Content Ecosystem Product Manager, Local Services - USDS
Apply NowCompany: TikTok
Location: San Jose, CA 95123
Description:
Responsibilities
About the team
The Local Services team is dedicated to delivering innovative support for core TikTok products, such as TikTok and Lemon8. The team manages location-based databases and services with the goal of helping local businesses-including small business owners, beauty services, hotels, and restaurants-connect with millions of users. By addressing unmet needs, the team plays a vital role in supporting and growing our community.
Within the Local Services team, the TikTok Content Ecosystem function is responsible for the health of the platform as well as user and creative growth. The function is responsible for monitoring the content ecosystem to uncover potential challenges and opportunities, 2) working closely with machine learning engineering teams on model recognition, content understanding, and ranking/recommendation systems with the goal of optimizing traffic and content diversification, while improving the creator/user experience.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- This role supports our Local Services business and is responsible for product strategy while finding opportunities to improve TikTok's content ecosystem.
- Defines the product's strategy, roadmap, and features, ensuring that it meets customer needs and aligns with company wide goals to increase user growth.
- Collaborates with cross functional partners such as machine learning engineers and data scientists to design and implement ranking/recommendation strategies that achieve business results.
- Conducts market research to understand the needs of the US Market, identify trends and develop solutions to improve the user experience.
Qualifications
Minimum Qualifications
- Bachelor's degree
- Minimum 3 years of experience at an internet content company, as a Product or Operations Program Manager, or similar.
- Positive mindset and curiosity to learn to tackle tough problems
Preferred Qualifications
- Experience in related location-based services domain, such as mapping technology with a large user base.
- Experience working with global cross functional teams.
- Experience working with engineering teams in the content ranking, recommendations or moderation domain.
Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $149040 - $246400 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
About the team
The Local Services team is dedicated to delivering innovative support for core TikTok products, such as TikTok and Lemon8. The team manages location-based databases and services with the goal of helping local businesses-including small business owners, beauty services, hotels, and restaurants-connect with millions of users. By addressing unmet needs, the team plays a vital role in supporting and growing our community.
Within the Local Services team, the TikTok Content Ecosystem function is responsible for the health of the platform as well as user and creative growth. The function is responsible for monitoring the content ecosystem to uncover potential challenges and opportunities, 2) working closely with machine learning engineering teams on model recognition, content understanding, and ranking/recommendation systems with the goal of optimizing traffic and content diversification, while improving the creator/user experience.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities
- This role supports our Local Services business and is responsible for product strategy while finding opportunities to improve TikTok's content ecosystem.
- Defines the product's strategy, roadmap, and features, ensuring that it meets customer needs and aligns with company wide goals to increase user growth.
- Collaborates with cross functional partners such as machine learning engineers and data scientists to design and implement ranking/recommendation strategies that achieve business results.
- Conducts market research to understand the needs of the US Market, identify trends and develop solutions to improve the user experience.
Qualifications
Minimum Qualifications
- Bachelor's degree
- Minimum 3 years of experience at an internet content company, as a Product or Operations Program Manager, or similar.
- Positive mindset and curiosity to learn to tackle tough problems
Preferred Qualifications
- Experience in related location-based services domain, such as mapping technology with a large user base.
- Experience working with global cross functional teams.
- Experience working with engineering teams in the content ranking, recommendations or moderation domain.
Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.
Job Information
[For Pay Transparency]Compensation Description (Annually)
The base salary range for this position in the selected city is $149040 - $246400 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
USDS Reasonable Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA