Consumer Originations Strategic Initiatives - Program Integration and Project Manager

Job Description

Chase Home Lending Business

Drawing on its 200-year legacy of integrity, strength and financial resources, Chase helps families achieve and sustain homeownership. Home Lending offers purchase and refinance home loans to first-time and experienced homebuyers, helps customer access the equity in their homes, services residential mortgage loans, and provides affordable housing solutions to customers struggling with their mortgage payments.

Home Lending services 3.7 million mortgages with combined balances of more than $960 billion. To accomplish this, the group employs loan originators, processors, underwriters, customer service specialists, and other banking professionals.

Strategic Initiatives Program Integration Team

The Consumer Originations Strategic Initiatives Program Integration team is responsible for working with business owners, the lines of business and partners for planning, execution, integration and adoption of high impact strategic initiatives that enable optimization of our business and achievement of our strategic objectives.

The Strategic Initiatives Program Integration team will establish the infrastructure to effectively plan and deliver key strategic initiatives and serve as a centralized hub for program oversight, coordination and support to maximize our effectiveness.

Workstream Leads with significant program and project management experience will be aligned to each strategic initiative and play a critical role as skilled communicators, strategic thinkers, and adept problem solvers who lead teams to deliver successful project outcomes while managing risks and constraints effectively.

Job Responsibilities

Workstream leads develop business plans and perform planning and execution of projects, create and maintain cross-departmental relationships, organize and prioritize critical issues, and gather required information to facilitate efficient decision making. Senior project managers need to have robust business and functional acumen and project management experience. They must understand the strategy and vision and manage the work needed to achieve those goals, working across cross functional teams.

Project planning, management and integration

• Partners with business owners and partners to develop and document the business strategy and plans and leads projects, directing program planning and management, issue identification and resolution, risk management, analytical design and deliverable definition, manages change requests
• Develop and execute comprehensive project plans to achieve desired outcomes - including scope, schedule, budget, resources, solution quality, leveraging consistent methodology across all programs
• Develop metrics, scorecard and dashboard reporting for tracking of key initiatives leveraging common frameworks
• Enforce use of consistent standards, methodologies and best practices to ensure consistency and efficiency across programs

Stakeholder management, communication and team leadership

• Identify and effectively communicate with key stakeholders throughout the project, understanding their needs and expectations
• Lead cross-functional project teams, fostering a collaborative work environment. Facilitate communication and collaboration across workstream members. Provide clear direction and support to team members
• Provide regular updates on project plans and progress. Prepare program updates for key forums, management updates and business reviews

Decisions, issue management and risk management

• Identify, assess and manage issues with appropriate escalation
• Ensure decisions are brought forward to appropriate forums. Track key decisions and expected impacts / outcomes
• Leverage common tools to track, assess and mitigate risks associated with programs

Required Qualifications, Skills and Capabilities

• 6+ year program management and / or top tier consulting experience. Understanding of project management methodologies, tools and resources
• Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions
• Excellent problem solving skills and ability to prioritize issues and analysis
• Strong interpersonal, influencing, and listening skills - ability to interact with colleagues at all levels and achieve goals without direct control over resources
• Outstanding ability to communicate effectively and confidently, develop relationships at all levels of the organization and to work well in cross-functional teams
• Experienced in executive status reporting and managing multiple projects/priorities. Ability to tailor communication of plans (i.e., high level vs detailed level) based on the audience
• Ability to identify and track project / program issues and drive their resolution
• Strong executive presence and meeting facilitation. Document and follow up on important actions and decisions from meetings
• Track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating leadership. Pro-active self-starter who can work with minimal supervision
• Strong planning and organization skills, business writing and attention to detail, develop effective presentations
• Promote a flexible team environment that can handle changes with agility due to change in direction or conflicting priorities while maintaining focus on managing deadlines, organizing and prioritizing work and delivering value to the business
• Advanced Word, Microsoft Excel and PowerPoint skills. Knowledge of Sharepoint and Jira

Preferred Qualifications, Capabilities and Skills

• Experience setting up and working a part of a program management office
• Knowledge of Sharepoint and Jira
• Management consulting or internal experience within Banking and Financial services, and/or mortgage banking/home lending industry preferred
• Promote a flexible team environment that can handle changes with agility while maintaining focus on managing deadlines, organizing and prioritizing work and delivering value to the business

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.