Opening Date: 04/11/2025
Closing Date: 4/25/2025 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: 1871
Description
The Dane County Department of Administration's Division of Information Management has a current vacancy for a full time (1.0 FTE) Systems Administrator I - Citrix/Virtual Desktops. The Eligible List created from this posting may be used for future vacancies within the next six (6) months.
Equity, Definition and Examples of Duties
COMMITMENT TO EQUITY AND INCLUSION As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Under general supervision from the Technical Services Manger this position is responsible for deploying and maintaining the computing infrastructure for the Dane County Information Management (DCIM), a division of the Department of Administration (DOA). Refer to each individual position description for more specific tasks assigned to each position.
The starting level within the Systems Administrator I - III progression will be determined by the evaluation of the knowledge and experience of the staff being hired.
EXAMPLES OF SYSTEMS ADMINISTRATOR DUTIES BY POSITION
APPLICATIONS: This position deploys and maintains virtualized and non-virtualized applications running on Windows Workstations, and Citrix Virtual Apps and Desktops (CVAD). Additionally, this position administers and maintains the user experience of Windows workstations using Microsoft Active Directory, Configuration Manager (SCCM), and cloud platforms (Azure AD, Intune, and Office 365).
AUDIO/VISUAL/TELECOMMUNICATIONS: This position installs and maintains a variety of physical equipment and SaaS platforms that are used by County staff and stakeholders. Works with the following hardware and software: Analog Phone Lines, VoIP technology, Cellular, Wifi, Radio Systems, Polycom, H.264/AVC, Linux and Windows platform based devices. GoToMeeting, Teams and Zoom are SaaS platforms that this position will also work extensively within.
CITRIX / VIRTUAL DESKTOPS: This position manages, maintains, and supports Dane County's Citrix infrastructure, primarily focusing on Citrix Virtual Apps and Desktops infrastructure servers and XenServer hypervisor hosts. The duties include installing, configuring, and updating Citrix components like Delivery Controllers, StoreFront servers, and Virtual Delivery Agents (VDAs). This position monitors system performance, optimizes resource allocation, and ensures high availability and reliability of virtual applications and desktops. This position also handles user access, WYSE Thin Client packages, profile management, and application publishing while troubleshooting and resolving connectivity, performance, and compatibility issues. They work closely with network, storage, and security teams to maintain a secure, scalable, and efficient environment.
INFRASTRUCTURE: This position designs, implements and maintains physical devices to that run VMware, Linux and Microsoft Operating Systems. Handles enterprise storage solutions to house departmental and user data utilizing various SANs and data protection systems.
NETWORKING: This position develops and maintains networking solutions, which are used by County Staff and stakeholders in the performance of their duties. Networking solutions include but are not limited to: Software Defined Networking (SDN), Fiber, Ethernet, VOIP, Video, Wireless, SCATA, Radio, and Satellite. This position also works with the Technical Service Manager to design and deploy Dane County's Data Centers.
PUBLIC SAFETY: This position develops and maintains public safety systems that are used by County Staff in the performance of their duties. Works with the following Hardware and Software: Mobile Data Computers(MDC), NetMotion Servers and Clients, Computer Aided Dispatch (CAD) clients, Vehicle Electronics (GPS Unit, Video equipment, Cellular Devices, Driver's License scanners, Printers, Radios),Taser and Taser Cameras, and all Windows Servers related to Public Safety.
SECURITY: This position implements and supports Cyber Security Systems used by Dane County. This position develops and conducts security awareness training, creates and maintains security policies, conducts security audits, and monitors system usage to ensure compliance will all security polices. This position works with the following Hardware and Software: Firewalls, Security Information Management (SIM) Systems, Email Protection System, Anti-Virus systems, IDS and IDP systems, user activity reporting systems, Mobile Device Management (MDM), security awareness training systems, Security Policy Creation, and responds to Security Audits.
SERVERS: This position deploys and manages virtualized and non-virtualized servers running on VMware, Linux, and Microsoft Windows operating systems. This position works with the following Hardware and Software: Microsoft SharePoint servers, Microsoft SQL servers and Microsoft Windows Servers running as guest in VMWARE or as Physical Servers.
Education, Experience and Special Requirements
Education, Training and Experience:
The entry level (System Administrator I) requires any combination of training and experience equivalent to an Associate's Degree from an accredited college or university in an Information Technology related field and one (1) year of experience in an Information Technology related occupation.
The starting level within the Systems Administrator I-III progression will be determined by the evaluation of the knowledge and experience of the staff being hired.
Special Requirements:
This position requires access to personal transportation and requires a valid driver's license.
Due to the nature of this position, overtime, after-hours work and the ability to respond to after-hours service calls are critical requirements, as Dane County Information Management supports facilities such as 911, Dane County Jail and Sheriff's Department, Badger Prairie Health Care Center, and the Child abuse hotline.
Additionally, due to the nature of the data stored and the facilities it works in, this position requires a complete background check which includes fingerprinting.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 - 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions:
*If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/ examinations they currently hold qualify them for the position's bilingual designation.
Physical and Environmental Work Requirements:
Professional office work environment. Work involves walking, sitting, standing, bending, stooping, twisting, turning, lifting, carrying, pushing, pulling, grasping, and reaching within normal ranges. Ability to lift and move a variety of work-related materials weighing up to 25 pounds (with/without assistance). Prolonged computer and phone use. Manual dexterity using fine and gross motor skills. Ability to speak and be heard by others. Ability to see and hear within normal ranges with or without corrective devices.
Knowledge, Skills and Abilities
ACTIVE LEARNING - Understanding the implications of new information for both current and future problem-solving and decision-making. ACTIVE LISTENING - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. COMPLEX PROBLEM SOLVING -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.COORDINATION - Adjusting actions in relation to others' actions. CRITICAL THINKING - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. INSTALLATION -- Installing equipment, machines, wiring, or software to meet specifications. INSTRUCTING - Teaching others how to do something. JUDGMENT AND DECISION MAKING- Considering the relative costs and benefits of potential actions to choose the most appropriate one. LEARNING STRATEGIES - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. PERSUASION - Persuading others to change their minds or behavior. READING COMPREHENSION - Understanding written sentences and paragraphs in work related documents. REPAIRING - Perform system repairs using the provided tools. SERVICE ORIENTATION - Actively looking for ways to help people. SOCIAL PERCEPTIVENESS - Being aware of others' reactions and understanding why they react as they do. SPEAKING - Talking to others to convey information effectively. SYSTEMS MAINTENANCE - Performing routine maintenance on equipment and systems and determining when and what kind of maintenance is needed.TIME MANAGEMENT - Managing one's own time and the time of others. TOOL AND EQUIPMENT SELECTION - Determining the kind of tools and equipment needed to do a job. TROUBLESHOOTING - Determining causes of operating errors and deciding what to do about it. WRITING - Communicating effectively in writing as appropriate for the needs of the audience.
Become a part of the Dane County Team!
We offer a wide range of benefits including fully paid dental and HMO health insurance premiums for full time employees/pro rated for part time employees. The County will also provide contributions towards POS health insurance premiums and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee and a wellness program. For further details on insurance benefits visit
Bilingual Pay: Employees who work in bilingual designated positions receive an additional $2.00 per hour.
Undesirable Hours Premium Pay: Employees may receive undesirable hours pay of $2.00 for anytime worked between 6:00 p.m. and 6:00 a.m and for anytime on Saturday and/or Sunday. (not applicable with all employee groups).
Paid Parental Leave: Dane County also provides 12 weeks of paid parental leave for birth or adoption of a child.
Caregiver Leave: Dane County offers 80 hours of paid leave to care for an ill family member.
Telecommuting: Telecommuting allows employees to work remotely for all or part of their workweek. Dane County considers telecommuting to be a viable, flexible option when both the employee and the job are suited to such an arrangement. Dane County will permit telecommuting when it benefits the productivity of the employee and their department and if determined by employee's department that telecommuting is not detrimental to either the County or the employee.
Student Loan Forgiveness: If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness (PSLF) Program.
WI Retirement System: Employees hired after 7-1-11 must be expected to work a minimum of 1200 hours annually to be enrolled in the Wisconsin Retirement System when hired.
Like our Facebook page:
Dane County participates in E-Verify. For more information see the Notice of E-Verify Participation and Right to Work posters here" and then the 'here' links to this page:
01
Do you have any combination of training and experience equivalent to an Associate's Degree from an accredited college or university in an Information Technology related field?
- Yes
- No
02
Do you have one (1) year of experience in an Information Technology related occupation?
- Yes
- No
03
Did you use artificial intelligence (AI)-generated content or tools in any part of this position's job application process?
- Yes
- No
04
If you used AI-generated content or tools, do you have an approved request from Dane County's ADA Coordinator to do so?
- Yes
- No
05
If you used AI-generated content or tools to complete any part of the job application process, please list in which sections of the application process you did so, including responses to graded questions.
06
THIS QUESTION IS GRADED. Please describe your experience with administering a Citrix (or similar) virtual application and desktop environment. Be sure to include the specific components involved in the environment, and how many users were supported. Describe any experience you have with managing and supporting Thin Client hardware. Describe any specific professional courses you've attended.
07
THIS QUESTION IS GRADED. Please describe your training, knowledge, and experience with maintaining a Citrix Provisioning Services (PVS) (or similar) environment. Include the components and features involved in the solution and how many virtual machines were running in the environment. Explain the process of how images were maintained to incorporate monthly software updates, application upgrades, daylight saving time turnover, etc. Describe how you would perform these updates with minimal user impact.
08
THIS QUESTION IS GRADED. Please describe your experience and training with Citrix Hypervisor / Xen Server. (Or other similar clustered hypervisors) Include your knowledge of all the components that compromise a complete solution, including the size/user base of a clustered hypervisor you have maintained.
09
THIS QUESTION IS GRADED. This position is responsible for maintaining the non-persistent PVS images used for presenting virtual applications and desktops to ~1300 users via Citrix. Describe your training and/or experience with administering Windows 10/11 operating systems. Describe what tools and techniques you've used to install, standardize, and secure the Windows 10/11 operating system. Describe how company and/or personally provided printers were managed and supported.
Required Question