Service Manager

Closing Date (MM/DD/YYYY):
04/22/2025

Worker Type:
Permanent

Language(s) Required:
English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :
$90,710 - $122,726

Shape how FCC delivers services that meet employee needs and align with strategic objectives. Collaborate with cross-functional teams, leverage best practices, and drive continuous improvements that enhance user satisfaction, operational efficiency and long-term value creation.

What you'll do:

• Manage and optimize service offerings to align with business goals and evolving customer needs
• Collaborate across product teams, stakeholders, and vendors to ensure seamless, high-quality service delivery
• Monitor service performance, identify opportunities for enhancement, and drive improvements using a Continual Improvement Registry (CIR)
• Apply best practices and recognized service management frameworks to maintain reliable, efficient, and valuable service operations

What we're looking for:

• Strategic thinker with strong analytical skills who can interpret data and drive informed decisions
• Skilled communicator who influences without authority and fosters cross-functional collaboration
• Proactive problem-solver who identifies service gaps and delivers practical, impactful solutions
• Results-oriented professional who thrives in dynamic environments and embraces continuous improvement
• Empathetic leader who anticipates and responds to the needs of internal stakeholders and end-users

What you'll need:

• A degree in business administration or computer science
• At least 8-10 years of IT customer service, technical, or dev ops, including
• 4-6 years in a service delivery role or project management role
• ITIL Foundation certification
• Familiarity with project management and design thinking practices