Locomotive Services Quality Manager
Apply NowCompany: Progress Rail Services Corporation
Location: Homewood, IL 60430
Description:
Job Purpose
The Locomotive Service Quality manager is responsible for driving continuous improvement ensuring process adherence, and leading technical fleet performance reporting for the service account. This role serves as the leader of process focusing on work scope compliance, data quality and material process compliance while working cross-functionally with engineering, quality and other key stakeholders. This role is ideal for someone passionate about driving service quality, enhancing operational efficiency and fostering cross-functional collaboration to improve fleet performance and service outcomes.
Company Description
Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit www.progressrail.com and follow @Progress_Rail on Twitter and YouTube.
Key Job Elements
Lead and drive process adherence across the service account;
Implement and sustain Lead Six Sigma tools such as Value Stream Mapping, Standard Work, 5S, Visual Management and A3 problem-solving;
Identify and implement process enhancement to improve efficiency, quality and compliance;
Track work scope compliance and ensure adherence to defined processes;
Conduct audits on Locomotive Tracking System (LTS) process compliance and data quality;
Monitor material process compliance to ensure accuracy and efficiency in warranty, CAPA, LHFM reporting, core returns, parts delivery and inventory management;
Analyze fleet performance data to identify trends, issues and improvement opportunities;
Develop and maintain technical reports for internal and customer use;
Provide insights and recommendations based on fleet performance metrics;
Collaborate with field service teams to drive process improvements and ensure best practices are followed;
Work closely with engineering, supply chain, and other functional teams to resolve technical and operational issues;
Communicate effectively with customers, providing data-driven insights and process improvement updates.
Qualifications and Experience
Background in field service operations is highly preferred;
Experience with data analysis and interpretation of locomotive failure and repair data;
Proven experience working cross-functionally with engineering, supply chain, commercial and other teams;
Experience applying Lean Six Sigma methodologies with practical experience in tools like Value Stream Mapping, 5S, Visual Management, and A3 Problem Solving;
Strong analytical skills with the ability to interpret technical data and drive insights;
Detail oriented with a focus on compliance, auditing, and process adherence;
Excellent communication skills for engaging with both internal stakeholders and customers;
Ability to lead and influence teams toward a culture of continuous improvement.
Essential and Physical Activities Functions
Strength - Position requires lifting of 50lbs. Requires stamina and strength to work in tight and confined
spaces while installing or repair machinery and components;
Motion - Position requires standing and/or walking the majority of the day. Frequent walking, squatting,
kneeling, and climbing of steps and stairs;
Vision/Hearing Requirements - Exposed to high levels of noise and vibration from using tools. Position is
exposed to cutting torches and welding operations. The use of proper PPE is required. The Position
requires the ability to read QWI and schematics and understand instructions;
Work Environment - Position can be located inside or outside, dependent on situation. When inside, the
employees are subject to temperature extremes in non-temperature-controlled environments. When
outside employees are subject to all weather elements. Employees will work with oils and other
lubricants;
Emotional Demands - Expected to work and cooperate as part of team to meet production requirements;
Safety - Position is safety sensitive, as it requires working in and around live tracks. Position requires strict adherence to safety policies (i.e blue flag) and use of all
PPE.
EEO
Equal Opportunity Employer - Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Benefits
*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
The Locomotive Service Quality manager is responsible for driving continuous improvement ensuring process adherence, and leading technical fleet performance reporting for the service account. This role serves as the leader of process focusing on work scope compliance, data quality and material process compliance while working cross-functionally with engineering, quality and other key stakeholders. This role is ideal for someone passionate about driving service quality, enhancing operational efficiency and fostering cross-functional collaboration to improve fleet performance and service outcomes.
Company Description
Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit www.progressrail.com and follow @Progress_Rail on Twitter and YouTube.
Key Job Elements
Lead and drive process adherence across the service account;
Implement and sustain Lead Six Sigma tools such as Value Stream Mapping, Standard Work, 5S, Visual Management and A3 problem-solving;
Identify and implement process enhancement to improve efficiency, quality and compliance;
Track work scope compliance and ensure adherence to defined processes;
Conduct audits on Locomotive Tracking System (LTS) process compliance and data quality;
Monitor material process compliance to ensure accuracy and efficiency in warranty, CAPA, LHFM reporting, core returns, parts delivery and inventory management;
Analyze fleet performance data to identify trends, issues and improvement opportunities;
Develop and maintain technical reports for internal and customer use;
Provide insights and recommendations based on fleet performance metrics;
Collaborate with field service teams to drive process improvements and ensure best practices are followed;
Work closely with engineering, supply chain, and other functional teams to resolve technical and operational issues;
Communicate effectively with customers, providing data-driven insights and process improvement updates.
Qualifications and Experience
Background in field service operations is highly preferred;
Experience with data analysis and interpretation of locomotive failure and repair data;
Proven experience working cross-functionally with engineering, supply chain, commercial and other teams;
Experience applying Lean Six Sigma methodologies with practical experience in tools like Value Stream Mapping, 5S, Visual Management, and A3 Problem Solving;
Strong analytical skills with the ability to interpret technical data and drive insights;
Detail oriented with a focus on compliance, auditing, and process adherence;
Excellent communication skills for engaging with both internal stakeholders and customers;
Ability to lead and influence teams toward a culture of continuous improvement.
Essential and Physical Activities Functions
Strength - Position requires lifting of 50lbs. Requires stamina and strength to work in tight and confined
spaces while installing or repair machinery and components;
Motion - Position requires standing and/or walking the majority of the day. Frequent walking, squatting,
kneeling, and climbing of steps and stairs;
Vision/Hearing Requirements - Exposed to high levels of noise and vibration from using tools. Position is
exposed to cutting torches and welding operations. The use of proper PPE is required. The Position
requires the ability to read QWI and schematics and understand instructions;
Work Environment - Position can be located inside or outside, dependent on situation. When inside, the
employees are subject to temperature extremes in non-temperature-controlled environments. When
outside employees are subject to all weather elements. Employees will work with oils and other
lubricants;
Emotional Demands - Expected to work and cooperate as part of team to meet production requirements;
Safety - Position is safety sensitive, as it requires working in and around live tracks. Position requires strict adherence to safety policies (i.e blue flag) and use of all
PPE.
EEO
Equal Opportunity Employer - Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Benefits
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.