Associate Director of Business Support

Basic Qualifications

Eight (8) years' experience in the following: operations / business analytics with demonstrated advanced ability and experience in data analysis, reporting, and utilizing metrics / KPIs to enable informed decision-making and continuous improvement.

Additional Qualifications and Skills

Additional Skills and Qualifications:

• Bachelor's degree in business, finance, or a technical discipline.
• Experience in collaborative approaches in a matrix-managed environment, and across multiple and diverse groups; practical problem solving and strategic thinking skills; critical thinking and excellent analytical and organizational skills ensuring attention to detail and accuracy.
• Strong ability to analyze business operations, interpret data, work with financial figures and key performance measures, partners with Business Analyst / Data Analyst when available to create reports and allow information to be visualized.
• Demonstrated ability to work both collaboratively and independently. Must be flexible, self-motivated, possess excellent organizational and presentation skills; be able to multitask in a fast-paced environment with the ability to adapt; and be able to think and work well independently with minimal supervision and as a member of a team.
• Must project a knowledgeable and professional image to customers and co-workers.
• Demonstrated advanced skills in communication, collaboration, and executive presence.
• Must be an effective problem-solver with the ability to quickly understand complex business needs. Ability to develop strong relationships with operational teams to become a trusted advisor in driving efficiency. Must act as an influencer within the organization, advocating for data-driven decision-making.
• Demonstrated willingness to serve as an active team member, demonstrated ability to solve complex problems involving multiple parties without clear lines of authority, demonstrated ability to implement data-driven decision-making and process improvements, and demonstrated ability to maintain flexibility in assignments and work with constrained resources on tight deadlines or in emergency response roles.
• Demonstrated ability to develop favorable interpersonal relationships in a diverse, customer-focused environment. Demonstrated excellence in written and oral communications.
• Demonstrated ability to prioritize, delegate, and manage multiple responsibilities in a dynamic, fast-paced environment.

Technology Skills Required:

• Working knowledge of network-based systems preferred. Familiarity with handheld computing, equipment diagnostics, bar-coding, and related technologies desired.
• Proficient in the use of Microsoft Office and SharePoint applications.
• The ability to learn and quickly become highly proficient with new systems and software is essential.
• Experience working with operations transactional databases such as CRM, Asset Management, and ERP systems.

Additional Information

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Position Description

Provides analytical and related business process support to FMO and E&U operating groups including:

• Provides support for various business, financial, and operational activities across multiple functional areas.
• Works with leadership and relevant stakeholders to assist in financial planning, projections, reporting, and analysis. Supports budgeting processes and reviews financial performance as needed.
• Collaborates with teams to gather and analyze operational data, track key metrics, and support reporting efforts.
• Assists in various administrative and process management tasks related to financial and operational systems.
• Supports business processes, including data management, billing, procurement, and resource planning.
• Helps maintain documentation and assists in process improvement initiatives as required.
• Engage with internal and external partners to facilitate effective service delivery and operational efficiency.
• Maintains a professional and collaborative approach in all interactions.
• Contributes to the organization's overall mission and goals by supporting various initiatives.
• Performs other related duties as assigned.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Physical Requirements

Ability to perform repetitive tasks such as data entry along with strong visual acuity required. Must be able to walk up and down stairs repeatedly and routinely walk between campus buildings and across campus areas.

Working Conditions

Work Format: This is a hybrid position, with a minimum of three (3) days per week worked on-campus in Cambridge, Massachusetts. Two (2) days per week may be able to be performed remotely, however business needs at the time will determine this. Work location is responsive and subject to change based on business needs.

Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).

Job Summary

FMO provides a broad portfolio of labor-based services, including primary building maintenance, landscape, fire safety, custodial, and event support services to a large portion of the University. All services are provided in strict accordance with regulatory requirements and customer-determined scopes, with cost recovery almost exclusively through a fee-for-service model. Although this position provides analytical and related business process support to the FMO organization, it will also support the Engineering & Utilities (E&U) operating departments.

Commitment to Equity, Inclusion, and Belonging

Harvard University views equity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify this excellence while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/benefits-wellbeing) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format Details

This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.