Senior Director of Client Services

Company Description

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

About the Business Unit:

NAS Recruitment Innovation empowers you to attract and engage quality talent with a strategic blend of targeted technology and expertise. Serving every major market across the U.S. and Canada, we're consultative experts with more than seven decades of experience and proven leadership in technology solutions, media buying and creative services.

NAS Recruitment Innovation is a full-service recruitment communications organization that helps clients attract top candidates to drive their success. At NAS, we optimize candidate attraction through storytelling, technology and strategy.

Job Description

We are seeking a dynamic and strategic Senior Director of Client Services to lead our client engagement function, ensuring exceptional service delivery, strong relationships, and measurable impact across our portfolio. This leadership role will oversee client strategy, account growth, team leadership, and operational excellence.

Key Responsibilities

Client Leadership & Relationship Management

• Serve as senior contact for key client relationships, ensuring satisfaction and long-term partnerships.
• Serve as the senior point of contact for key clients.
• Ensure clients receive top-tier service, strategic guidance, and innovative solutions.
• Resolve high-level client issues or escalations.

Strategic Oversight

• Drive strategic planning across accounts to meet clients' hiring goals and elevate their employer brand.
• Ensure alignment between client objectives and internal execution, from concept to delivery.

Team Management

• Lead and mentor a team of Account Directors, Client Strategists, and Project Managers.
• Set clear performance goals and foster a culture of collaboration, innovation, and accountability.

Business Growth

• Identify and drive organic growth opportunities within existing accounts.
• Partner with the new business team on pitches and proposals, contributing to the agency's overall growth strategy.

Operational Oversight

• Establish and refine processes to ensure scalability, consistency, and quality across client engagements.
• Monitor account health, budget utilization, and campaign performance, ensuring profitability and client ROI.
• Monitor budgets, timelines, and deliverables to ensure efficient project execution.
• Collaborate with internal stakeholders to drive process improvements.

Qualifications

Skills & Experience Needed:

• 10+ years of experience in client services, account leadership, or strategic marketing-preferably within recruitment marketing, talent acquisition, or employer branding.
• Deep understanding of talent acquisition, employer value propositions (EVPs), programmatic job advertising, and digital media.
• Strong leadership, communication, and analytical skills.
• Proven success managing large-scale enterprise clients or complex multi-channel campaigns.
• Strong leadership experience with the ability to mentor, inspire, and grow teams.
• Exceptional communication, presentation, and interpersonal skills.
• Strategic thinker with a deep understanding of digital media, paid social, programmatic advertising, and analytics.
• Familiarity with ATS/CRM platforms, recruitment technologies, and candidate journey optimization is a plus.

Additional Information

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

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