Claims Manager

Salary: $74,200.36 - $111,300.54 Annually
Location : 78205, TX
Job Type: 4C Full-Time
Job Number: 2025-01013
Department: Risk Management
Opening Date: 04/14/2025
Closing Date: 4/28/2025 11:59 PM Central
Grant Funded: No
FLSA Status: Exempt

Job Summary

Under general direction, directs and coordinates the activities of the internal general liability claims unit. Provides oversight of claims adjusters' work while offering guidance and advice on claims settlements. Establishes and implements "best practices" standards and procedures for the claim team and ensures compliance through period file review. Working conditions are primarily inside an office environment. Exercises direct supervision.

This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Work Location
City Tower; 100 W. Houston San Antonio, TX (78205)

Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday
Essential Job Functions

• Reviews claims of negligence made by third-parties and workers' compensation claims for potential subrogation action for assignment to claims adjusters.
• Provides direction in the investigation of allegations of negligence made by third-parties who have suffered a tort to determine legal liability.
• Responds to claimant concerns and/or complaints regarding the handling of claims, including researching and providing claim synopsis and resolution plan to senior management upon the escalation of a claim.
• Performs periodic review of existing claims to provide adjuster guidance in the handling of a claim.
• Performs periodic review of existing claims to ensure the reserves are established at amounts to fully fund a claim and ensure any adjustments made are properly documented.
• Ensures all claims files are properly documented and correct claims coding to the appropriate cost center.
• Plans, schedules, and supervises the work activities of the general liability claims staff in conformance with "best practices."
• Assists management in the formulation of the monthly and annual reports including departmental key performance indicators.
• Develops and monitors performance measures for the general liability claims staff.
• Assembles data for annual claims audit performed by outside party for compliance with "best practices."
• Reviews claims loss reports to provide analysis of claims trends and prepares responsive internal training on claim developments.
• Oversees cost containment and expenses related to all claims files within the Section.
• Assists management with monitoring case loads and assignments to ensure appropriate and effective case loads.
• Coordinates with management in for improvement and to cultivate professional development of the claims staff through training, mentoring, and recommending educational opportunities.
• Reviews and approves daily check register based on supporting documentation in claim file for issuance of claimant and vendor payments.
• Assists City Attorneys with the handling of litigated claims including active participation in mediation and settlement negotiations.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Bachelor's Degree from an accredited college or university.
• Five (5) years of increasingly responsible general liabilities claims experience, to include three (3) years of supervisory experience.
• Texas Property and Casualty Adjuster License, or All-Line or Multi-Lines license.

Preferred Qualifications

• Active/Current Property and casualty license.
• Management experience.
• Technical insurance designations such as Associate in Risk Management (ARM), Associate in Claims (AIC), Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriter (CPCU) preferred.
• Valid Class "C" Texas Driver's License.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of insurance coverage and concepts including but not limited to coverage for property, workers' compensation, casualty, automobile, and other insurable risk.
• Knowledge of insurance principles and concepts.
• Knowledge of general negligence principles and governmental immunity, in particular the Texas Tort Claims Act.
• Knowledge of public entity claims handling on multiple lines of business.
• Skilled in working with various Risk Management Information Systems to document claim activity and maintenance of a claim diary system.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to represent the City through strong and effective negotiations while maintaining the City's high customer service standard.
• Ability to analyze a proof of loss and/or property appraisal.
• Ability to maintain a high level of accuracy and provide follow- through on projects.
• Ability to maintain confidential information and work independently and as a team.
• Ability to manage and motivate claim staff to achieve overall success with risk management objectives.
• Skill in utilizing personal computers and associated MS Windows- based software applications (e.g. Word, Excel) and federal/state designed programs in the completion of assignments.
• Ability to maintain and submit accurate records within the required time periods.
• Ability to communicate clearly and effectively.
• Ability to estimate time and materials needed for projects.
• Ability to perform all the physical requirements of the position.

Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.
01

Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.
• Yes - I am a Part Time City Employee.
• No - I am not a Full Time or Part Time City Employee.

02

Are you a veteran or active member of the armed forces?

• Yes
• No

03

Are you a San Antonio Ready to Work Program (SAR2W) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work Program
• Yes - Train for Jobs SA Program
• Yes - Both Programs
• No

04

Do you have a valid Driver's License?

• Yes
• No

05

What best describes your highest level of education at the end of the current semester?

• Some High School
• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
• 30+ completed semester hours (credits) from an accredited college or university
• 60+ completed semester hours (credits) from an accredited college or university
• Associate's Degree from an accredited college or university
• 90+ completed semester hours (credits) from an accredited college or university
• 120+ completed semester hours (credits) from an accredited college or university
• Bachelor's Degree from an accredited college or university
• Master's Degree from an accredited college or university
• PhD, JD, or other Post Graduate Degree from an accredited college or university
• None of the above

06

How many years of increasingly responsible general liabilities claims experience do you have?

• None
• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• 11 years
• 12 years
• 13 years
• 14 years
• 15 years+

07

How many years of general liabilities claims supervisory experience do you have?

• None
• Less than one year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years+

08

Please select which of the following current and active adjuster licenses that you have:

• Texas Property & Casualty Adjuster License
• All-Line License
• Multi-Line License
• None of the above

09

Select any of the following technical insurance designations you currently possess:

• Associate in Risk Management (ARM)
• Associate in Claims (AIC)
• Senior Claim Law Associate (SCLA)
• Chartered Property Casualty Underwriter (CPCU)
• None of the above

10

Please rate your level of expertise with Microsoft Excel:

• No Experience
• Limited Experience
• Intermediate Experience (requires little or no assistance)
• Advanced Experience (subject matter expert - able to teach others)

11

Select any of the following Excel functions in which you have advanced- or expert-level proficiency:

• Pivot Tables
• Charts
• Date Calculation Formulas
• Logic Formulas
• VLOOKUP Formulas
• None of the above

12

Describe your experience with Microsoft Excel and explain how you have used Excel and other data system applications to analyze large amounts of data quickly and present to varying audiences. If you do not have experience, answer "n/a".
13

Are you familiar with the Texas Tort Claims Act?

• Yes
• No

14

If you are familiar with the Texas Tort Claims Act, please explain how is it applied to municipalities? If you are not familiar with the Texas Tort Claims Act, answer "n/a".
15

Describe your experience supervising a Claims Unit. If you do not have experience answer "n/a",
16

Describe your experience working with "best practices" standards and procedures. What was your role? What was the outcome? If you do not have experience, please answer with "n/a".
17

I acknowledge that this position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

• I acknowledge

18

I understand that if I have a need for a reasonable accommodation to participate in the recruitment and interview process, I can contact the Human Resources Department at AskHR@sanantonio.gov or 210-207-8705. I further understand that if an accommodation is necessary to perform the position for which I have applied, I can contact HR after an offer has been extended.

• I acknowledge.

Required Question