Director, Concessions

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POSITION: Director of Concessions DEPARTMENT: Concessions REPORTS TO: General Manager FLSA STATUS: Exempt

LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! THE ROLE The Director of Concessions is responsible for effectively and profitably managing and directing all day to day aspects of the concessions and warehouse operations. This position reports to the property VP of Operations. ESSENTIAL DUTES AND RESPONSIBILITIES

• Responsible for operational budget, manage monthly P&L statements and ensuring that all financial reporting are accurate and are completed in a timely fashion to meet all deadlines.
• Provide leadership, coaching and mentorship to a staff responsible for executing the concessions team business plan.
• Sustain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Accountability for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; create a working relationship with local health officials.
• Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol.
• Maintain management staff and ensure proper hiring and promoting of associates per Legends standards in a union environment.
• Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.
• Preserving existing programs and be creative in developing new concepts to ensure the highest possible quality of food service.
• Oversee monthly inventory for concessions operations and develop yearly operational budgets.
• Work with the Customer Service Manager to maintain effective programs to ensure excellent customer service during all events.
• Monitor staff performance as it relates to speed of service and guest relations.
• Work with analytic team to analyze sales as well as sales mix.
• Assist General Manager in working with client on any Food & Beverage sponsorships.
• Establish a strong relationship with clients to resolve outstanding issues and work with them in planning of events.
• Perform other related duties, tasks and responsibilities as required.

SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE

• The ideal candidate will have a Bachelor's degree with a minimum of 5-7 years' management experience in the high volume foodservice industry, preferably in concessions environment for a sports and entertainment venue.
• Experience working in both union and non-union environment is preferred.

SKILLS AND ABILITIES

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Demonstrate leadership and vision in managing staff groups and major projects or initiatives.
• Customer service oriented with the ability to communicate with employees, vendors, client representatives and guests in a positive and professional manner.
• Must be flexible to work extend hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Proficiency in Microsoft Word, Excel, and PowerPoint is required.
• Bilingual in Spanish a plus

COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site at The Star PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Education
Preferred

• Bachelors or better in Other

Skills
Preferred

• Communication
• Customer Service
• Microsoft Office(Excel, PPT, Word, Outlook)