GENERAL MANAGER

Company: Allklean

Location: Post Falls, ID

Position Overview -General Manager

Allklean Carpet Cleaning and Restoration is searching for an experienced and growth-oriented General Manager who will provide overall leadership and strategic direction to a team in Post Falls, ID that provide service between Spokane, WA and Coeur d'Alene, ID! A successful candidate will possess a high degree of urgency, have management experience in the home service industry, to include full P&L responsibility. As the brand leader, the General Manager will not only oversee and enhance core operations functions, but also has the capabilities, thought leadership, and drive to help rapidly scale the operations for future growth.

The General Manager will have primary responsibility for the business development, estimating, sales, project management, and production. He or she will be measured on lead generation, closing procedure, revenue per job, quality, customer service, productivity, and overall brand profitability. The General Manager will be responsible for the development & growth of the company sales, marketing, administrative and production teams. The General Manager will also focus on meeting and exceeding operating and financial budget goals, client objectives, OKR metrics, and customer satisfaction. This individual will be focused on ensuring operational excellence in the delivery of the services the company provides.

Core Responsibilities

• Manage all facets of the organization including full P&L responsibility.
• Develop and execute annual plans for capital investment and expected ROI
• Responsible for the training, development and performance management of sales, marketing, administrative and production personnel.
• Manage recruiting, staffing of employees and subcontractors while projecting future needs.
• Responsible for ensuring compliance in all regulatory processes and safety programs and managing employee relations.
• Drive operational efficiencies, labor/scheduling productivity.
• Establishing and ensuring superior customer service levels within the department.
• Collaborating and Reporting to the Executive Leadership Team.
• Serving as a leader within the HighGround family of brands, collaborating across your peer group and Brand Support Team to share and implement best practices
• Collaborating with the Water, Mold, Inspection and Reconstruction Divisions to improve inter-division processes and close rates while achieving company objectives and planned results.
• Foster a positive work environment and utilize effective communication skills at all levels of the organization with a focus on company culture
• Ensure that client objectives are fully met by maintaining active customer and referral source relationships and communications including formal structured monthly business reviews

Qualifications

• Bachelor's degree with a minimum of 5 years of experience in general, operational, multi-site management experience preferred.
• Proven in depth change management experience using a variety of change management methodologies.
• Previous management experience in the Disaster Mitigation and Restoration industry a plus
• Previous home service or construction management experience highly preferred
• Prior experience in mentoring and developing management, marketing, sales & production teams.
• High degree of integrity and business maturity with exceptional customer service skills
• Previous P&L experience required to include managing budgets in the multi-millions within the service industry, with a proven track record of growing accounts.
• Ideal candidates will possess a high energy level that is communicated to the team they will lead
• Proven success in interfacing with a variety of organizational functions and considerable negotiation skills are also needed to drive results.
• The ability to manage in a diverse environment with focus on client and customer services is a key success measure
• Solid understanding of business reports and KPI reports
• Ability to identify areas for performance improvement
• Experience with Lean / Six Sigma methodologies is a plus
• Able to pass a criminal background check and drug test
• Valid driver's license

Benefits:

• Competitive salary and annual bonus.
• Health, dental, and vision insurance.
• Company paid life insurance and short / long term disability coverage with additional buy-up life insurance available.
• 401k plan with generous company match and immediate vesting in match.
• Paid time off and holidays.
• Opportunities for professional development and training.
• A supportive and collaborative work environment.

Job Type: Full-time

Pay: From $130,000.00 - $150,000.00 per year

Supplemental Pay: Bonus pay (up to 20% of the base salary)

Work Remotely: No

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