Principal Business Process Partner

JOB OVERVIEW

This role is part of the SFO Shared Services Team, you will have a strong focus on and expected to be a thought leader on establishing new or maturing existing data driven insights associated with Money movement, their reconciliation (recon) and to generate insights on for process improvements and controls for upstream, downstream and within these areas. You will partner extensively with SFO business process owners, product, TDO and other areas within SFO Shared Services Team. All in a matrixed, dynamic, and primarily green field environment.

What you will do:

• Gather requirements for data requests and report creation
• Establishes an understanding of enterprise or functional data elements to be able to assess availability and limitations of deliverables
• Problem resolution following, facilitating and driving DMAIC framework.
• Drive development of design, creation and evolution of balanced scorecards for Treasury, Money Movement, Fraud and Collections units.
• Manages team in identifying and removing impediments and known risks continuously
• Establishes cross-team and inter-team transparency and communication on scope, goals, milestones, risk, and critical issues
• Mentors junior business or process analysts
• Conducts feedback sessions with business owners, project sponsors and team to ensure positive value and overall satisfaction

• Challenge and guide to generate actionable insights through analytic insights and not spreadsheets of data
• Connect the dots across different process areas to help provide an outside lens of large value-add solutions that will propel the MM, recon, fraud and collections processes forward
• Drive and help define and execute the highest value initiatives for SFO and AvidXchange for these areas
• Guide the implementation of solutions hand in hand with stakeholders and monitor the impact of those solutions
• Hold stakeholders accountable to use data and make sure it is ingrained in their operational rhythm

Communication:

• Comfortable presenting in front of a group of executives or front line teammates using data to lead the conversation
• Creates board quality PowerPoint presentations and visuals
• Teaches continuously and is always willing to help
• Handles crucial conversations with any direct reports and stakeholders
• Proactively identifies issues and helps the leadership team craft the correct vision for the team

• Relentless drive to provide support and ensure consistent development of a process excellence mindset within SFO

What we are looking for:

• Bachelor's degree in Information Technology, Business Administration, or a related area
• 10 + years of relevant work experience in increasing process or Business Analytics roles
• Must be able to clearly articulate with excellent verbal and written communication skills teamed with the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Successfully manage and engage in multiple initiatives simultaneously
• Ability to develop successful and lasting relationships with internal and external customers
• Working knowledge of Agile software development process
• Proven ability to meet tight deadlines, multi-task, and prioritize workload

• Servant-leader mindset, confident and humble, highly self-aware
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of teammates
• Ability to interpret data to make decisions and recommendations that impact the business
• Demonstrated change management leadership success

• Strategic planning experience in translating leadership vision into executable strategies and initiatives.
• Using SQL to pull and transform large data sets.
• Produce high quality dashboards and visualizations
• Advanced proficiency in developing requirements used for workflow automation and improvement technology based solutions.
• Track record of recruiting, leading and developing talent.

Preferred Experience, Qualifications, and Skills

• Typically requires a University Degree or equivalent experience and minimum 10 years of prior relevant experience
• Experience working with SQL technologies (SSRS, SSIS, SSAS, Query Development)
• Applicable experience working with data focused technical teams
• Experience in a Software-as-a-Service (SaaS) company preferred

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture - who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified as a Great Place to Work. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work.

Who you are:

• A go-getter with an entrepreneurial mindset - that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you'll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company - we are building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXers enjoy:

• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401k Match up to 4%
• Parental Leave: 8 weeks 100% paid by AvidXchange**
• Discounts on Pet, Home, and Auto insurance
• BrightDime Financial Wellness Tool, offered free to teammates
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Must be full-time for at least 3 months

***Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.