Manager, APS Operations Improvement

Job Summary

Pay: $87,500 -$145,000 annually, the pay listed is the salary range for this position. A specific offer will vary based on applicants experience, skills, abilities, geographic location, and alignment with market data. ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM 2025 Employee Benefits | Staff & Management

Are you looking for a role in which you can reallyMake a Difference? This role is all about identifying areas in which we canimprove areas in operations and the standards around them!This is a roll up your sleeves to develop and roll out improvements in theFacilities Management Space. You would need to be located near a major metropolitan area (Mid-West or West Coast)potential for travel about 25-40%.

ABM Performance Solutions (APS)is ABMs self-delivered operational platform which incorporates all of ABMs offerings into one consolidated service model. Specifically, APS is our multi-service performance model structured to maintain the built environment with self-delivered services includingcleaning, energy, sustainability, safety, resiliency, power, mechanical, electrical, EV-charging, parking, and operating engineers. Governed by a single contract, APS helps our clients improve operations, drive outcomes, and enhance resiliency and reliability of their facilities while allowing them to better focus on their core business. The Manager APS Operations Improvement (MAOI) has responsibility for developing and implementing standards and compliance processes and supporting account operations with Continuous Improvement programs.They will also be responsible for special projects including but not limited to innovations, planning, budgeting, SharePoint, and other site support functions for the APS Enterprise Platform Team.

Job Objective

The Manager APS Operations Improvement (MAOI) will be responsible for executing and coordinating Continuous Improvement processes in alignment with ABM Industry Groups (IGs) ensuring that clients outcomes are achieved, client/occupant/employee/passenger/student experience is positive, ABM financial objectives are met, and sales opportunities are supported. The MAOI is also engaged with the Client Experience & Operations Support (CE-OS) Team, ABMs procurement team and rest of the APS Platform Team and our Industry Group leads. This role will also be very closely aligned with our VP of Operations, VP of Solutioning, VP of Sales, Director Quality Management, Director Service Development, and Director Workplace Experience for APS.

The successful individual supports, coordinates and implements operational improvement strategies, functions as the subject matter expert for APS for Continuous Improvement programs such as: Standards Compliance, Vendor Management, Diversity Partnerships and Special Projects. This role will also have responsibility for the Profit & Loss (P&L) improvement for all APS accounts by building and deploying saving streams through these programs.

The MAOI for APS performs the duties either personally, through subordinates, coordinating efforts across improvement teams or through the Industry Group (IG) Operational Network depending on the relative structure of each IG.

Furthermore, the APS MAOI, is a designated subject matter expert for APS clients in Continuous Improvement programs and Special Projects partnering with our APS platform and each IG. The MAOI, Operations for APS will be part of the APS Enterprise Platform team and strongly aligned with the account teams, ABM Procurement Team and other functional groups to drive Operational Improvement Excellence.

Responsibilities:

Adherence to ABMs Core Values of Respect, Integrity, Collaboration, Innovation, Excellence and Trust.

Adopt and execute the processes established by the APS Platform Team for each existing account and new pursuits, understanding the different nuances of each IG.

Act as a subject matter expert in facility management operations.

Creation of a strong operations culture based on an engaged and professional workforce in a highly collaborative team atmosphere.

Strong financial acumen with the ability to understand a P&L statement and identify opportunities for margin improvement in each account.

Ability to develop an internal network (with Functional Groups) and external network (perspective clients, industry, etc.).

Proactively identify potential risks and work to mitigate those risks.

Support, implement, and communicate the strategic direction of the division; develop and implement policies, practices, and standards to ensure operational success.

Support existing accounts and business development opportunities, including site support, presentations, and perspective client engagements.

Administer APS SharePoint sites managing access, content and updates.

Collaborate with other executives, in particular ABMs Client Experience & Operations Support Team, each IG Leadership and operations teams and the rest of ABMs Performance Solutions Team, to achieve organizational goals and objectives.

Ensure that quality and other standards are understood, assigned, measured, and met.

Embrace technology as an enabler of improvement and a tool to manage performance.

Drive a culture of safety following required safety activities, inspections, and KPIs.

Support, coordinate and oversee several workflows simultaneously.

Coordinate decisions across multiple groups across the entire team.

Special projects and other duties as assigned.

Job Qualifications:

Bachelors degree preferably in Engineering or Facilities related curriculum, and/or equivalent work experience.

5+ years of experience in operations, business development and/or supporting/overseeing sales/operations teams.

Experience engaging in client relationships for top tier (US and/or multi-national) corporations or institutions. Must have great people skills!

Familiarity and experience with enterprise software solutions related to operating the built environment such as Salesforce.com, CMMS, BAS, BMS, WOM, and IWMS

Familiarity with emerging technologies such as IoT, VR, AI and Smart Buildings

Experience in tracking growth activity in a robust CRM System (ie: salesforce.com, Microsoft dynamics, etc.)

Experience in all aspects of Supplier Relationship Management

Strong understanding of client/market dynamics and requirements

Ability to engage clients at a senior level and lead/support client business reviews, client presentations and client retention initiatives

Ability to build relationships with key stakeholders to ensure high levels of satisfaction and lay the foundation for continued growth and partnership. Again-great people skills!

Demonstrate a professional and adaptable demeanor with internal and external clients

Exercise a high degree of professionalism and self-motivation using personal initiative to identify and recommend best practices.

Excellent verbal, written communication skills, and interpersonal skills with the ability to engage at all levels of the organization

Ability to maintain confidential and sensitive information.

Exhibit high energy level, and demonstrate ability to work as a valuable contributor to the team as well as be a highly motivated candidate with the ability to work independently in a highly fluid and collaborative environment

Must be well-informed of market trends, regulations, and best practice in maintaining and operating built environments as well as being willing to participate in panel discussions, conferences, network organizations, and focus groups

Must understand accounts receivable processes, profit and loss (P&L) statements, and general knowledge of financial performance to achieve positive value for ABM and our stockholders

Must be able to work with Microsoft suite of products such as PowerPoint, PBI, Excel, Outlook, Word, Teams, SharePoint, and OneNote

Proven leadership and ability to collaborate in a dynamic diverse environment

ABM is an EOE (Minority / Female / Veteran / Disability / Gender Identity / Sexual Orientation) and is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.