Vice President, Shared Services

Description

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for a VP of Shared Services. Can you picture yourself here?

Here's what you'd do:

Reporting to the Chief Financial Officer, the VP, Shared Services is accountable for setting the strategic direction and building / developing a world class service organization that delivers increasing value to the organization through an integrated shared services environment (SSC). In addition, the role is responsible for supporting all aspects of the company's business processes and systems to ensure data integrity, efficiency and effectiveness and related internal controls. This role has financial accountability for Shared Services (Accounts Payable, Payroll, Billing, Cash Management and Accounting Services), as well as upstream aspects of business processes associated with these functions that reside in other functional teams and branch locations across BrightView. The position works closely with other corporate functional leaders as well as field-based finance and operations leaders to efficiently complete business transactions within the BrightView internal control structure.

You'd be responsible for:

• Leadership and Management
• Leads the overall Business Support and Administration organization, totaling more than 400 team members and 4-6 direct reports in Field Admin Support and Financial Shared Services.
• Develop and implement strategies to improve the efficiency and effectiveness of end-to-end business support processes.
• Foster a culture of continuous improvement, teamwork, and excellence within the Business Support function.
• Operates with an emphasis on clear and thorough communication, integrity and ethics at all times
• Financial Operations Oversight
• Ensure accurate and timely processing of AR, AP, payroll, and cash management activities, including end to end responsibility for OTC, PTP, and Payroll business processes.
• Implement and monitor internal controls to safeguard company assets and ensure compliance with company policies and regulatory requirements.
• Develop and maintain key performance indicators (KPIs) to measure the efficiency and effectiveness of SSC processes.
• Process Improvement and Automation
• Comprehensive understanding of critical BrightView systems, data and organizational structures, and business processes. E1, BVE1, WebCenter, EW, CRM, ServiceNow, ETC, JobVite.
• Identify opportunities for process improvements and automation within the SSC and across the business, including Field Support, and Operations as well as other functional teams.
• Lead initiatives to streamline processes, reduce costs, and enhance service levels.
• Collaborate with IT and other departments to implement new technologies and systems.
• Strategic Planning and Execution
• Participate in strategic planning for the SSC and align departmental goals with the overall company objectives.
• Develop and manage the SSC budget, ensuring cost-effective operations.
• Provide insights and recommendations to senior management on financial and operational matters.
• Stakeholder Management
• Serve as the primary point of contact for internal and external stakeholders regarding SSC operations.
• Build and maintain strong relationships with key stakeholders, including department heads, suppliers, and service providers.
• Strong, professional executive level relationships and communication. Abiilty to create and present executive-level (highly summarized) presentations (i.e. short summary of issue, potential risk, proposed solutions and next steps).
• Ability to present a compelling argument, incorporate feedback and advance in alignment with overall organizational goals, even when team objectives are not fully met.
• Ensure effective communication and coordination between the SSC and other departments.
• Compliance and Risk Management
• Ensure compliance with all relevant laws, regulations, and company policies.
• Oversee risk management processes within the SSC to identify and mitigate potential risks.
• Coordinate internal and external audits and ensure timely resolution of audit findings.
• Talent Management and Development
• Attract, retain, and develop top talent within the SSC.
• Provide coaching, mentoring, and professional development opportunities for team members.
• Foster a positive work environment that promotes employee engagement and satisfaction.
• Succession planning for all key direct reports and key team members.
• Reporting and Analysis
• Prepare and present regular reports on SSC performance, including financial metrics and operational KPIs.
• Conduct thorough analysis of SSC operations to identify trends, issues, and opportunities for improvement.
• Provide actionable insights and recommendations to senior management based on analysis.
• Technical understanding of current US GAAP, especially around revenue & expense recognition and implications of issues that arise within SSC and with branches.
• Comprehensive understanding of the financial monthly close process.
• Cashflow and cash management tracking.
• Customer Service and Quality Assurance
• Ensure high levels of customer service and satisfaction for internal clients and external partners.
• Implement quality assurance processes to ensure the accuracy and reliability of SSC outputs.
• Handle escalations and resolve issues promptly and effectively.

You might be a good fit if you have:

• Bachelor's degree in Accounting or Business required and master's preferred.
• 10+ years of progressive accounting, business process and systems experience.
• Technically proficient in current US GAAP, and business information systems.
• Knowledge of federal, state, and local regulations related to payroll.
• Significant experience with shared services business model.
• Successfully execute plans/projects in a matrixed environment.
• Strong analytical skills and ability to interpret and communicate data.
• Superlative interpersonal skills: High degree of patience and tact, and able to cultivate respectful, strategic, and collaborative relationships with people for diverse backgrounds.
• Demonstrated ability to gain the respect of senior management as well as employees.
• Demonstrated capability to communicate and work effectively at all levels of the organization, inspiring respect, and credibility.
• Ability to navigate in a dynamic environment and must be able to effectively adapt their style and organization to changing business requirements and processes.
• Experience collaborating with team members at all levels of the organization.
• Excellent written and verbal communication skills.
• Effective listening skills, with flexibility in approach to solutions
• High-level of energy and commitment that provides a hands-on approach.
• Strong executive presence
• Creative and innovative thinking; strong problem-solving skills, decision-making, and organizational skills
• Capability of managing multiple demands and priorities simultaneously
• Action focused with the ability to manage to deadline.
• Process oriented and has designed and executed processes, control, and procedures.
• Proven success managing large teams

Here's what to know about working here:

Here at BrightView, we're as passionate about caring for our clients as we are about caring for each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.

If you're looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve.

Growing Everyday

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:

• Paid time off
• Health and wellness coverage
• 401k savings plan

Start Your Bright New Career Journey

BrightView is an Equal Employment Opportunity and E-Verify Employer.