Senior Analyst, Best Practices
Apply NowCompany: Ross Stores
Location: Dublin, CA 94568
Description:
GENERAL PURPOSE:
The Sr. Analyst, Best Practices will play a key role as a Store Operations partner to develop and modify best practices internal to the department and chainwide through quantitative and qualitative analyses, effective project management, and consensus building with Executives. They will coordinate with key business partners to design, test, and implement initiatives and/or technologies that reduce payroll, drive better process execution, and/or improve customer convenience. Key components of this role include an understanding of the retail industry and Store Operations policies and procedures, producing insights through advanced data analytics, managing project workstreams, collaborating directly with stores/field leaders to collect feedback, and communicating recommendations to leadership.
The base salary range for this role is $75,700 - $113,650. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS:
Perform comprehensive data analysis:
Design and conduct quantitative and qualitative analyses to identify process improvement opportunities, track pilot performance, and quantify potential impact to key business metrics such as shrink, sales, payroll save, budget, and return on investment
Provide analytical support and strategic insight for pilot initiatives end-to-end, including pilot/control store selection, KPI/metric analysis, delivery of pilot results and rollout logistics
Design and complete ad hoc analysis as requested (with limited guidance)
Manage Projects by Identifying, Testing, and Implementing Process and Technology Improvements:
Identify and benchmark industry/competitor best practices and technology applications to improve store efficiency, execution, and reduce labor spend.
Contribute to the project management, planning, analysis, issue resolution, and creation of presentation materials for Executive-level audiences to meet project objectives
Define and execute routines/controls to drive zero-defect execution of analytics, insights development, and communications
Collaborate cross-functionally with stakeholders to gain input and develop inclusive/holistic operational solutions; pilot and/or rollout these enhancements to improve store efficiency and operational effectiveness. Interact effectively with all levels of management, and build consensus for all project changes, issues and rollout plans.
Develop change management, communications and training in partnership with Store Communications to educate field operators on best practices and process enhancements
Create reporting that enables field leadership to manage project exceptions and drive successful execution
COMPETENCIES:
People
Building Effective Teams
Collaboration
Self
Leading by Example
Communicates Effectively
Ensures Accountability and Execution
Manages Conflict
Business
Business Acumen
Plans, Aligns and Prioritizes
Organizational Agility
With particular emphasis on the following specific position-related competencies:
Drive for Accurate Results and Resilience to get the Job Done
Strong Communication Skills (Verbal and Written)
Methodical Analysis and Good Judgment
Working in Ambiguity and Learning on the Fly
Problem Solving using Critical Thinking
Adaptable to Changing Business Needs
Planning, Organizing, and Prioritizing Deliverables to Meet Deadlines
Seeks out Process Execution Improvements
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Bachelor's Degree required (preferably in an analytical field)
Strong candidates will have a minimum of 3 years post college experience, preferably with a top-tier consulting firm or retailer
Outstanding analytical ability - must have a data driven approach to solving problems. Requires very strong quantitative skills, a good sense of how to dissect problems and a strong ability to "connect the dots" to discern insights
A detail-oriented approach - must pay close attention to details and have the drive for accuracy
Advanced analytical and computer skills including proficiency in Microsoft Excel, Power BI, PowerPoint, and Word
High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple activities simultaneously
High degree of reliability including accountability for daily, weekly, and long-term projects
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
The Sr. Analyst, Best Practices will play a key role as a Store Operations partner to develop and modify best practices internal to the department and chainwide through quantitative and qualitative analyses, effective project management, and consensus building with Executives. They will coordinate with key business partners to design, test, and implement initiatives and/or technologies that reduce payroll, drive better process execution, and/or improve customer convenience. Key components of this role include an understanding of the retail industry and Store Operations policies and procedures, producing insights through advanced data analytics, managing project workstreams, collaborating directly with stores/field leaders to collect feedback, and communicating recommendations to leadership.
The base salary range for this role is $75,700 - $113,650. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS:
Perform comprehensive data analysis:
Design and conduct quantitative and qualitative analyses to identify process improvement opportunities, track pilot performance, and quantify potential impact to key business metrics such as shrink, sales, payroll save, budget, and return on investment
Provide analytical support and strategic insight for pilot initiatives end-to-end, including pilot/control store selection, KPI/metric analysis, delivery of pilot results and rollout logistics
Design and complete ad hoc analysis as requested (with limited guidance)
Manage Projects by Identifying, Testing, and Implementing Process and Technology Improvements:
Identify and benchmark industry/competitor best practices and technology applications to improve store efficiency, execution, and reduce labor spend.
Contribute to the project management, planning, analysis, issue resolution, and creation of presentation materials for Executive-level audiences to meet project objectives
Define and execute routines/controls to drive zero-defect execution of analytics, insights development, and communications
Collaborate cross-functionally with stakeholders to gain input and develop inclusive/holistic operational solutions; pilot and/or rollout these enhancements to improve store efficiency and operational effectiveness. Interact effectively with all levels of management, and build consensus for all project changes, issues and rollout plans.
Develop change management, communications and training in partnership with Store Communications to educate field operators on best practices and process enhancements
Create reporting that enables field leadership to manage project exceptions and drive successful execution
COMPETENCIES:
People
Building Effective Teams
Collaboration
Self
Leading by Example
Communicates Effectively
Ensures Accountability and Execution
Manages Conflict
Business
Business Acumen
Plans, Aligns and Prioritizes
Organizational Agility
With particular emphasis on the following specific position-related competencies:
Drive for Accurate Results and Resilience to get the Job Done
Strong Communication Skills (Verbal and Written)
Methodical Analysis and Good Judgment
Working in Ambiguity and Learning on the Fly
Problem Solving using Critical Thinking
Adaptable to Changing Business Needs
Planning, Organizing, and Prioritizing Deliverables to Meet Deadlines
Seeks out Process Execution Improvements
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Bachelor's Degree required (preferably in an analytical field)
Strong candidates will have a minimum of 3 years post college experience, preferably with a top-tier consulting firm or retailer
Outstanding analytical ability - must have a data driven approach to solving problems. Requires very strong quantitative skills, a good sense of how to dissect problems and a strong ability to "connect the dots" to discern insights
A detail-oriented approach - must pay close attention to details and have the drive for accuracy
Advanced analytical and computer skills including proficiency in Microsoft Excel, Power BI, PowerPoint, and Word
High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple activities simultaneously
High degree of reliability including accountability for daily, weekly, and long-term projects
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.