SLED Specialist Customer Contract Manager
Apply NowCompany: Cisco
Location: Durham, NC 27709
Description:
Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions.
The application window is expected to close on: April 11, 2025
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
RTP location is preferred, internal candidates from other U.S. locations will be considered.
MEET THE TEAM
State and Local Government and Education (SLED) Finance Operations. A wholly owned subsidiary of Cisco, Cisco Capital has provided financing to both channel partners and end-user customers since 1996. Its primary mission is to profitably enable sales and growth by tailoring unusual financial solutions to promote specific Cisco product offerings. Cisco Systems Capital is one of the largest and most successful technology finance companies in the world. Backed by Cisco's tremendous financial strength we are poised for even greater future success.
YOUR IMPACT
You will be the SLED Finance Operations point of contact for legal financing agreement preparation and Business Partner funding. You'll establish and maintain effective internal and external customer relationships. You will liaise with Cisco Systems Capital cross-functional teams (e.g. Sales, credit, pricing, legal, tax), business partners and customers for deal details and to resolve issues related to contract preparation. Additional responsibilities include:
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
The application window is expected to close on: April 11, 2025
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
RTP location is preferred, internal candidates from other U.S. locations will be considered.
MEET THE TEAM
State and Local Government and Education (SLED) Finance Operations. A wholly owned subsidiary of Cisco, Cisco Capital has provided financing to both channel partners and end-user customers since 1996. Its primary mission is to profitably enable sales and growth by tailoring unusual financial solutions to promote specific Cisco product offerings. Cisco Systems Capital is one of the largest and most successful technology finance companies in the world. Backed by Cisco's tremendous financial strength we are poised for even greater future success.
YOUR IMPACT
You will be the SLED Finance Operations point of contact for legal financing agreement preparation and Business Partner funding. You'll establish and maintain effective internal and external customer relationships. You will liaise with Cisco Systems Capital cross-functional teams (e.g. Sales, credit, pricing, legal, tax), business partners and customers for deal details and to resolve issues related to contract preparation. Additional responsibilities include:
- Perform legal contract due diligence and handle contract execution. Including quality assurance, cycle time, signature authority, and creative document retention.
- Owns and manages SLED contract operations requirements that include preparing all required standard and approved non-standard documents ensuring that all approvals are brought together.
- Act as subject matter expert on and/or lead SLED contract RFPs for state and national SLED contracts.
- Owns any E-Rate operations for each E-Rate calendar year.
- Partners with SLED sales to assist with contract usage, and answer partner questions on contract usage and SLED engagement.
- Works with SLED partners for required state contract documentation, registration, insurance, and other partner compliance.
- Partner with SLED business and market development to operationalize key strategic and tactical programs to drive SLED business.
- Ensures commercial approval processes related to SLED operations are followed in line with applicable company policy and standards.
- Makes changes, as needed, to SLED operational processes for managing specific SLED programs and operations from start-to-finish.
- Contribute to SLED projects as-needed to operationalize new SLED initiatives, improve SLED processes, or other identified projects.
- Maintains, follows, updates, and reports status on SLED operations and compliance activities and special projects.
- Build and handle transactions in the lease/loan financing system. Input, update and maintain information accuracy and integrity.
- Own, train on, and operates SLED bid tools for State & Local Government and Education including periodic training of Sales on those programs.
- Address customer questions within the requested deadline.
- Overseas and manages existing SLED contracts, both with individual states and national contracts, for on-time payment, compliance reporting, contract extensions, amendments, and related operational functions and issues.
- Maintains, updates, and adds to SLED contract usage guides, self-help resources, partner resources, other related documentation.
- Aid in partner funding forecasting activities.
- Handle compliance request and provide support during internal review or external audit.
- Achieve ongoing personal/professional development goals.
- BS degree and a minimum of 4 years of related experience in the SLED/FED finance operations field
- Leasing operations knowledge and experience, or experience in a SLED lending environment (additional FED lending environment preferred)
- Able to present, organize, and convey complex problems or issues within and across other functions and with client groups; partners with client groups in a team setting to provide business solutions
- Understands Cisco's business objectives and its impact on the client group's processes and deliverables
- Helps informally structure teams and tasks; may provide technical mentorship across other functions and to client groups
- Exercises discernment within generally defined practices and policies in selecting methods and techniques of obtaining solutions: making decisions using broad guidelines
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.