Operations Supervisor, PSA Canada

Notice: Collectors will transition to the Workday Applicant Tracking System (ATS) on May 27th. Applicants may be asked to reapply at that time. For questions regarding your application status, please contact our Talent Acquisition Team.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, SGC and the Long Beach Expo. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We are looking for a Supervisor to lead our Toronto-area based Operations team for PSA Canada. In this role, you will lead all end to end production and logistics for PSA, from the time that collectibles arrive to our facility, to how they are received, processed, and ultimately shipped. This is a unique opportunity to build and lead the Operations team in our rapidly expanding global network. Along the journey you will contribute to building a world class Operations organization, delighting collectors every step of the way.

This role reports to the Director of Operations and will work from our Mississauga, Ontario office.

What You'll Do:

• Supervise the staffing, training, and scheduling of department personnel.
• Monitor staff productivity and assign tasks as needed.
• Create and maintain departmental structure, morale and sense of team.
• Develop production goals and ensure that goals are met.
• Plan employee schedules to meet daily operations goals.
• Develop staff skills and create a rewarding and fulfilling work environment.
• Create effective solutions for issues that arise within the Department.
• Ensure that all team members are using the appropriate resources to identify items.
• Actively devise strategies to maintain acceptable service levels.
• Maintain accurate records.
• Ensure proper procedures are followed and devise techniques to improve team efficiency.
• Implement improvements to keep error percentage to a minimum.
• Act as a knowledgeable and accessible resource for team members.
• Interact with our third-party partner; strong customer facing communication and support.
• Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages.
• Lead by example and be a champion of all company policies, including safety, attendance & security.

Who You Are:

• 5+ years of professional experience including 3+ years in a fulfillment, manufacturing (or related role) environment and 2+ years in a managerial/supervisory role.
• 2+ years managing 3rd party client relationships or working in a customer/client facing role.
• Bachelor's degree in related field or equivalent work experience.
• Ability to travel to other sites (minimal to occasional).
• Strong verbal and written communication, including an ability to understand and relay company policies/procedures.
• Dependable and personable team player who works well with both internal and external stakeholders.
• Data-driven problem solver with an understanding of general business implications of decisions.
• Comfortable multitasking and prioritizing a variety of projects in a fast-paced environment with little room for error.
• Influential leader who can inspire/motivate others and effectively drive change within the department.
• Strong project management and planning/organizational skills; ability to develop and execute realistic action plans.
• Familiarity with standard concepts, practices, and procedures within trading cards, tickets and other forms of sports and non-sports collectibles.

Salary Range: The salary range for this position is $85,000 - $105,000 (CAD). Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors may use e-verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

Explore other available openings at collectors.com/careers.