Lead, Exception Handling Coordination

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

Summary of Role:

As a Coordinator of Exception Handling on a Dock in the automotive manufacturing industry, you will be responsible for managing and resolving any exceptions that arise during material handling at the dock. Your key tasks will involve troubleshooting issues such as discrepancies, damaged parts, or delayed shipments, and ensuring they are quickly addressed to avoid production disruptions. This role requires strong problem-solving, organizational, and communication skills, as well as experience in logistics, warehouse operations, and inventory management. By improving exception handling processes, you will help to ensure a smooth and efficient flow of materials within the manufacturing facility, contributing to overall production success.
What you'll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Exception Handling and Issue Resolution:
  • Identify and Address Exceptions: Act as the primary point of contact for all exceptions that occur on the dock, such as incorrect deliveries, missing parts, damaged goods, or discrepancies in shipment quantities.
  • Troubleshoot Problems: Quickly identify the root cause of issues, such as shipment discrepancies, misrouted materials, or quality control problems, and take corrective actions.
  • Collaboration with External and Internal Teams: Work closely with suppliers, logistics teams, and warehouse personnel to resolve any issues that occur on the dock, ensuring a quick resolution to minimize production downtime.
  • Escalation of Complex Issues: When necessary, escalate issues to senior management or other relevant departments for further investigation and resolution.
• Dock Operations Coordination:
  • Monitoring Dock Activities: Oversee all activities at the dock, ensuring that inbound shipments are processed efficiently and any exceptions are dealt with promptly.
  • Prioritization of Critical Shipments: Ensure that urgent or time-sensitive deliveries are given priority and handled quickly to avoid disruptions in the production process.
  • Logistics Coordination: Coordinate with logistics or transportation teams to manage any delivery delays or issues, ensuring that materials are delivered on time to the right areas of the manufacturing facility.
• Inventory and Material Flow Management:
  • Material Inspection: Ensure that materials arriving at the dock are checked for accuracy, quality, and condition. Handle any discrepancies or damages and work with suppliers or transportation partners to resolve the issue.
  • Ensure Accurate Records: Maintain accurate records of all exceptions, including discrepancies in shipments, damaged goods, or inventory issues, and ensure they are properly documented in the system.
  • Documentation Review: Verify that shipment documentation matches the contents of deliveries, checking packing lists, purchase orders, and invoices for accuracy.
• Communication and Reporting:
  • Internal Communication: Serve as a liaison between the dock, warehouse, production, and logistics departments to communicate any issues that may impact the workflow and resolve them efficiently.
  • Reporting: Regularly report on exception handling activities, including tracking the number and types of exceptions, resolution times, and any recurring issues that need to be addressed at a systemic level.
  • Stakeholder Updates: Provide timely updates to relevant departments or external stakeholders (suppliers, transportation companies) about the status of exceptions and corrective actions being taken.
• Process Improvement:
  • Process Optimization: Continuously look for ways to improve exception handling processes on the dock, reducing the frequency of exceptions and increasing the efficiency of material flow.
  • Root Cause Analysis: Perform root cause analysis on recurring issues to understand why exceptions happen and implement long-term solutions to minimize future occurrences.
  • Training and Best Practices: Train dock staff and other warehouse or logistics personnel on best practices for handling exceptions and preventing issues that could disrupt the flow of materials.
• Compliance and Safety:
  • Adhere to Safety Protocols: Ensure all dock operations comply with safety standards and regulations. Address any safety concerns that arise due to material discrepancies or handling issues.
  • Regulatory Compliance: Ensure all documentation and procedures meet the company's standards and any applicable regulations in the automotive manufacturing industry

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Columbia, South Carolina.
• The responsibilities of this role require daily attendance in shift with in-person meetings and events regularly.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you'll bring

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Experience:
  • Warehouse and Logistics Experience: At least 3-5 years of experience in warehouse inventory management, dock operations, or logistics, preferably in the automotive manufacturing or related industries.
  • Experience in Exception Handling: Proven experience in handling exceptions, problem resolution, or troubleshooting logistics and inventory-related issues.
  • Previous Leadership/Coordination Role: Experience in a leadership, supervisory, or coordination role overseeing logistics operations or warehouse activities.
• Educational Background:
  • Associate or Bachelor's Degree (Preferred): A degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred but not mandatory.
  • Certifications: Additional certifications in logistics or supply chain management (e.g., APICS, Six Sigma, Lean Manufacturing) are a plus.
• Skills:
  • Problem-Solving: Strong ability to identify problems quickly and take proactive steps to resolve them in a timely manner.
  • Attention to Detail: Ability to spot discrepancies, ensure accurate inventory tracking, and ensure shipments meet required standards.
  • Logistics and Inventory Knowledge: Deep understanding of logistics processes, inventory control, and dock operations, especially in a fast-paced manufacturing environment.
  • Communication Skills: Excellent verbal and written communication skills, as you will be working with multiple teams and stakeholders.
  • Computer Skills: Proficiency in using inventory management systems (e.g., ERP systems like SAP or Oracle) and Microsoft Office (Excel, Word) for tracking and reporting purposes.
  • Organizational Skills: Strong ability to manage multiple tasks, prioritize work effectively, and keep accurate records.
  • Customer-Facing Skills: Ability to manage relationships with external vendors or suppliers, ensuring issues are resolved smoothly and professionally.
• Personal Attributes:
  • Proactive: Ability to take initiative and address potential issues before they escalate into larger problems.
  • Team-Oriented: Strong team player with the ability to collaborate effectively with cross-functional teams, including warehouse, logistics, production, and procurement.
  • Adaptability: Ability to remain calm and make decisions under pressure, especially when dealing with time-sensitive exceptions or issues that disrupt the flow of materials.
  • Multitasking: Ability to handle multiple tasks or issues simultaneously, while ensuring accuracy and attention to detail.
  • Resilience: Capacity to handle unexpected challenges in a fast-paced, high-pressure environment.
• Knowledge of Safety Standards:
  • Dock and Warehouse Safety: Knowledge of safety procedures and best practices in dock operations, material handling, and warehouse management.
  • Regulatory Compliance: Understanding of regulatory requirements related to shipping, receiving, and handling of materials, particularly in the automotive manufacturing sector.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $125,000.00 - $140,000.00

Internal leveling code: IC7

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.