Manager, Data Management & Business Intelligence

WOW! is currently hiring a Manager, Data Management & Business Intelligence!

For work from home positions, employees can sit in one of the following states: AL, AZ, CO, FL, GA, IL, IN, MI, OH, SC, TN and TX. Please only apply if you can live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements shift.

The Manager, Data Management & Business Intelligence will be responsible for providing hands-on leadership to the BI and data warehouse team, supporting the BI vision, and ensuring the development and delivery of high-quality insights and analytics. This role utilizes BI tools to drive performance optimization and cost efficiency in collaboration cross-functionally across WOW!. This role develops and maintains a team that problem-solves, ideates, and translates insights into models and reports that cohesively and accurately tell a data-driven story.

Let us tell you about the perks!

• Be part of a company whose core values include respect, integrity, spirit of service, and accountability!
• Salary Range: $130,000 - $150,000/year depending on experience
• Annual merit increases and annual bonus plan available - recruiter will share more!
• We are currently offering a $7,500 restricted stock grant!
• Medical, dental, and vision insurance, and 401k with a company match
• Paid time off, paid holidays, and tuition reimbursement.
• Significant discounts on broadband packages for employees residing in our service areas.

What You'll be doing:

Include but are not limited to the following:

• Lead a team, comprised of both on and offshore developer and analyst resources, to collaborate closely with cross-functional teams to ensure the successful delivery of reporting and analytics to solve business needs.
• Ensure the accuracy, reliability and timeliness of data and analytics delivered to stakeholders.
• Drive the implementation of efficient data warehouse and BI workflows to support analytics, reporting and other initiatives.
• Manage team intake and prioritization by understanding the value and impact each request can deliver relative to effort and cost.
• Manage cross team and cross department dependencies to ensure on-time delivery.
• Responsible for managing the production deployment process within the team. Ensure that process standards are understood and being followed for all production releases.
• Responsible for ensuring the team monitors and maintains an appropriate production support process for all key activities (nightly batch, vendor data feeds, Tableau reporting, etc).
• Understand and communicate to business partners on incidents as they occur when they impact system performance, data availability or accuracy.
• Encourage a culture of team-driven decision making, ownership and accountability.
• Establish and promote best practices, standards, and documentation to ensure consistency, reliability and maintainability of BI and data warehouse solutions.
• Manage and mentor team members to foster a culture of collaboration, innovation and continuous learning. Foster a culture of thinkers and doers instead of order takers.
• Set performance expectations, conduct regular one-on-ones, performance evaluations and provide feedback to team members.
• Identify skill gaps and training needs within the team and develop appropriate development plans.
• Other duties as assigned.

What YOU need is:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

Minimum Required Education and Experience:

• 5+ years in direct Business Intelligence roles required
• 3+ years of direct management experience required

Skills and Abilities to be Successful in this Role

• Proven experience in Business Intelligence with a strong emphasis on delivering complex reporting and analytical solutions.
• Hands on experience with BI tools (Tableau preferred), cloud databases (Snowflake preferred) and ETL processes.
• Demonstrated proficiency in data querying languages (SQL) and a data engineering background is required.
• Ability to support a team technically on SQL and reporting concepts.
• Proficiency in data modeling and data warehouse concepts.
• Proven ability to gather business data requirements and drive stakeholder conversations and metric definitions based on understanding of the business and its processes and success criteria.
• Excellent oral and written communication and presentation skills.
• Ability to simplify complex concepts and insights into stakeholder backed narratives.
• Demonstrated experience with cross-functional teams in a geographically and culturally diverse environment.
• Exceptional strategic thinking, problem solving, and decision-making skills.
• Adaptive problem-solving approach without getting caught up in low value details.
• Excellent people management skills and the ability to influence and build trust-based relationships with peers and stakeholders.
• Ability to manage multiple priorities, be results-oriented, and be delivery-focused. Deliver and adapt simultaneously in a fast-paced, changing environment.
• Experience working within JIRA.
• Experience working within Git.

Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Regularly required to talk and hear
• Regularly required to use hands to type, handle objects and paperwork
• Frequent use of close vision and ability to focus

Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran