Senior Manager, Patient Access & Experience (West)

Neurodegenerative diseases are one of the largest medical challenges of our time. Denali Therapeutics is a biotechnology company dedicated to developing breakthrough therapies for neurodegenerative diseases through our deep commitment to degeneration biology and principles of translational medicine. Denali is founded on the collaboration of leading scientists, industry experts, and investors who share the vision that scientific discovery energetically applied to translational medicine is the key to delivering effective therapies to patients.

We invite you to consider an opportunity with Denali to help achieve our goal of delivering meaningful therapeutics to patients.

Denali is seeking an experienced and collaborative Senior Manager, Patient Access and Experience to serve as a dedicated support resource for patients, caregivers, and healthcare providers across the care continuum. This is a critical role for ensuring a seamless patient experience and will balance the daily needs for patient/customer engagement with supporting program operations. As part of an emerging biopharma company, the ideal candidate will thrive in a resource efficient environment, demonstrate a clear passion for patient-focused execution and excel at collaborating across customer-engagement roles.

Key Accountabilities/Core Job Responsibilities

Regional Patient Support:

• Serve as the primary point of contact for an ultra rare disease patient support program within their assigned region for patients, families and healthcare providers, collaborating with internal and external stakeholders to ensure a unified approach and seamless experience.

• Develop and maintain long-term relationships with patients/caregivers and their healthcare providers to provide support for starting and adhering to therapy, including product and disease information, navigating insurance and coordinating logistics for infusions.

• Work closely with patients/caregivers, healthcare providers, treatment centers, specialty pharmacies and payers to navigate patient access and address barriers.
• Connect patients and caregivers with appropriate financial assistance programs and resources throughout their care journey.
• Maintain a deep understanding of Hunter syndrome and MPS therapy area, patient and community needs, available support resources and regional access dynamics.

Program Operations and Cross-Functional Collaboration:

• Ensure the program operates seamlessly through regular monitoring, team alignment, and cross-functional communication to deliver a 'best-in-class' patient experience and customer service.
• Assist in developing and maintaining key elements of operations (e.g. process, technology, compliance). Partner with internal & external stakeholders on trainings.

• Promote a culture of continuous improvement through regular feedback, process enhancements, and program improvements based on patient/caregiver and healthcare provider engagement.

• Act as a subject matter expert for cross-functional teams on topics such as: access process, navigation of health care systems, insurance plans, patient support offerings and operational elements of the patient experience program.

Qualifications/Skills:

• Bachelor's degree, life sciences preferred
• Minimum of 5+ years of experience supporting patients in pharma/healthcare, case management, social work or related field, with at least 2+ years in a patient support program, integrated health care provider or managed care setting desired

• Preferred experience in rare disease, pediatrics and complex therapies, with a demonstrated passion for patient-centricity and customer-experience

• Ability to effectively engage with patients, caregivers and healthcare professionals, demonstrating empathetic listening to build trust and foster ongoing relationships
• Skilled at effectively educating patients, caregivers, and healthcare professionals on complex topics and ensuring understanding
• Proven expertise and experience with government and private payers; addressing access/reimbursement challenges and navigating complex insurance landscapes
• Demonstrated success working in a complex matrix working independently and cooperatively within teams to accomplish goals
• Strong problem-solving, communication and collaboration skills
• Bilingual (Spanish-speaking) preferred
• This is a remote role, with a preference for candidates residing within the assigned geographic region
• Ability to travel as required

This compensation and benefits information is based on Denali's good faith estimate as of the date of publication and may be modified in the future.This compensation and benefits information is based on Denali's good faith estimate as of the date of publication and may be modified in the future.

Denali is committed to its core company value of unity by creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, basis of disability, or any other federal, state, or local protected class.