Operations Manager/Coordinator

Job Responsibilities:

• Assist the Service Delivery Organization and interface with Client Program Management. planning, coordination, monitoring service performance, and communication.

• Track, forecast, and report on project progress including metrics and challenges. Project management of the execution phase of data center initiatives.

• Participate in the Service Delivery Team for Global Operations Support, Field Repair Service, Global Onsite Deployments Support and Reverse RMA Logistics.

• Work with a cross-functional set of stakeholders to support the project initiative, ensuring installation meets client provided design and standards

• Management of in-flight project changes. All changes should be reviewed with the assigned Technical Program Manager (TPM) & PMG DC Team Manager.

• Accountable for overall program success including performance management, people management (NOC/SH), satisfaction of customer stakeholders as measured by customer satisfaction surveys.

• Effectively and accurately communicate relevant project information to the client and project team.

• Work in US (PST) hours

• Proactively identify the problems and do timely escalation of issues to the respective managers.

• Good in customer connect and stakeholder engagement

Preferred Skillsets: Project Management

• Project Transition, Staging Management, Break/Fix Management Helpdesk.

• Best practices, work instructions/processes/tools ensuring timely deliveries with proactive approach towards resolution.

• Strategy and Synergy, identify the right resource & new delivery methodology.

• Develop and implement policies, procedures and Coordinate procurement and delivery of hardware required to support the project.

• Gathering, analyzing, and defining business requirements; creating global metrics, reports, trend charts.

• Generate and maintain reports that cover - effort utilization, forecasting, classification, and priorities.

• Schedules and coordinates project reviews and follows up on assigned actions. Create and maintain project schedules and status reports

• Resource planning

• Good in communication and presentation skills

• Task allocation and planning

• Regular project tracking and updates

• Manage project schedules, identifying risks and clearly communicating them to project stakeholders.

• Study Infrastructure deployment procedures and discuss with TPMs/PgM/Planners

• Create and update BoM (Bill of materials) per project requirements (if required)

• Update workflows/dashboards and assign bugs as needed to Infrastructure TPMs

Preferred Skillsets: Technical

• End-to-end IT Network infrastructure deployment experience (Router, Switches, firewall, wireless etc)

• Field issue escalations, diagnosing, analysis by reproducing the issue, root cause analysis, resolution via CAPA support

• Asset Management, data analysis and management for material planning.

• Maintain / record / revisions to document, preceding delivery, implement improvements, Develop & gather technical information.

• Analyze contractual commitments in customer service requests to identify and document logistics related support.

• Ensure SLA adherence on all support deliverables.

• Prefer to have knowledge or work experience in data center, network, telecommunication, fiber networking, or fiber optic networking and compliance management. (Optional)

Work Experience:

• 6+ years of experience working closely with Project Management, technical and operations team.

Equivalent Qualifications

• College Degree, Engineering or Business preferred

• ITIL, PMP certification will be preferred

Mandatory Skills

Project Transition, Staging Management, Break/Fix Management Helpdesk.