Onsite Account Manager, Textiles

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Work as a dedicated account manager for a strategic client and provide necessary support for Testing, Inspection, Auditing and all other applicable services that SGS is and will be offering.

• Work as an integral part of client quality and compliance team/s and be liaison between client and global SGS offices and labs.
• Ensure the alignment and integration of services and operational deliveries in accordance with global CRS and sales strategies for assigned strategic accounts.
• Work in conjunction with CRS sales, operations and other client services staff (EA's, SA) to achieve client deliverables.
• Generate opportunities for incremental revenue growth within existing global accounts consistent with SGS strategic account initiatives and by penetrating the client supply chain and vendor network.
• Generate within existing account assignment additional services or solutions opportunities across SGS CRS SBUs, and/or integrate other SGS complimentary business lines (cross divisional if needed).
• Work as SGS ambassador at client premises.
• Provide assistance with day-to-day client operation in terms of completing Test & Inspection Request Forms, working with different departments to collect samples for testing and evaluation, shipping samples to SGS labs, following up with labs on testing, reporting, invoicing, quotations etc.
• Work with global SGS labs to prepare weekly and monthly reports for client.
• Become super user of the portal/s that SGS offers to strategic client and provide assistance to client in terms of using SGS portals.
• Provide necessary support in organizing and coordinating internal and external meetings such as meeting with vendors, vendor conferences, meetings with SGS technical and Business Development meetings.
• Create and maintain SOPs, Manuals, Protocols, Forms, reports associated with a specific account.
• Provide basic assistance with reviewing and interpretation of testing and inspection reports and results.
• Provide support to Business Development team and global affiliates to implement client strategies and new initiatives.
• Provide support to new vendor on onboard QA/Compliance Program and assist new SGS offices that starts implementing client programs.
• Work closely with the global affiliates, technical team and cross divisional teams ensure timely delivery of client requests.
• Support Business Development team to create strategies and ideas of service enhancement.
• Coordinate and manage special projects for client.
• Provide necessary assistance with basic in-house testing at client site.
• Other duties assigned as necessary in response to business needs.

Qualifications

• Education: University graduate or equivalent educational background
• Experience: 5+ years' experience in a multinational organization. International business exposure in imported consumer products in a sales, program management or key account management function.
• Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.
• Hands-on, open-minded, proactive team player.
• Strong written and spoken English skills, other languages will be an advantage.
• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
• Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook).

Additional Information

Salary: $85k to $100k

Some benefit highlights:

• 80% coverage Health, Dental and Vision
• Paid time off
• RRSP Program Eligibility

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.