OCM Technology Manager

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary:
The Manager of Organizational Change Management plays a key role in formulating/executing change management strategies that support complex communications, training, and readiness activities across the organization. This role focuses on change initiatives - including changes to business processes, technology, roles and organizational structure. The primary focus will be creating and implementing change management and training plans that minimize employee resistance and maximize employee engagement. The Manager focuses on implementation strategies and measuring adoption to ensure changes impacting the organization achieve key business objectives.

Essential Functions:

• On a project-by-project basis, identifies stakeholders and develops a set of actionable and targeted change management plans - including change impact assessment, communication plan, coaching plan, training plan, and resistance management plan.
• Creates and implements a comprehensive multi-tiered communication strategy to address stakeholders at every level.
• Enhances and maintains intranet site(s) and/or various media for client related information.
• Works with project teams to integrate change management and training activities into the overall project plan.
• Evaluates and analyzes training needs/requirements, including multi-level engagement and multi-tiered training and support.
• Develops curricula, course outlines, instructional methods (including e-learning content), training aids, manuals, quick guides, glossaries, and other support materials to foster positive organizational change.
• Manages the design, development, and knowledge transfer (training) based on the redesigned processes and systems.
• Facilitates a variety of workshops and meetings, including train-the-trainer sessions for subject matter experts.
• Creates and manages measurement systems to track adoption, utilization, and proficiency of individual changes.
• Ensures that change management and training issues arising are adequately addressed and resolved.
• Assists with facilitating focus groups and subsequent findings and makes recommendations as a follow up to readiness assessments.
• Provides post-implementation support.
• Evaluates the effectiveness of training programs and learning outcomes by creating and conducting training surveys and post-implementation interviews.
• Is an active and visible coach to leaders who are change sponsors.
• Provides support to ensure adoption and overcome resistance.
• Proven ability to successfully analyze, plan, lead and execute change management tasks of communications, training, and departmental readiness for complex business.
• Proven ability to manage multiple initiatives and continuous iterations within large enterprise organizations.
• Strong interpersonal skills and ability to build strong client relationships, influence decisions and work in concert with others to accomplish goals and objectives.
• Superior customer service orientation, self-initiative, ability to take charge, put order to chaos, and drive initiatives through to completion.
• Superior communication skills including written, oral and presentation development and delivery abilities.
• Problem solving, root cause identification skills, and strong analytic and decision-making abilities.
• Must work well in a team environment.

Education Description:

• Bachelor's degree in change management, training and development, human resources management, organizational development, communications, applied behavioral sciences, or related field.
• 5-7 years of relevant Supervisor/Manager experience working in a complex, multi-site organization, corporate training and/or internal consultation role utilizing the skills and responsibilities described above may be considered in lieu of minimum education requirements.

Experience:

• Communications & training planning, design, and execution on broad strategic implementations.
• Experience and knowledge of change management principles and approaches (for example: Prosci and/or Change Guides methodologies).
• Experience with large-scale organizational change effort.
• Change Management Professional designation and/or certification is a plus

We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time
Posting Start Date: 04/14/2025
Posting End Date: 04/21/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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