Benefits Service Leader

Company:
Marsh McLennan Agency

Description:

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 15,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

We are looking for a Benefits Service Leader to oversee and support our Benefits Service Team across the Florida Region of Marsh McLennan Agency! You will be responsible for supervisory aspects of EH&B Service team.

A day in the life.

• Perform management functions for service teams which include Benefit Consultants, Account Managers and Client Service Representatives assigned to the EH&B Department.
• Assign responsibilities and monitor workload among service staff and ensure appropriate distribution and coverage during absence of personnel.
• Act as a resource for EH&B questions.
• Coordinate benefit information such as company changes and/or legal updates for dissemination to division personnel.
• Assist clients directly with service issues escalated by the Account Management team
• Develop workflow and procedures to ensure high quality service and compliance to agency standards.
• Ensure efficiency through process improvement and communication of policies & procedures.
• Develop and implement appropriate business retention strategies, practices and processes focused on existing key accounts and building strong client relationships and partnerships.
• Perform quality control functions, including file audits to ensure adherence to established procedures and processes.
• Determining and carrying out necessary terminations.
• Assist training account management staff and orientation training for new employees.
• Stay current on trends and developments in the insurance industry and the competition to identify new market opportunities and understand future product offerings that the company could develop to service a larger, growing client base.
• Support new business sales/sales strategy and business retention efforts resulting in a sustained competitive advantage and increased revenue and profit growth company wide.
• Work with internal recruiter to interview and hire new team members as needed.
• Act as an advocate of the entire organization, promoting all its services and capabilities to continue to build a reputation as a premier leading insurance broker and consultant.

Our future colleague:

• College degree preferred or combination of experience and continuing insurance education.
• 7 years Employee Health & Benefits experience; 4 years management/supervisory experience.
• 215 Life & Health license.
• In-depth Employee Health & Benefits insurance knowledge.
• Knowledge of and hands-on experience with agency management systems.
• Knowledge of ERISA, ACA and Cobra compliance for fully-insured and self-funded plans.
• Excellent organizational, interpersonal, oral and written communication skills; detail oriented; self-starter.
• Ability to perform general management responsibilities including directing and overseeing work duties of staff while promoting strong team cohesion and culture.
• Ability to build internal/external relationships and develop long-term strategic relationships. Strong client service orientation, highly responsive.
• Leadership dynamics with the ability to share a vision, provide direction, build a strong team, implement change and motivate others to succeed.
• Ability to organize and prioritize workload.
• Ability to train personnel on automation requirements and conduct file audits.
• Ability to respond to technical questions.
• Ability to work independently with minimal supervision and to facilitate interaction among producers, division personnel and service staff.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Health Insurance
• 401k
• Professional development opportunities
• Hybrid work
• Six week paid parental leave for the birth or adoption of a child
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAEHB