Senior Manager, People Operations

Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we're creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives - taking full financial accountability for clinical outcomes and the total cost of care across rural counties.

As a public benefit corporation and Certified B Corp, Homeward's mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.

Homeward is co-founded by a leadership team that defined and delivered Livongo's products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

Join us in revolutionizing healthcare for rural America. Homeward is on a mission to radically improve access to high-quality, equitable care in underserved communities-and we're building the infrastructure to do it at scale.

We're looking for a Sr. Manager, People Operations & Systems who thrives at the intersection of systems, people, and strategy. In this role, you'll lead critical People Ops initiatives-from HR tech implementation to benefits and lifecycle programs-with a relentless focus on creating scalable, seamless, and people-centered processes.

You'll play a key role in optimizing our People infrastructure, enabling a best-in-class employee experience that supports Homeward's rapid growth and mission-driven culture. Your work will power the engine of how we attract, retain, and support incredible talent doing deeply impactful work.

What You'll Do:

• Evaluate our current PEO model and build a scalable HRIS strategy-from vendor selection through successful implementation and change management
• Lead implementation and continuous improvement of HR systems to support high-quality, future-ready People Ops infrastructure
• Own operational processes across the employee lifecycle (onboarding, off boarding, data management, benefits) with a focus on automation, compliance, and employee experience
• Act as strategic program manager for high-impact People initiatives that span across departments
• Partner with Finance and Legal to ensure compliance and operational rigor across HR programs
• Lead the end-to-end benefits strategy: open enrollment, vendor partnerships, employee communication, and ongoing optimization
• Build and scale people data and reporting infrastructure, enabling better decision-making across the business
• Create and maintain documentation to support process clarity, consistency, and governance
• Serve as a trusted advisor to senior leadership and People Business Partners, offering insights and systems solutions as the company scales
• Stay ahead of evolving compliance requirements, workforce trends, and HR technologies to ensure we're always future-ready
• Champion AI-forward thinking in HR process design-leveraging emerging tools to enhance accuracy, efficiency, and the employee experience

What You Bring:

• 10+ years of experience in People Operations with progressive responsibility
• Deep experience in owning and implementing HR systems (vendor evaluation, selection, implementation and management)
• Strong background in benefits administration and the employee lifecycle process ownership
• Proven ability to lead complex cross-functional programs with multiple stakeholders
• Analytical mindset with experience designing people data/reporting infrastructure
• Process-obsessed, with strong systems thinking and documentation discipline
• Experience in start-up or high-growth environments where building from scratch is the norm
• Excellent communication, influence, and stakeholder partnership skills
• High degree of ownership-you move from idea to execution without waiting for permission

Bonus Points If You Have:

• Successfully led a transition from a PEO to an in-house HRIS
• Experience with modern HR tech stacks (e.g., Rippling, BambooHR, Workday, Gusto, etc.)
• Familiarity with people analytics platforms and building dashboards for exec audiences
• Passion for health equity, underserved populations, or mission-driven work

What Shapes Our Company:

• Curiosity and Commitment: We are driven by a deep curiosity and commitment to truth, honesty, and knowledge, listening and reflecting with humility, empathy, and compassion to deliver care that enables everyone to achieve their best health.
• Inclusivity and Respect: We cherish diversity in people and perspectives, fostering an inclusive environment built on mutual respect where everyone can thrive.
• Intention and Impact: We are deeply committed to the people and communities we serve, acting intentionally and mindfully, recognizing that our decisions have a significant impact and implications.
• Undaunted Innovation: We are undaunted by the magnitude of our mission, embracing the challenge to innovate, invent, and invest in delivering health and care to communities everywhere.

Benefits:

• Competitive salary, equity grant, generous paid time off
• Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
• Company-sponsored 401k plan
• Flexible working arrangement

The base salary range for this position is $150,000-$180,000. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.

Inclusion & Belonging:

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.
Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.