Program Manager, Prime Video TVOD
Apply NowCompany: Amazon
Location: Seattle, WA 98115
Description:
Prime Video (PV) offers customers the greatest choice in what to watch including Amazon Original hits like The Boys and The Marvelous Mrs. Maisel, 3P Channel subscriptions like Showtime and AMC+, live events like Thursday Night Football, and a large catalog of transactional (rent or buy) content. The Prime Video team comprises individuals who are all obsessively focused on one mission: to give consumers the world's best-in-class digital video customer experience. Prime Video delivers an entertainment destination unlike any other-fast, reliable, personal, effortless, and delightful.
PV is looking for a Program Manager to lead projects related to customer pricing and studio costing and the royalties payment logic and system. This would include building the program roadmap for costing and pricing, working with different engineering and product managers to manage the roadmap for pricing and costing solutions, and working with data scientists to execute A/B testing experiments. Pricing and costing are key levers within our business to improve revenue and profitability and our accuracy of reporting to our studio partners is a key way for them to understand business performance and make improvements. This role will oversee the Prime Video Marketplace pricing and costing program, which includes overall strategy, analysis, reporting, conducting extensive audits per studio and at ASIN grain, and making recommendations for step change improvements across multiple stakeholders. This is an influential role that will identify and close operational gaps, enhance customer experience with pricing, create SOPs for internal users, and automate workflows. The Program Manager must be comfortable working cross-functionally with internal clients such as tech product teams, legal, finance, accounting, and content acquisition managers, and also engage with select third party studio partners.
Success in this role will include pricing accuracy improvements, workflow automation for all pricing and costing use cases, and making data driven decisions that improve our customer acquisition, retention, and our bottom line. We are looking for a motivated self-starter that can be hands on in a fast paced, ambiguous environment with limited supervision. You are a fast learner, who can quickly absorb the nuances of different tech systems behavior and manual workflows. You will be analytical in your decision making, with the demonstrated ability to drive issues to completion and have a passion for supplying clients with data driven recommendations. This position also involves regular communication with stakeholders and management on status, risks, and strategy. Listening, writing, and analytics skills are essential to this role.
Key job responsibilities
- Partner with internal teams to understand knowledge gaps and create SOPs, and innovate to develop best practices and processes within the pricing and costing space
- Develop roadmap for pricing and costing for the marketplace business
- Partner with account management teams to identify areas of opportunity to improve profitability by studio and content type
- Conduct proactive audits and represent the Prime Video Marketplace business to external auditors
- Report on weekly and monthly KPIs as well as projects to senior leadership
- Drive continuous improvement projects in installation and maintenance processes
- Identify through analysis and execute on opportunities to improve internal user and third-party experience and performance
- Write business requirements for technical teams on feature improvements.
- Write OP1 and OP2 roadmap docs for costing and pricing and present to product and tech teams.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in pricing, costing, accounting, finance, or a related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
PV is looking for a Program Manager to lead projects related to customer pricing and studio costing and the royalties payment logic and system. This would include building the program roadmap for costing and pricing, working with different engineering and product managers to manage the roadmap for pricing and costing solutions, and working with data scientists to execute A/B testing experiments. Pricing and costing are key levers within our business to improve revenue and profitability and our accuracy of reporting to our studio partners is a key way for them to understand business performance and make improvements. This role will oversee the Prime Video Marketplace pricing and costing program, which includes overall strategy, analysis, reporting, conducting extensive audits per studio and at ASIN grain, and making recommendations for step change improvements across multiple stakeholders. This is an influential role that will identify and close operational gaps, enhance customer experience with pricing, create SOPs for internal users, and automate workflows. The Program Manager must be comfortable working cross-functionally with internal clients such as tech product teams, legal, finance, accounting, and content acquisition managers, and also engage with select third party studio partners.
Success in this role will include pricing accuracy improvements, workflow automation for all pricing and costing use cases, and making data driven decisions that improve our customer acquisition, retention, and our bottom line. We are looking for a motivated self-starter that can be hands on in a fast paced, ambiguous environment with limited supervision. You are a fast learner, who can quickly absorb the nuances of different tech systems behavior and manual workflows. You will be analytical in your decision making, with the demonstrated ability to drive issues to completion and have a passion for supplying clients with data driven recommendations. This position also involves regular communication with stakeholders and management on status, risks, and strategy. Listening, writing, and analytics skills are essential to this role.
Key job responsibilities
- Partner with internal teams to understand knowledge gaps and create SOPs, and innovate to develop best practices and processes within the pricing and costing space
- Develop roadmap for pricing and costing for the marketplace business
- Partner with account management teams to identify areas of opportunity to improve profitability by studio and content type
- Conduct proactive audits and represent the Prime Video Marketplace business to external auditors
- Report on weekly and monthly KPIs as well as projects to senior leadership
- Drive continuous improvement projects in installation and maintenance processes
- Identify through analysis and execute on opportunities to improve internal user and third-party experience and performance
- Write business requirements for technical teams on feature improvements.
- Write OP1 and OP2 roadmap docs for costing and pricing and present to product and tech teams.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Experience in pricing, costing, accounting, finance, or a related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.