Supervisor of Operations Support

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Supervisor of Operations Support Pay Range: $ 109,500 - $ 142,250

Join our team as the Supervisor of Operations Support on the Operations Support team!

The Supervisor of Operations Support leads and develops a high-performing team that will provide critical technical and analytical engineering support for SPP's Markets+ Service Offering. This team will play a vital role in maintaining the Network Model, Real-Time Data Model, and Commercial Model of the Markets+ footprint, while actively monitoring, analyzing, and optimizing the performance of real-time situational awareness tools used by Markets+ operators. The Supervisor will work closely with the Manager, Modeling & Data Integrity, to meet critical objectives and ensure the successful expansion of SPP's services, particularly into the Western Interconnection.

Key Responsibilities:

Managerial Duties

• Lead, coach, and manage a high-performing team.
• Hire staff, set schedules, and ensure proper coverage.
• Conduct performance reviews and manage development plans.
• Oversee budget planning and the development of tools and processes.
• Maintain team compliance with SPP policies and procedures.

Operational Responsibilities

• Ensure effective process controls and data quality in the Network, Commercial, and Real-Time Data Models.
• Implement SSAE16 control activities and maintain audit-ready documentation.
• Support real-time tools and system performance for the Western Interconnection.
• Analyze and report on operational data; resolve system-related issues from internal and external stakeholders.

Other Responsibilities

• Collaborate across departments and with external partners to address issues and provide support.
• Represent SPP in industry committees and working groups.
• Manage logistics and documentation for internal group meetings.
• Support general administrative and compliance-related tasks.

To be successful in the role we're looking for:

• Bachelor's degree in Business, IT, or related field or a Bachelor of Science degree in Engineering from an ABET accredited university. Engineering degree should be in a calculus-based engineering field such as: Electrical Engineering, Computer Engineering, Industrial Engineering, Mechanical Engineering, or Systems Engineering
• Six (6) years of experience in electric utility operations, model development, or a related field
• Advanced knowledge on transmission system operations including power flow, stability, voltage control, restoration, ATC calculation, etc.
• Advanced knowledge of the Markets+ Services Offering high voltage transmission system, the SPP Criteria, SPP Business Practices, NERC Reliability Standards, SPP Market Protocols, SPP Regional Tariff, SSAE16 Modeling Controls and SPP Change Control procedures
• Working knowledge of NERC Reliability Standards, SPP Criteria, SPP Market Protocols, the SPP OATT and SPP OATT Business Practices
• Detailed knowledge of the modeling tools, database structures, relationships, dependencies and interactions of the data required by the applications used to facilitate the Reliability Coordination, Tariff Administration, Scheduling, and Market Operations functions
• Knowledgeable of and conversant with tools such as the EMS Applications, IDC, CAT, MFC, Constraint Manager, CROW, OPS1, Market System, WebTrans and WebOASIS.
• Strong inter-personal and team building skills
• Excellent written and verbal communication skills
• Motivation to take appropriate expedited action when required
• Initiative to stay abreast of industry developments
• Ability to work with a broad spectrum of individuals with diverse interests when resolving problems
• Competent skills with communication and data handling software such as Microsoft Office Word, Excel, and Access
• A demonstrated culture of compliance with industry Standards and organizational Policies and Procedures

Preferred:

• Bachelor of Science in Electrical Engineering from an ABET accredited university
• Advanced knowledge of EMS and ICCP modeling and support
• Advanced knowledge of NERC Standards with WECC Regional variances
• Graduate level degree in related field of study
• A Professional Engineer license
• NERC Operator Certification
• Operations experience in the Markets+ Service Offering footprint

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Position Type and Expected Hours of Work:

This is a full-time, onsite position based in Little Rock, Arkansas. The standard workweek is Monday through Friday, from 8:00 a.m. to 5:00 p.m., with extended hours potentially required.

Travel Requirement:

This position requires moderate travel (approximately 20%).

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool .

Full job descriptions will be made available to those selected for an interview.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)