DIRECTOR - RESTAURANTS

Overview

At Hard Rock we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. Hard Rock is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset.

Under the direction of the Hotel Manager, the incumbent plans and directs the overall Food & Beverage operations, Sessions, RT60, IRD & Stewarding, including all related management functions to ensure a positive guest experience.

Responsibilities

ESSENTIAL DUTIES

• Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Ensures strong fiscal responsibility is demonstrated by staff.
• Utilize and/or create financial reporting tools to properly measure area's efficiency and financial success. Takes corrective action as necessary.
• Develops and administers operating and capital budgets.
• Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
• Responsible for specifications and quality of all food and beverage products.
• Controls all labor and beverage cost percentages.
• Responsible for quality, consistency, and presentation of all food and beverage products delivered to guests.
• Recommends to senior management operational enhancements that support initiatives and promote excellence.
• Monitors profit and loss statements to ensure objectives are met, and recommends corrective actions as required.
• Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc. Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensures prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
• Ensures appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
• Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
• Other duties as assigned.

Qualifications

• 5-7 years' experience in hospitality management, including 3 years in a food and beverage leadership role. Upscale lifestyle hotel experience preferred.
• Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• Experience working in a NYC Union environment or similar setting. Specifically, is both proficient in and working with the current edition of NYC CBA / IWA.
• Working knowledge of local hospitality industry and culture; work experience in country preferred.

ESSENTIAL SKILLS

• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, owners, investors, and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Delphi, SUN, HotSOS, Open Table etc.).
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

Additional Details

PHYSICAL DEMANDS

• Ability to move throughout the business (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, & ability to work with hand above shoulders.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to operate potentially hazardous equipment.

ADDITIONAL REQUIREMENTS

• Deep understanding of lifestyle hotels and premium dining products and services.
• Passion for music and knowledge of music trends preferred.
• Self-starter with an entrepreneurial spirit and strong organizational skills
• Must meet legal requirements for any required licensing.
• Ability to travel occasionally.
• Ability to work evenings, weekends, and holidays, as needed.
• Active participant in Executive Committee Meeting, staff meeting, and daily Management Sound Check.
• Participation in the Manager on Duty program
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas.
• In these areas, you may be exposed to environmental factors including, but not limited to, secondhand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• The team member must be able to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

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