Total Rewards Associate

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location: Hybrid in NYC or Malvern, PA

Salary range: An annual salary range of $110,000 - $115,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What you'll do:

The Analyst on the Total Rewards Team will contribute to the delivery and execution of the total rewards strategy through their involvement with compensation, benefits administration, and operations. In addition, this individual should expect to be involved in projects across the Total Rewards and other PXT functions. We are a dynamic team at a fast paced, entrepreneurial organization, looking for a high performing individual who is eager, analytical, creative, adept and able to leverage technology to provide innovative solutions.

Compensation

• Provide support for the year-end compensation process including bonus pool analysis and enhancement of related year-end processes, and communication.
• Develop a robust process and advanced methods for tracking and reporting various cash based and equity-based team member compensation commitments.
• Support development and of HR/PXT related metrics and dashboards.
• Support competitive market benchmarking, equity award administration, and all other broad-based compensation activities.
• Provide analytical support to the Finance department for budgeting and forecasting, and other functional areas, as it relates to Total Rewards.

Benefits & Wellness

• Support the Benefits Manager with the day-to-day administration of global benefit programs including COBRA, leave of absence management, vendor management, retirement plans and compliance.
• Assist with the development and maintenance of employee benefits communication materials including plan documents, employee notices and open enrollment.
• Assist with the annual benefits benchmarking and renewal process.
• Review, reconcile, and audit all benefits and wellness program participation, including vendor invoice reconciliation.

Operations

• Assist with Workday processes, integrations and system enhancements.
• Broadly support regulatory and other required documents and filings.
• Support all HR/PXT governance related processes and facilitate policy and process documentation.

What do you need?

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 2-3 years of work experience in compensation, preferably in the financial services industry.
• A customer service driven mindset when assisting employees.
• Ability to work in a fast-paced environment and deal with competing demands.
• Strong interpersonal and excellent verbal, written, & presentation skills.
• Self-starter with the ability to multi-task with attention to detail.
• Motivated, team player willing and able to be involved in all aspects of department deliverables.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical skills and ability to analyze data to identify trends and patterns.
• Creative and able to develop effective presentations using data visualization tools.

Technology Skills:

• Workday - Modules to include, Advanced Compensation, HCM, Report Writing.
• Microsoft Office Suite.
• Advanced Excel & Power Point skills are a must have.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.