Engineering Team Lead

Summary

The Enterprise Infrastructure Directorate provides engineering and technical support in the following areas: Voice Communications, Data Center Operations, Server and Storage Management, and Administrative Support.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to the public

Duties

Job Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.

This position is in the Enterprise Infrastructure Directorate, House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). The Enterprise Infrastructure Directorate provides engineering and technical support in the following areas: Voice Communications, Data Center Operations, Server and Storage Management, and Administrative Support. The teams within this Directorate support the infrastructure (circuits, cabling, servers, data storage, voice systems, and other physical infrastructure) that provides computing and telecommunications services to the House. This position serves as the Engineering Team Lead.

Key responsibilities include leading and directing the engineering team activities associated with relevant aspects of the infrastructure supporting systems and services of the CAO; understanding the Windows Servers, VMWare Virtualization, regularly monitor server health and performance using monitoring tools, Group Policy Objects, House storage area networks, Linux/Unix, Exchange, Active Directory, System Center Operations Manager, Dynatrace Monitoring, Log management, Configuration Manager, Windows Updates, software applications, system hardware components, hardware lifecycle replacement, Member and Committee office structure, and other elements associated with infrastructure and activities associated with system architecture, configuration, administration, performance monitoring, disaster recovery, documentation, customer interface, and reporting; performing administrative activities including team meetings, reporting, strategic planning, and project documentation; providing the vision and direction to meet business and strategic goals to include business continuity/disaster recovery objectives; and contributing to the formulation and execution of the associated Branch portion of the Enterprise Operations budget.

Candidates are required to work a diversified schedule and participate in 24x7 on-call support.

Primary Duties/Responsibilities

• Leads the day-to-day activities associated with implementation, administration, projects, and sustainment of the server infrastructure.
• Installs, configures tests, and implements server management software and hardware.
• Plans and executes disaster recovery exercises.
• Manages and maintains Cybersecurity vulnerability management and remediation.
• Oversees secure server management, network security, system monitoring, and data center operations.
• Installs and configures server management and software deployment solutions using Microsoft Configuration Manager (CM).
• Analyzes current server configurations to assist in capacity planning, and monitor and tune system performance. Generates reports on disk space usage and overall resource utilization.
• Monitors server resource availability and usage through Microsoft System Center Operations Manager (SCOM).
• Implements Dynatrace monitoring solutions to track key performance metrics, including response times, transaction volumes, and server resource usage.
• Configures Dynatrace to monitor and optimize server resource usage, including CPU, memory, and storage, ensuring system availability and scalability.
• Conducts regular performance reviews using Dynatrace insights to drive continuous improvement initiatives and optimize infrastructure cost-effectiveness.
• Candidates are required to work a diversified schedule and participate in 24x7 on-call support.
• Performs other official duties as assigned.

Requirements

Conditions of Employment

• USAJobs Conditions of Employment

Qualifications

Primary Duties/Responsibilities

• Leads the day-to-day activities associated with implementation, administration, projects, and sustainment of the server infrastructure.
• Installs, configures tests, and implements server management software and hardware.
• Plans and executes disaster recovery exercises.
• Manages and maintains Cybersecurity vulnerability management and remediation.
• Oversees secure server management, network security, system monitoring, and data center operations.
• Installs and configures server management and software deployment solutions using Microsoft Configuration Manager (CM).
• Analyzes current server configurations to assist in capacity planning, monitors and tunes system performance. Generates reports on disk space usage and overall resource utilization.
• Monitors server resource availability and usage through Microsoft System Center Operations Manager (SCOM).
• Implements Dynatrace monitoring solutions to track key performance metrics, including response times, transaction volumes, and server resource usage.
• Configures Dynatrace to monitor and optimize server resource usage, including CPU, memory, and storage, ensuring system availability and scalability.
• Conducts regular performance reviews using Dynatrace insights to drive continuous improvement initiatives and optimize infrastructure cost-effectiveness.
• Candidates are required to work a diversified schedule and participate in 24x7 on-call support.
• Performs other official duties as assigned.

Qualifications

• 8 years experience with Microsoft systems administration in a large enterprise.
• 2 years of implementation and configuration experience in Virtual/Physical Windows environments.
• 5 years experience with UNIX systems administration with the 2 most recent years including Linux.
• Microsoft Endpoint Configuration Manager and System Center Operations Manager experience.
• Extensive experience with system Monitoring.
• Experience with Active Directory and Group Policy Objects.

Preferred Qualifications

• Experience with VMware and Dell PowerEdge hardware preferred.
• Experience with Red Hat is a plus.
• Experience with Dynatrace is a plus.

Knowledge, Skill, and Ability (KSA) and Competency Requirements

• Knowledge of server administration, local and wide area networks, and security concepts.
• Knowledge of enterprise backup systems and storage area networks.
• Knowledge of IT service delivery; ability to support large environment enterprise services.
• Employees within this position are expected to demonstrate the following HIR Technical Competencies: Analytics; Consultation and Outreach; Emergency Response Planning and Risk Management; Hardware Installation and Management; Information Assurance; Information Management; Information Systems/ Network Security; Information Technology Support; Inventory Management; Knowledge of Emerging Trends and Industry Best Practices; Project Management; and Quality Assurance and Testing.
• All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, Processes, Priority Management, and Problem Resolution.
• All employees in leadership positions within CAO are expected to demonstrate the following leadership competencies: Coalition Building, Decision-Making, Leading People, Results Orientation, and Strategic Planning.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated using a structured interview process.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  Resume
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  Qualified candidates please submit your resume online by following the instructions in this link.
  
  Agency contact information
  
  CAO Human Resources
  
  Phone
  
  202-225-2926
  
  Address
  
  CAO
  
  441 2nd St
  
  Washington, DC 20515
  
  Next steps
  
  Qualified Candidates will be contacted directly.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Resume

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Qualified candidates please submit your resume online by following the instructions in this link.

Agency contact information

CAO Human Resources

Phone

202-225-2926

Address

CAO

441 2nd St

Washington, DC 20515

Next steps

Qualified Candidates will be contacted directly.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request