Manager Infrastructure Services

Description

MANAGER, INFRASTRUCTURE SERVICES

Reference #: 2025-57

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Title

Manager, Infrastructure Services

Department/Section

Corporate Services

Employment Status

Permanent Full Time

Targeted Salary Range

$115,731.20-$137,430.80

Work Mode

Hybrid (2 Days Per Week)

*Increased frequency required in-office as needed (particularly in the first 6-12 months)

Location

5310 Explorer Drive, Mississauga

Hours of Work

37.5 Hours/Week

Posting Open Date

Monday April 14, 2025

Posting Close Date

Monday April 28, 2025

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual's skillset, level of experience applicable to the role and internal equity considerations.

Uplifting Your Career at Ornge

The Manager, Infrastructure Services leads technical teams, directs infrastructure and financial management, and drives strategic IT planning, governance, and cybersecurity operations while managing technology partnerships to optimize corporate-wide infrastructure and support services.

We are seeking a progressive technical leader who is passionate about implementing best practice and innovative ideas for improvement.

A career with Ornge means...

• Supporting growth.
• Meaningful, rewarding and impactful work.
• Being a part of a unified team with a committed mission to overcome time and distance when it matters most.
• Feeling inspired? Apply today.

Responsibilities:

• Oversees initiatives, vendor relationships, and budgets to ensure operational excellence and strategic alignment with business goals.
• Provides leadership to direct reports responsible for delivering corporate-wide technical infrastructure, i.e. network (Telecom & Datacomm), cloud, server, database administration, storage area networks, data center management, IT disaster recovery arrangements and tests coordination, level 1 and 2 applications troubleshooting, level 1 and 2 24/7 end user support services (Helpdesk and Deskside Services).
• Oversees cybersecurity initiatives and vendor relationships.
• Actively leads ITSM practices such as Change, Incident and Problem Mgmt.
• Uses change management to lead and support the planning and implementation of transformation initiatives and business process reengineering.
• Manages and maintains cloud infrastructure and corporate hardware infrastructure, including switches, routers, firewalls, access points, servers, workstations, laptops, printers, telephones, and mobile devices.
• Administers corporate services and acts as Tier 2/Tier 3 escalation point for core third party business systems.
• Plans, implements, and tests disaster recovery procedures in collaboration with key internal and external partners.
• Develops, manages, and continually monitors multi-million dollar operating, capital, and personnel budgets, aligned with procurement guidelines.
• Negotiates cost-efficient contracts for carriers, internet service providers (ISPs), renewals, and new purchases, ensuring successful execution and compliance with financial guidelines.
• Collaborates with cross-functional business groups to clarify current and future technological and support requirements aligned with strategic corporate objectives.
• Works with the Project Management Office (PMO) to deliver project accountabilities in alignment with agreed project timelines.
• Develops and recommends IT strategic initiatives, governance frameworks, and alternatives addressing information systems, service delivery, disaster recovery planning, security, and facility needs aligned with business objectives.
• Evaluates and manages technology partnerships to support and enhance corporate infrastructure and service delivery.
• Point of contact for cybersecurity, providing expertise on information security investments, overseeing security hardware and software testing, deployment, maintenance, conducting security awareness training, and monitoring information security trends.

Qualifications:

• University Degree/Diploma in Computer Science or Computer Engineering.
• A minimum of 7-9 years of experience in a similar and relevant position.
• Progressive IT management experience leading various IT support teams including server, network, telephony, cloud, cybersecurity, and end-user.
• Experience developing and monitoring multi-million-dollar IT budgets.
• Experience managing vendors, vendors contracts and data centre operations.
• Information technology infrastructure library (ITIL) experience.
• Experience in creating business-specific documentation, business cases, and RFx.
• Strong leadership and team management skills in IT, encompassing network, server, applications, telephony, end-user support, data center management, and Cybersecurity.
• Comprehensive knowledge of IT hardware and software products, including servers, networks, telephony systems, applications, cloud, and Cybersecurity tools.
• Ability to effectively manage and monitor IT budgets to ensure service delivery within approved operating and capital budgets.
• Familiar with data center operations, disaster recovery, uninterruptible power systems (UPS)
• Proficiency in identifying and implementing risk mitigation strategies to eliminate single points of failure within the infrastructure.
• Skilled in project management, capable of leading projects of varying sizes and scopes.
• Knowledge and application of ITIL-based policies and guidelines.

Total Rewards:

• Comprehensive Health, Dental and Vision Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan Automatic Enrollment.
• Three Paid Personal Days (Pro-Rated for Year 1).
• Accrued vacation time starting at four weeks per year.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
• Strong in our convictions.
• Proud of the services we provide.
• Uplifting in our mission, values, and services.

You can expect us to be:

• Competitive in pay, benefits, vacation time and more.
• Promoters of diversity.
• Champions of inclusivity and accessibility.
• Committed to your career advancement.
• A tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem solving and excels at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What's next:

• If you are ready to uplift lives, apply directly online.
• All resumes are reviewed by our team and only those under consideration will be contacted.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at [email protected] and we will work with you to meet your needs.
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Mtis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Ornge. Lives uplifted.