Director, Claims and Risk Management

Description

Position at The Pasha Group

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Job Summary
The Director, Claims and Risk Management is responsible for strategy development and tactical management of claims handling, risk management, and select insurance programs with a focus on minimizing operational and logistics-related risks while protecting company assets and reputation.

Primary Objectives

• Develop and implement risk mitigation and loss control strategies to proactively reduce the frequency and severity of claims across all business operations.
• Manage and optimize claims handling processes to ensure efficient resolution, cost containment, and trend analysis for proactive risk reduction.
• Conduct transportation and logistics risk assessments to identify vulnerabilities in terminal operations, transportation, and cargo handling.
• Develop, implement, and monitor focused regulatory compliance and internal policy and process initiatives by collaborating with leadership to align with related laws and safety requirements.

Duties and Responsibilities

• Manage, oversee, and facilitate claims processing for cargo, property, workers' compensation, and other liability claims ensuring timely and cost-effective investigation, resolution, and reporting of all claims.
• Analyze claims data trends to identify root causes and financial impacts. Identify opportunities to mitigate risk and reduce expenses. Recommend measures to reduce claim frequency and severity and participate in their development and implementation.
• Lead negotiations with insurers, legal teams, and third-party claimants to achieve favorable settlements.
• Manage relationships with insurance providers, adjusters, third-party administrators, and legal teams to facilitate efficient and effective claims processing.
• Actively manage a select volume of claims on an ongoing basis to maintain hands-on involvement in daily claims operations and maintain alignment with evolving business needs and emerging industry challenges.
• Conduct risk assessments and recommend risk mitigation strategies for terminal operations, transportation, warehousing, cargo handling and logistics-related activities to reduce liability exposure.
• Monitor compliance with related OSHA, DOT, and other safety and transportation regulations, collaborating with business leaders to monitor adherence to policy and to develop and implement process improvements.
• Collaborate with senior operational leadership teams to ensure internal policies and procedures align with risk mitigation and claims handling best practices.
• Lead the implementation, ongoing maintenance, enhancement, and development of Risk Management Information Systems (RMIS) to support current and future business needs.
• Serve as the subject matter expert and escalation point for complex claims providing guidance and resolution strategies.
• Collaborate with Finance teams and insurance brokers to ensure cost-effective coverage, optimization of insurance portfolios, and proper allocation of expenses.
• Develop, manage, and monitor risk management budgets ensuring resources are effectively allocated to support risk mitigation and claims management efforts.
• Provide regular reports to executive leadership on key risk metrics, claims performance, and ongoing risk management initiatives.
• Identify emerging risks in the transportation and logistics industry and recommend proactive mitigation measures.
• Lead and mentor Risk Management and Claims teams supporting continuous learning and high performance.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor's degree in Risk Management, Business Administration, Logistics or equivalent combination of coursework and experience in directly-related field required
• Master's degree preferred

Licenses and Certifications

• Transportation Worker Identification Credential (TWIC) preferred
• Professional certifications in Risk Management (ARM, CRM) and/or Claims (AIC,CCP) preferred

Work Experience

• 10+ years' progressively responsible claims management and risk management experience required
• 5+ years' leadership experience required
• Experience in the maritime, trucking, or logistics industry preferred
• Experience with collective bargaining agreements and union employees preferred

Required Knowledge, Skills and Abilities

• In-depth knowledge of risk management practices, claims resolution, and industry specific operations practices.
• Proven expertise in managing claims in transportation, logistics, and maritime-related industries.
• Strong understanding of insurance programs, including property, liability, cargo, and workers' compensation.
• Excellent negotiation skills with the ability to resolve high-value claims effectively.
• Strong leadership skills with demonstrated ability to resolve conflicts, influence decisions, and lead by example.
• Strong verbal, written, and presentation communication skills to convey information effectively to a variety of audiences including executives, senior leaders, and external partners.
• Demonstrated ability to identify complex problems, use logic and reasoning to review related information, develop and evaluate options, conclusions, and implement solutions.
• Proficiency with Risk Management Information Systems (RMIS) or other claims database software.
• Proficiency with Microsoft Office Suite of tools.

Competencies

• Builds High-Performing Teams Selects, organizes, and motivates colleagues to work together in a committed way to achieve a common mission and ensures a pipeline of talent for the future.
• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Partners Across Boundaries Works collaboratively and effectively with colleagues throughout the company toward the common good of The Pasha Group.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment
• Vessel and terminal environment - includes moving, shifting surfaces, and active production areas including moving vehicles, equipment, and machinery.
• Warehouse and storage facilities that may have both paved and unpaved acreage with a variety of structures.
• Work days and hours may vary to accommodate operations.
• Work schedule may include days, nights, weekends, and holidays.

Travel
Occasional Must be able to travel independently to U.S. locations including Hawaii.

Screening Requirements
Background Checks

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: San Rafael, CA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 1: $200,000 - $230,000

This job is also eligible for participation in an Incentive Plan with a target payout based on eligible compensation and corporate/individual performance goal attainment.
Annual Incentive Opportunity: 20% of eligible compensation

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories