Operations Manager

The Operations Manager will participate to plan, implement, manage and evaluate division/service activities for Children's National Medical Center in accordance with accepted national standards and administrative policies.

Qualifications:
Minimum Education
Bachelor's Degree (Required) Or
Master's Degree (Preferred)

Minimum Work Experience
5 years Related and progressive experience (Required)
3 years Program/operations functional management or management/supervisory experience (Required)
3 years Experience in writing/ communications, healthcare administration and non-profit management (Preferred)

Required Skills/Knowledge
Familiarity and experience with electronic database research tools, including use of the Internet.
Understanding of management information systems and technology is helpful.
Full command of Microsoft Word, Excel and/or similar software applications.

Functional Accountabilities
Program/Division Administration and Implementation

• Implement strategic plan through management of day-to-day operations of division/ service area; troubleshoot operational issues and develop action plan to resolve

• Collaborate with Center Director on significant operational issues/barriers.

• Assist Center Director in development, implementation and evaluation of division services, programs, policies and procedures, and performance standards to achieve divisional goals.

• Develop and implement systems to monitor and improve performance and service quality.

Budget and Financial Management

• Prepare documentation and projections to support the divisional operating and capital budget planning process

• Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care

• Implement actions to facilitate meeting budget requirements and administer division/program within budgetary guidelines

• Monitor monthly performance reports and budget variances and resolve discrepancies as needed.

• Evaluate reimbursement and denial trends and develop and implement action plans to address issues.

Program Evaluation & Enhancement

• Assist in the development, evaluation and implementation of new ventures, services and partnerships.

• Work with the Center Director to develop evaluation tools to measure each aspect of clinical delivery.

Grants Management

• Identify new sources of funding and write template proposals.

• Assist Foundation to prepare grant reports two weeks prior to due date, include expense report/statements for director's edit and approval.

• Monitor monthly special purpose funds performance reports and resolve discrepancies as needed.

Human Resources Management

• Collaborate with Center Director in all hiring and disciplinary actions.

• Ensure all personnel records are complete and annual reviews are completed in a timely fashion.

• Ensure all personnel are in compliance with Occupational Health requirements.

• Ensure all clinical personnel are in compliance with the Medical Staff Office.

• Ensure training and competency of all administrative staff with documentation as required by JCAHO standards.

• Manage all employee grievances, worker's compensation, or occupational health concerns in collaboration with the director and the appropriate CNMC department.

Community Outreach

• Collaborate with Government and Community Affairs department to promote community events.

• Serve as the liaison between CNMC and external stakeholders

• Ensure the availability of promotional items at community events.

Project Management

• Develop business plans for new programs, sites, or equipment.

• Create project plans with milestones, deliverables, and accountability assignments.

• Deliver projects on time and on budget.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety