Manager, Program Services

Company Description

UHN is Canada's #1 hospital and the world's #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN's vision is to build A Healthier World and it's only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description

Union: Non-union
Site: West Park Healthcare Centre
Reports to: Director, Clinical Programs
Hours: 37.5 hours per week
Salary: $51.35 - $64.19 per hour (To commensurate with experience and consistent with UHN compensation policy)
Status: Permanent, Full-Time
Closing Date: April 24, 2025

Position Summary

The Clinical Service Manager is accountable for the effective and efficient functioning of the clinical services, ensuring the provision of quality patient care.

Duties

• Provide administrative and clinical leadership to a multidisciplinary team
• Create an environment of continuous learning; engaging staff, patient and families in continuous improvement
• Facilitate the delivery of safe high quality, patient-centered care to patients
• Foster an environment that is collaborative, inter professional and accountable, partnering with patients and caregivers
• Coordinate and be accountable for the day-to-day utilization of resources to achieve the service's goals
• Facilitate seamless transitions between inpatient, outpatient and the community, spanning the entire health care continuum
• Oversee and develop innovative services, e.g. new models of care, continuous process and quality improvement
• Fiscal planning and accountability
• Foster an environment that facilitates education and research
• Provide leadership for operating initiatives, program goals and objectives to meet strategic directions in partnership with the Clinical and Medical Director of the program

Qualifications

• A Baccalaureate degree in a regulated health profession (e.g., nursing, physiotherapy, occupational therapy) required
• Master's Degree in related field required or in progress
• A minimum of three years' experience as a clinical manager is preferred
• Experience managing an multi-disciplinary health care team in a multi-site academic health care setting is an asset
• Experience with inpatient, outpatient, and community based programs and services is an asset
• Proven change management skills combined with the ability to work with and through others
• Strong leadership and motivational skills
• Working knowledge of labour/management practices
• Excellent interpersonal, verbal and written communication skills
• Demonstrated conflict resolution and creative problem-solving skills
• Demonstrated composure under stressful situations
• Proven ability to promote an academic practice environment within the clinical setting
• Experience effecting change-adapting/implementing and facilitating change within others within both a unionized and non-unionized environment

Additional Information

Why join UHN?

• In addition to working alongside a diverse team of some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. Eligibility to participate in a generous HOOPP Pension plan (https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.