Director Acute Care Services

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Shift
Days, Salaried
Scheduled Weekly Hours
40

POSITION PURPOSE:

Directs the activities and functions of Acute Care Services, which includes Medical, Surgical, Pediatrics and IV Therapy. Collaborates with physicians for the implementation of policies, procedures, standards, and regulations for the departments to facilitate optimal Nursing care. Assumes 24-hour responsibility, authority, and accountability for patient care activities and service operation. Position reports to the VP of Patient Care Services, Chief Nursing Officer.

ESSENTIAL FUNCTIONS:

• Systematically evaluates the quality and effectiveness of nursing practice and nursing services in units assigned, analyzing appropriate internal and external data and information to identify opportunities in collaboration with stakeholders for improving services and patient outcomes.
• Promotes integrating evidence-based knowledge into the identification of best practice in the delivery of nursing care to the appropriate population.
• Promotes, monitors and responds effectively to customer service expectations, both internal and external, for the practice of all aspects of nursing within all departments.
• Ensures availability and operation of necessary equipment and supplies for patient care.
• Plan, organize, coordinate, and direct department functions and activities to ensure services are provided in accordance with the established standards, regulatory and legal requirements. Ensures the continuity of care is maintained.
• Develops reviews, revises, submits, and implements policies, procedures, goals, and objectives for all departments operation. Ensures that policies and procedures are current and updated every other year to comply with CGH policy.
• Ensures necessary staffing is provided for all shifts of operation of the department by monitoring, evaluating, and modifying staffing patterns utilizing national staffing guidelines and departmental staffing plan. Collaborates with the Shift Coordinators, and /or the Assistant Managers to evaluate work schedules as needed to ensure adequate coverage on all shifts.
• Prepares, monitors, and adjusts annual departmental operating and capital budget in conjunction with administration to assure cost effective utilization of personnel, equipment, and supplies while maintaining quality patient care. Monitors approved budgets monthly, explaining variances.
• Collaborates with the Physicians in operationalizing patient services within department/areas of responsibility.
• Demonstrate ability to work closely with multi-disciplinary team(s) to facilitate the improvement of patient care on a continuum.
• Interviews and hires applicants. Cultivates an atmosphere that promotes recruitment, retention, and employee appreciation. Promotes good employee relations. Establishes and maintains a climate in which personnel can attain their maximum potential in performance.
• Approves and contributes to the orientation and education programs for assigned personnel. Coordinates the educational activities of the department with the Director of Professional Development, communicates new/revised protocols, guidelines, and standards to assigned personnel. Creates an environment of professional growth and development.
• Effectively intercede with family and patients and resolve concerns related to the delivery of health care services.
• Investigates, resolves, and documents the resolution of complaints or incidents concerning patients, visitors, nursing staff, or other customers. Counsels employees when appropriate and collaborates with Human Resources when needed.
• Serve on various CGH committees, attends department manager's meetings as scheduled.
• Monitors, implements, and participates in continuous quality improvement processes regarding topics pertinent to the department. Communicates with various departments, Department directors, to resolve operational problems and improve quality of services.
• Responsible for identification and integration of disease management programs (both current and new) that positively impacts the health of the community.
• Responsible for demonstrable metrics validating both clinical and financial outcomes of effective care coordination and population disease management.

SPECIALIZED KNOW-HOW & REQUIREMENTS:

• Bachelor's degree in nursing required; Master's degree in Nursing, Business, or related field within 3 years of hire.
• Three years progressive supervisory experience in a health care setting applicable to area(s) of responsibility, one to two years of direct supervisory experience preferred.
• Demonstrated computer skills including Windows based word processing and e-mail.
• Excellent organizational, management, oral and written communication skills.
• Graduate of an accredited School of Nursing. Current active Illinois RN license or valid work permit.
• Excellent interpersonal skills required. Ability to interact on varying levels with public, physicians, and other Medical Center personnel. Ability/willingness to speak publicly.
• Demonstrates the knowledge necessary to provide care appropriate to any age-related needs of the patients served on assigned unit. Demonstrates knowledge of the principles of growth and development appropriate to the patient population served. Able to assess and interpret data about the patient's status in order to identify each patient's needs and provide the appropriate care, including age-related care, needed by the neonate, pediatric, adolescent and/or geriatric patient group.

Compensation Range
$91,520.00 - $137,280.00

Available Benefits for Benefit Eligible Positions

Health and Dental Insurance

IMRF (Illinois Municipal Retirement Fund)

Retirement Fund (457 and 401A Plan)

Medical and Dependent Care Flexible Spending

Life Insurance

Short and Long Term Disability

Optional Insurances

Paid Time Off

Tuition Reimbursement and Loan Forgiveness

Gift Shop Discount

CGH Day Care Discount

CGH Dietary Discount

Employee Assistance Program

CGH Pharmacy Discount

CGH Vision Center Discount

Thank you for your interest in a career at CGH Medical Center.