Protective Services Specialist 4 (PCN 063096)
Apply NowCompany: State of Alaska
Location: Juneau, AK 99801
Description:
Salary: $3,371.20 Biweekly
Location : Juneau, AK
Job Type: Full Time
Job Number: 49938
Department: Family & Community Services
Division: Office of Children's Services
Opening Date: 04/07/2025
Closing Date: 4/25/2025 5:00 PM Alaska
Position Open To: Alaska Residents Only
Bargaining Unit: Supervisory
Range: 20
Job Description
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.
The Department of Family and Community Services,
Office of Children's Services (OCS) is
recruiting for a full-time Protective Service Specialist 4 located in
Juneau, Alaska.
What You Will Be Doing
This individual in this position is responsible to supervise five (5) Protective Services Specialists and two (2) Social Services Associates within the Juneau Family Services Unit. This person is responsible for ensuring safe children and strong families through oversight, development, coaching, training, evaluation and support of employees while maintaining a collaborative approach. The individual in this position will ensure the timely delivery of ongoing child protective services in accordance with State and Federal policies and procedures, the Guiding Principles, and the OCS Practice Model. The individual in this position is also responsible for a variety of administrative functions and personnel management that are critical to program operations.
Our Organization, Mission, and Culture
The strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.
The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.
Everything we do is underpinned by our
Benefits of Joining Our Team
The benefits of joining the Southeast Regional Supervisory Team as the Family Services Supervisor include but are not limited to the following:
You will provide vital resources and support for children who have been victims of abuse and neglect while also supporting professionals to work in a collaborative, effective and compassionate work environment.
You will contribute to the safety and well-being of Alaska's children and families.
You will develop strong partnerships with Tribes, Community Service Providers, law enforcement, mental health and medical practitioners, victim advocates and forensic interviewers.
You will have the opportunity to coach and develop a team of Protective Services Specialists and Social Services Associates who are responsible for providing ongoing efforts towards reunification and/or permanency for children.
You will be provided coaching and supervision to facilitate your own growth as a supervisor and will have opportunities for professional advancement.
You will have a voice in influencing change within OCS.
Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.
Working Environment You Can Expect
This position is located in the Juneau Field Office on Mendenhall Mall Road which is in the heart of the Mendenhall Valley and within walking distance to several amenities. We serve the City of Juneau and outlying communities near Juneau to include Haines, Skagway, Angoon, Hoonah, Yakutat. Juneau is the hub community that also provides back up to our more rural offices in Southeast.
For information on the Juneau community (including schools, hospitals, housing) please review the
We Are Seeking a Candidate with the Following Competencies:
We are interested in candidates who possess some or all of the following position specific competencies:
Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
Managing Human Resources: Plans, distributes, coordinates, and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner.
Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
Conflict Management: Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.
Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
Special Note
To view the general description and example of duties for a Protective Services Specialist 4 please go to the following link:
Minimum Qualifications
Any combination of education and/or experience that provides the applicant with competencies in
Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or progressively responsible professional experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.
"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.
"Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
"Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
"Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
Special Note:
Some positions require a valid Alaska driver's license and/or a background investigation including fingerprinting. These requirements will be indicated at the time of recruitment.
Additional Required Information
At time of interview applicant is requested to submit:
Please read the below information carefully. This applies to your application submission.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
EDUCATION
To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.
If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
LEGAL EMPLOYMENT
The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
The State of Alaska does not provide VISA Employer sponsorships.
RECRUITMENT SCOPEThis position is open to Alaska Residents only. Please check our to determine if you qualify.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here:
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Contact Information
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit:
For specific information in reference to the position please contact the hiring manager at:
Name: Susan Johnson, Administrative Officer 1
Phone: (907) 465-3206
Email: susan.johnson@alaska.gov
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
Optional Insurance Benefits
Retirement Benefits
See for additional information
Paid Leave & Other Benefits
01
Do you acknowledge and understand the requirement that education and/or experience being used to meet the minimum qualifications for this position must be adequately documented in this application in order to be considered for this position?
02
Do you have a valid driver's license issued within the United States or will you be able to obtain one at time of appointment?
Required Question
Location : Juneau, AK
Job Type: Full Time
Job Number: 49938
Department: Family & Community Services
Division: Office of Children's Services
Opening Date: 04/07/2025
Closing Date: 4/25/2025 5:00 PM Alaska
Position Open To: Alaska Residents Only
Bargaining Unit: Supervisory
Range: 20
Job Description
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.
The Department of Family and Community Services,
Office of Children's Services (OCS) is
recruiting for a full-time Protective Service Specialist 4 located in
Juneau, Alaska.
What You Will Be Doing
This individual in this position is responsible to supervise five (5) Protective Services Specialists and two (2) Social Services Associates within the Juneau Family Services Unit. This person is responsible for ensuring safe children and strong families through oversight, development, coaching, training, evaluation and support of employees while maintaining a collaborative approach. The individual in this position will ensure the timely delivery of ongoing child protective services in accordance with State and Federal policies and procedures, the Guiding Principles, and the OCS Practice Model. The individual in this position is also responsible for a variety of administrative functions and personnel management that are critical to program operations.
Our Organization, Mission, and Culture
The strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.
The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.
Everything we do is underpinned by our
Benefits of Joining Our Team
The benefits of joining the Southeast Regional Supervisory Team as the Family Services Supervisor include but are not limited to the following:
You will provide vital resources and support for children who have been victims of abuse and neglect while also supporting professionals to work in a collaborative, effective and compassionate work environment.
You will contribute to the safety and well-being of Alaska's children and families.
You will develop strong partnerships with Tribes, Community Service Providers, law enforcement, mental health and medical practitioners, victim advocates and forensic interviewers.
You will have the opportunity to coach and develop a team of Protective Services Specialists and Social Services Associates who are responsible for providing ongoing efforts towards reunification and/or permanency for children.
You will be provided coaching and supervision to facilitate your own growth as a supervisor and will have opportunities for professional advancement.
You will have a voice in influencing change within OCS.
Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.
Working Environment You Can Expect
This position is located in the Juneau Field Office on Mendenhall Mall Road which is in the heart of the Mendenhall Valley and within walking distance to several amenities. We serve the City of Juneau and outlying communities near Juneau to include Haines, Skagway, Angoon, Hoonah, Yakutat. Juneau is the hub community that also provides back up to our more rural offices in Southeast.
For information on the Juneau community (including schools, hospitals, housing) please review the
We Are Seeking a Candidate with the Following Competencies:
We are interested in candidates who possess some or all of the following position specific competencies:
Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
Managing Human Resources: Plans, distributes, coordinates, and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner.
Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
Conflict Management: Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.
Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
Special Note
- This position requires a valid Alaska driver's license.
- Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
- For positions in this job class, a child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
- The successful candidate may be required to attend multiple training courses normally located in Anchorage.
To view the general description and example of duties for a Protective Services Specialist 4 please go to the following link:
Minimum Qualifications
Any combination of education and/or experience that provides the applicant with competencies in
- Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
- Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
- Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
- Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
- Influencing/Negotiating: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.
Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or progressively responsible professional experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.
"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.
"Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
"Progressively responsible" means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
"Professional experience" means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
Special Note:
Some positions require a valid Alaska driver's license and/or a background investigation including fingerprinting. These requirements will be indicated at the time of recruitment.
Additional Required Information
At time of interview applicant is requested to submit:
- A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications.
- A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.
- Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.
Please read the below information carefully. This applies to your application submission.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
EDUCATION
To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.
If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
LEGAL EMPLOYMENT
The State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
The State of Alaska does not provide VISA Employer sponsorships.
RECRUITMENT SCOPEThis position is open to Alaska Residents only. Please check our to determine if you qualify.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here:
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Contact Information
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit:
For specific information in reference to the position please contact the hiring manager at:
Name: Susan Johnson, Administrative Officer 1
Phone: (907) 465-3206
Email: susan.johnson@alaska.gov
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
- Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatman's Union
- Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
- The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
- Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
- Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits
- Personal leave with an accrual rate increase based on time served
- Twelve (12) paid holidays a year
01
Do you acknowledge and understand the requirement that education and/or experience being used to meet the minimum qualifications for this position must be adequately documented in this application in order to be considered for this position?
- Yes. I acknowledge and understand this requirement.
02
Do you have a valid driver's license issued within the United States or will you be able to obtain one at time of appointment?
- Yes
- No
Required Question