Senior IT Manager - NOC & IOC (Hybrid)

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The Senior Manager of the Infrastructure Operations Command Center is responsible for overseeing the Infrastructure Operations and Network Operations teams, ensuring the availability, reliability, and performance of all on-premises and cloud infrastructure, as well as data center and branch networks. This leader will drive proactive monitoring, incident management, and continuous process improvement, while cultivating a high-performing, results-driven team. Success in this role requires strong multi-functional collaboration and the implementation of industry best practices to optimize infrastructure operations in alignment with business objectives.

This is a Hybrid role based out of our HQ facility in Newport News, VA, in accordance with the Company Name Flex schedule; 3-days office / 2-days remote.

Duties and Responsibilities:

• Establish and communicate a clear long-term vision and strategic objectives for teams, ensuring alignment with the company's goals. Inspire and empower team members to drive performance and organizational success.
• Develop and implement strategic plans, providing a roadmap for team priorities that align with business goals. Ensure teams understand their contributions to the overall success of the organization.
• Identify high-impact initiatives, prioritize them, and allocate resources effectively to balance short-term needs with long-term objectives.
• Lead data-driven decisions that guide team direction and balance operational requirements with strategic goals to achieve positive organizational outcomes.
• Further a culture of continuous improvement, encouraging teams to explore new technologies and methodologies that drive growth and enhance performance.
• Serve as a key liaison between senior leadership and managers, ensuring clear communication of priorities and providing feedback. Build strong relationships across departments (e.g., IT, Security, Operations) to align efforts and streamline processes.
• Provide guidance and mentorship to managers and teams, promoting an environment of learning and development to prepare for both current and future challenges.
• Lead response efforts during network or infrastructure incidents, ensuring timely resolution and effective communication with collaborators to minimize downtime.
• Assess and mitigate operational risks, collaborating with managers to implement strategies that ensure continuity and prevent disruptions.
• Serve as the point of contact for customer concerns related to vendor issues, ensuring timely resolution and furthering strong, mutually beneficial relationships through regular business reviews.
• Find opportunities for process improvements to streamline operations, optimize spending, and improve service delivery.
• Use data analysis to identify and implement opportunities for enhancing operational performance and service quality.
• Foster a customer-first approach across teams, prioritizing customer satisfaction, service quality, and responsiveness.
• Resolve conflicts between teams, vendors, or collaborators, ensuring solutions align with organizational goals and manage relationships.
• Actively engage with internal and external partners to understand needs, gather feedback, and incorporate input into decision-making.
• Ensure compliance with all policies, regulations, and procedures.
• Perform other duties as requested by management.

Qualifications and Requirements:

• At least 10-12 years of progressively responsible experience in IT operations and/or Network Operations, including roles with increasing leadership responsibility.
• Experience in leading and developing high-performing teams in a large-scale IT environment.
• Strong leadership capabilities, with a focus on mentoring team members, driving performance, and fostering a culture of accountability and continuous improvement.
• Ability to develop and complete long-term strategies that align with organizational objectives, while adapting to changing market dynamics and operational needs.
• Outstanding communication skills, capable of clearly conveying complex information, expectations, and feedback to various collaborators, including senior leadership, team members, and external partners.
• Strong analytical and problem-solving skills, with the ability to evaluate multiple options and make informed decisions that balance short-term needs with long-term business goals, considering both risks and rewards.
• Proven focus on achieving measurable outcomes and delivering tangible results, with a consistent record of driving business success through effective decision-making and operational excellence.
• Highly adaptable and resilient, with the ability to thrive in a fast-paced, ever-evolving environment and navigate unexpected challenges or disruptions effectively.
• Proven success in leading and optimizing sophisticated IT systems and networks in large-scale, critically important environments. Skilled in driving operational efficiency, reliability, and scalability.
• Demonstrated success in improving processes, implementing standard methodologies, and pinpointing opportunities for ongoing progress to achieve operational excellence.
• Willingness to work outside of regular hours as needed to maintain operational stability, particularly during critical system updates, outages, or emergencies related to supply chain operations.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$9,458.97 - $16,551.03

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information