Service Center Manager

Overview

Job Title: Service Center Manager

Location: Flower Mound, TX

Compensation: $115,000 - $145,000

About Hydromax USA:

Since 2003, Hydromax USA has been a leader in advanced field services and solutions that empower utilities to make the most of their infrastructure investments. Our work is dedicated to improving the safety, sustainability, and reliability of the nation's energy assets and natural resources. We employ smart, passionate people that solve complex problems using the most innovative suite of solutions available. By seamlessly connecting people, processes, and technologies, our team creates a digital environment that verifiably improves and modernizes the operations of our utility partners. We believe that our clear mission makes the world a better place: understand the present and protect the future.

Position Summary

We are seeking a highly motivated and experienced Service Center Manager to oversee the efficient and effective operation of our vehicle and equipment repair facility. The ideal candidate will be a results-oriented leader with a strong technical background and exceptional organizational skills. This role is responsible for managing all aspects of service center operations, including vehicle and equipment repairs, parts inventory, technician scheduling, fleet utilization optimization, and ensuring a high level of customer satisfaction.

Responsibilities

Primary Responsibilities

• Service Operations Management:
• Oversee and manage all vehicle and equipment repair and maintenance activities.
• Ensure timely and accurate completion of work orders.
• Maintain a clean, safe, and organized service center environment.
• Implement and enforce safety protocols and procedures.
• Team Leadership and Management:
• Develop and manage technician schedules to optimize productivity and minimize downtime.
• Conduct performance evaluations and provide ongoing feedback and coaching.
• Foster a positive and collaborative work environment.
• Inventory Management:
• Manage and maintain accurate parts inventory levels.
• Order and receive parts and supplies in a timely manner.
• Implement and maintain inventory control procedures.
• Negotiate with vendors to secure competitive pricing.
• Fleet Utilization Optimization:
• Develop and implement strategies to optimize fleet utilization and minimize downtime.
• Track fleet utilization data and generate reports.
• Identify and address inefficiencies in fleet operations.
• Work with Operations Management to ensure vehicles are available when needed.
• Scheduling and Dispatching:
• Prioritize work orders based on urgency and operational need.
• Maintain accurate records of work performed.
• Communicate with internal customers regarding scheduling and repair status.
• Quality Control and Customer Service:
• Ensure all repairs are completed to a high standard of quality.
• Address operations management concerns and resolve issues in a timely and professional manner.
• Maintain a high level of internal customer satisfaction.
• Financial Management:
• Monitor and control service center expenses.
• Generate and analyze reports on service center performance.
• Develop and manage the service center budget.
• Record Keeping and Reporting:
• Maintain accurate records of repairs, maintenance, and inventory.
• Generate regular reports on service center performance and fleet utilization.
• Utilize work order management software to track and manage operations.

Job Qualifications and Skills:

• 5+ years of relevant experience required.
• Bachelor's degree in business management, operations management, or a related field (Required).
• Proven experience in managing a vehicle or equipment repair service center.
• Strong technical knowledge of vehicle and equipment repair and maintenance.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in inventory management and control.
• Experience with fleet management and optimization.
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in service management software and Microsoft Office Suite.
• ASE Certification required.
• Valid Driver's License.
• Ability to pass a thorough background check and pre-employment drug screen required as a condition of employment

Qualifications

Pay:

• $115,000 - $145,000 dependent on experience

Benefits:

• Weekly pay
• Company paid smartphone, safety boot voucher, uniforms, and PPE
• Medical, dental, vision insurance and more
• Company paid life insurance policy
• Paid holidays and personal paid time off (PTO)
• 401K with company match after 6 months
• Career advancement opportunities

Working at Hydromax USA:

At Hydromax USA, we're committed to a culture that embraces safety and strives for excellence. We achieve this through focusing on continuous improvement, promoting employee development, and building lasting customer relationships through mutual trust and honesty. All of this is accomplished while safely providing customers with unequaled customer service and exceeding expectations through deliverables.

We stand firmly behind our mission statement - "Understand the Present, Protect the Future". In our industry when work is sloppy or incomplete, it can directly impact public safety. Therefore, the work we do is extremely important, and we hold ourselves to the highest standards possible. As a Hydromax USA employee, you will be on the front lines of customer service and public safety.

Questions? Contact us at recruiting@hydromaxusa.com

Hydromax USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Disclaimer

The above statements are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the job requirements. Rather, they are intended to describe the general nature of the job. Hydromax USA reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.