Product Manager

Salary: $90,000 - $100,000

PRIMARY RESPONSIBILITY:

The Product Manager is primarily responsible for overseeing the development, management, and optimization of the bank's products and services. This involves ensuring the bank's products align with customer needs, market trends, and regulatory requirements, while supporting the strategic direction of the bank.

JOB DUTIES:

• Execution of the product strategy, vision, and roadmap for new and existing products. The suite of products includes but is not limited to:
  • Digital channels & embedded services
  • Treasury Management Services & Products
  • Debit Cards & Payments Services
  • Deposit accounts (DDA, savings, CDs)
  • Business & Consumer Loans (including residential mortgages)
  • Merchant Services
• Analyze market trends, customer feedback, and competitive landscape to inform product strategy and enhance product offerings.
• Compile and analyze product related data sets to identify trends, patterns, and correlations that drive business insights and strategy.
• Lead and manage end-to-end product related projects, from initiation through launch and post-launch support.
• Manage the entire product lifecycle, including defining product features, pricing, positioning, creating documentation, determining ongoing support needs, and overseeing product performance on an ongoing basis.
• Conduct periodic market research and customer analysis to understand market needs and preferences, using insights to inform product related decisions. Continuously assess and improve product offerings based on performance data, market shifts and evolving customer needs.
• Collaborate with customer facing teams to ensure products are meeting customer expectations. Foster a culture of innovation, encouraging new ideas and solutions to improve the Bank's products and services.
• Lead initiatives for product optimization and enhancement to ensure ongoing relevance.
• Identify risks or challenges within product offers, develop strategies to address them.
• Oversee the Bank's internal Pricing Committee. Prepare pricing recommendations and updates based on cost, competitor research and market analysis.
• Collaborates with various business lines to complete annual risk assessments for product offerings
• Assist business lines with continuous governance and customer monitoring activities such as periodic customer activity reviews and analysis.
• Oversee an ongoing training and education program for customer facing staff and customers regarding new bank products and services.
• Prepare and distribute regular product related reporting including ACH & Wire Transfer usage reports & product enrollment/activity reports.
• Engage in periodic data analysis and cleanup initiatives, including identifying missing information, correcting errors, and addressing inconsistencies within the bank's product and customer related data.
• Requires Periodic Presentation to one or more of the following groups:
  • Compliance/Risk Committee
  • Technology & Projects Steering Committee
  • Executive Management
  • The Board of Directors

• Other duties as assigned.

EDUCATION AND EXPERIENCE:

Bachelor's degree, preferably in a business related field plus a minimum of 5 years of banking, financial services, product management, project management, or data analysis experience, or the equivalent combination of education and experience.

• PMP certification preferred

COMPETENCIES:

• Provide a remarkable client experience. Greet clients with warmth, genuine interest and a smile.
• Lead by example. Identify current or potential problems, take ownership and see them through to resolution.
• Act as a unified team. Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.
• Ability to work independently. Seek and incorporate feedback on your performance from management, coworkers and clients.
• Strong analytical and problem-solving skills.
• High proficiency in Microsoft Office including Word, Excel and Vizio.
• Ability to manage multiple priorities.
• Organizational skills and attention to detail are required.
• Strong attention to detail.
• Effective and demonstrated project management skills are a must.

WORK ENVIRONMENT:

The work environment is indoor and climate-controlled office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)