Developer

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Company: Tata Consultancy Services

Location: Irving, TX 75061

Description:

Java Developer

Good exposure on Development

Salesforce admin and platform developer I certification at minimum

Nice to have Platform Developer II

In depth knowledge and hand on experience of Apex, triggers, Batch and Scheduled jobs, flows, LWC, Aura

Able to debug logs

Able to support release deployment

Should be able to work with BSAs on refining stories and pointing stories

Should be able to do solution designing and implementation without much handholding

Should know Salesforce best practices

Should know apex limits and how to implement them in coding

Should focus on less coding more configuration based implementation using flows

Should have good knowledge on javascripts

API callouts

Sharing and visibility/security settings

Custom metadata

Custom settings

Incident Manager Responsibilities:

Overseeing the incident management process and offshore team members involved in resolving the incident.

Responding to a reported service incident, identifying the cause, and initiating the incident management process.

Prioritizing incidents according to their urgency and influence on the business.

Collaborating with the incident management team to ensure that all protocols are diligently followed.

Logging all incidents and their resolution to see if there are recurring malfunctions.

Adjusting the incident management process as required to ensure its effectiveness.

Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.

Incident Manager Requirements:

At least four years experience working in IT service management, or a similar role.

Excellent Communication skills

Strong knowledge of IT service management software including ITIL and COBIT.

Experience working with IT systems and software such as Dynatrace.

Ability to analyze a high volume of technical data and work in a fast-paced environment.

Strong problem solving, analytical, and time management skills.

Researching: Conducting user research to understand their needs and preferences

Prototyping: Creating wireframes, prototypes, and mockups to visualize design concepts

Collaborating: Working with cross-functional teams to ensure designs align with product goals

Testing: Conducting usability testing and A/B testing to iterate on designs

Documenting: Refining and documenting specs

Staying current: Keeping up with the latest design trends and tools

Salary Range- $80,000-$100,000 a year

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