Senior District Manager of Operations
Apply NowCompany: Big Kahuna's
Location: Destin, FL 32541
Description:
Overview
**Must reside in Florida
SUMMARY: As a Senior District Manager, you will lead multiple teams of management focused on operational excellence across Waterparks and Family Entertainment Centers (FECs). You will be responsible for leading, managing, and developing our management teams across a variety of attractions, food and beverage operations, and guest services. You will be an active member of the Operation's leadership team and help to shape strategy, as well as ensure that the company's strategic initiatives are executed successfully in your market.
The ideal candidate is a proven leader and operator familiar with high-growth, seasonal, and guest-centric environments such as Waterparks and FECs. They are skilled at managing a P&L, are an effective communicator, and are self-motivated with a high standard of excellence. The Senior District Manager maximizes a district's revenue and cash flow growth through effective use of people, processes, and planning. The Senior District Manager must provide leadership and vision to the management staff in support of Lucky Strike Entertainment's mission and values, with a strong focus on guest safety, attraction reliability, and fun-driven service.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following:
SUPERVISORY RESPONSIBILITIES: General Managers
QUALIFICATIONS: Senior District Managers possess a highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (guests, vendors, and employees), excellent communication, and strong critical and analytical thinking. Must be proficient with POS systems, scheduling tools, spreadsheets, inventory software, and internet-based operational systems. Must demonstrate basic business math, accounting, and strong decision-making abilities. Senior District Managers must be strong team leaders and people developers, with a proven ability to drive financial results and operational excellence in fast-paced, multi-attraction entertainment environments.
EDUCATION AND/OR EXPERIENCE: Bachelor's degree preferred. A minimum of three years of multi-unit leadership experience in Waterparks, FECs, or other high-volume, guest-centric entertainment environments is required. Experience should include oversight of food and beverage operations, attractions, and guest services, with responsibility for multiple departments or a team of 50+ employees. Demonstrated success in managing seasonal labor, safety compliance, event programming, and revenue growth within entertainment or amusement venues is strongly preferred.
WORK ENVIRONMENT / PHYSICAL DEMANDS: Typical of a Waterpark and Family Entertainment Center setting, where you will be required to walk, bend, and stand for extended periods. May include outdoor and indoor environments with exposure to heat, humidity, or water. Occasional lifting of objects with some assistance.
#LI-BR1
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits
**Must reside in Florida
SUMMARY: As a Senior District Manager, you will lead multiple teams of management focused on operational excellence across Waterparks and Family Entertainment Centers (FECs). You will be responsible for leading, managing, and developing our management teams across a variety of attractions, food and beverage operations, and guest services. You will be an active member of the Operation's leadership team and help to shape strategy, as well as ensure that the company's strategic initiatives are executed successfully in your market.
The ideal candidate is a proven leader and operator familiar with high-growth, seasonal, and guest-centric environments such as Waterparks and FECs. They are skilled at managing a P&L, are an effective communicator, and are self-motivated with a high standard of excellence. The Senior District Manager maximizes a district's revenue and cash flow growth through effective use of people, processes, and planning. The Senior District Manager must provide leadership and vision to the management staff in support of Lucky Strike Entertainment's mission and values, with a strong focus on guest safety, attraction reliability, and fun-driven service.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following:
- Monitors and drives flawless execution to ensure all aspects of the business-attractions, rides, arcades, food & beverage, and event spaces-meet established operating standards and strategic initiatives.
- Works with managers to review their talent pool, provides guidance on staffing needs, and ensures staffing levels are sufficient to manage peak periods, weather fluctuations, and seasonal demands typical of Waterparks and FECs.
- Recruits, selects, hires, trains, and retains managers who are passionate about delivering an exceptional guest experience and achieving profitability goals across diverse family-oriented entertainment offerings.
- Identifies the training needs of managers, including safety compliance (e.g., lifeguard certification, first aid, ride operations); conducts one-on-one or group training as necessary; follows up with mentoring and ongoing development.
- Sets performance goals with managers; conducts evaluations and skills assessments; creates development and succession plans aligned with the unique staffing models and guest needs of Waterparks and FECs.
- Reviews and educates teams on cost control opportunities, especially in labor scheduling, food & beverage waste, and maintenance spend; takes corrective action where necessary.
- Develops and fosters a strong sales and upsell culture amongst managers-emphasizing group sales, season passes, party/event bookings, and retail.
- Continually inspects the district's operational and guest service standards, including guest flow, queue management, cleanliness, and attraction uptime; consistently communicates these standards and holds management accountable.
- Proactively meets or exceeds guest expectations; handles complaints quickly and professionally; redirects teams toward improved service and operational execution.
- Conducts regular site visits to ensure consistency in operations, safety protocols, and guest satisfaction.
- Ensures managers have specific, focused, and well-executed business plans consistent with the District's overall strategy. Evaluates financial performance and supports the development of location-specific action plans.
- Ensures strict adherence to policies and procedures related to alcoholic beverage service, food safety, water safety, health/sanitation, lifeguard readiness, and all relevant local and state regulatory requirements.
- Oversees and enforces preventive maintenance protocols across facilities to ensure attractions, water systems, and equipment remain safe and operational.
- Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs, especially during peak seasons and special events.
SUPERVISORY RESPONSIBILITIES: General Managers
QUALIFICATIONS: Senior District Managers possess a highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (guests, vendors, and employees), excellent communication, and strong critical and analytical thinking. Must be proficient with POS systems, scheduling tools, spreadsheets, inventory software, and internet-based operational systems. Must demonstrate basic business math, accounting, and strong decision-making abilities. Senior District Managers must be strong team leaders and people developers, with a proven ability to drive financial results and operational excellence in fast-paced, multi-attraction entertainment environments.
EDUCATION AND/OR EXPERIENCE: Bachelor's degree preferred. A minimum of three years of multi-unit leadership experience in Waterparks, FECs, or other high-volume, guest-centric entertainment environments is required. Experience should include oversight of food and beverage operations, attractions, and guest services, with responsibility for multiple departments or a team of 50+ employees. Demonstrated success in managing seasonal labor, safety compliance, event programming, and revenue growth within entertainment or amusement venues is strongly preferred.
WORK ENVIRONMENT / PHYSICAL DEMANDS: Typical of a Waterpark and Family Entertainment Center setting, where you will be required to walk, bend, and stand for extended periods. May include outdoor and indoor environments with exposure to heat, humidity, or water. Occasional lifting of objects with some assistance.
#LI-BR1
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits