Key Account Manager

Summary:

Primary commercial contact for assigned OEM's (original equipment manufacturers, including Defense manufacturers) to maintain current business accounts and lead organization to acquire additional damper business. Interfaces between the customer, other account and key account managers, management, engineering, operations and development teams.

Essential Duties and Responsibilities:

• With assistance from the Director, develops and executes customer-specific strategic sales plans and forecasts developed in line with organizational goals and objectives. Achieves budgeted sales revenue and agreed upon prices within assigned accounts. Drives organization to meet the needs of the account, acting as the voice of the customer within Bilstein.
• With assistance from the Director, defines and implements customer specific growth strategies by consulting all involved parties about pricing strategies, communication and relationship building. Develops and drives a credible and productive long-term relation at various levels and disciplines in order to maximize the value (top and bottom-line) of short & long-term business with assigned accounts.
• Responsible for the sales forecast and accuracy at the responsible accounts. Continually monitors markets, market requirements and modification of existing product line in the development of new equipment to meet changing market needs. Utilizes CRM effectively through opportunity management to provide sales forecasts to the Director on a monthly basis.
• Reports business analysis, market trends and proactively acts upon information by rapidly adapting the sales strategy.
• Establishes and maintains business relations on technical and commercial levels (towards clients and internal departments for both active and passive systems).
• Enhances existing business relations and extension of network proactively. Reports on market intelligence, competitive intelligence, forecasts, account plans and sales opportunities for assigned accounts.
• Attends meetings as required in various Bilstein plants and sales offices. Actively participates in the weekly staff meetings, supports customer visits/audits, etc.
• Performs special projects and other duties as assigned.