Network Services Manager: Office of Innovative Technologies - UTK

Job Description

The Network Manager is responsible for all technical aspects of the University's network infrastructure and for providing reliable and responsive information technology services to students, faculty and staff. This position will provide leadership based on best practices, a keen understanding of the University's strategic priorities and have the ability to anticipate and develop plans, programs and policies to support the University's mission in an ever-changing environment. The position will direct and supervise the administrative, academic, and research network environment. Oversees the team leaders of the various areas within Network Services and determines how to best meet the needs of a large multi-system environment and is directly responsible for providing managerial and technical leadership for the delivery of network infrastructure services.

Responsibilities

• Direct, manage, & support the Network Services staff in performing their duties
• Engage staff to maintain and improve technical skills and career development
• Direct staff meeting and attend regular meetings with OIT management
• Perform HR-related activities such as recruitment and regular performance evaluations
• Maintain open interactions with other OIT and university groups and organizations
• Lead the development, proposal, implementation, and support of infrastructure projects
• Support building renovation and construction projects
• Manage relationships with vendors and service providers, including RFI/P/Qs
• Manage maintenance and support contracts
• Negotiate for best value solutions, services, and projects
• Manage capital inventory
• Develop strategic plans and budget for the Network Services team
• Work with Managers to ensure cost models for each group conform to University policy and procedures

Qualifications

Required Qualifications:

• Bachelor's degree in Business/Organizational Management, Computer Science, Information Technology, or other related technical field and 5 years of relevant experience (including at least 3 years of management experience) or an equivalent combination of education, training, and experience.
• Ability to supervise highly technical staff
• Broad technical knowledge including networking, IT security, IT operations, Telecommunications, etc. in a large-scale environment
• Ability to manage multiple complex, high impact projects
• Ability to manage multiple, shifting priorities
• Ability to build relationships within and across organizational boundaries
• Conflict management skills
• Excellent written and verbal skills
• Strong negotiation skills

Preferred Qualifications:

• Bachelor's degree in Business/Organizational Management, Computer Science, Information Technology, or other related technical field and 7 years of relevant experience (including at least 3 years of management experience) or an equivalent combination of education, training, and experience.
• Knowledge of working in a Higher Education environment
• Broad knowledge that covers many aspects of information technology in addition to the core networking-related disciplines such as System Administration, Cloud Services, Audio Visual, etc.

Work Location:

This is an on-campus position with some flexibility for WFH.

Compensation and Benefits:

• UT market range: MR16
• Anticipated hiring range: $110,000 - $125,000
• Regular Full Time Exempt
• Benefits include:
• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

Application Materials

All applicants must upload the following attachments. The documents should directly address the required qualifications.

• Resume
• Cover letter
• Names and contact details for three professional references

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!