Director Quality Operations
Apply NowCompany: HCA Healthcare
Location: Nashville, TN 37211
Description:
Introduction
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Director Quality OperationsHCA Healthcare
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
We are seeking a Director Quality Operations for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
Job Summary and Qualifications
This position designs, facilitates, and manages programs and projects to support the HCA enterprise Quality and Regulatory Operations agenda. Duties include the ability to manage, organize, and analyze program needs, identify program gaps, and drive program execution. Leveraging expertise in quality improvement, the candidate will drive initiatives to enhance efficiency, quality, and patient outcomes across the organization. The candidate must possess excellent written and oral communication skills, and negotiation skills that foster strong working relationships. Key partner across clinical and operational teams. Up to 50% travel required.
Major Responsibilities:
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Design and develop strategic supporting programs, tools and processes to facilitate the execution of Quality and Regulatory strategies and initiatives. Partner with other teams within the Clinical Services Group, ITG, PI, HRG and other key stakeholders as needed to achieve this objective.
Collaborates with cross-functional design partners (as well as external partners) to design, manage, assign and execute quantitative and qualitative data analysis.
Develop strategic documents such as program charters, project plans, assessments, education, and communication plans. Proactively identifies and mitigates risks to strategy, project plans, and key milestones.
Lead comprehensive analyses of existing processes, utilizing data-driven approaches to identify root causes of inefficiencies and areas for improvement for aligning with clinical quality improvement strategies.
Develop presentations to provide senior leadership with detailed data analysis and interpretation, presenting complex information in a clear and actionable format for informed decision-making.
Ensures program supporting resources meet all needs of customers, including but not limited to presentation materials, education/training plans and content, communications plans, etc.
Designs and ensures adherence to standard work templates and processes.
Identify and evaluate tools to improve program and team effectiveness.
Facilitates project updates/presentations to Business Owners and leaders at multiple levels within the organization.
Actively communicate with stakeholders to accomplish project activities across multiple business groups.
Proactively identify and resolve issues; manage quality initiatives, manage and mitigate risk.
Leads change control processes and establish effective quality initiatives across all involved business entities.
Facilitate decision-making that is required for progress on assigned quality initiatives
Monitor and regularly assess the quality and effectiveness of such initiatives, and provide feedback to ensure consistent effective initiatives performance.
Build and maintain relationships with key stakeholders.
Contribute to a culture of safety and regulatory compliance. Model optimal behavior and encourages others to participate in quality and safety initiatives.
Attend meetings and participate in committees as required.
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
Continue professional development.
Independently and effectively manage assigned project work.
Education & Experience:
Master's degree preferred
Bachelor's degree required
5+ years of experience in leading quality and regulatory improvement initiatives at a hospital, market, and/or regional level
Registered nurse, registered pharmacist, or other, equivalent clinical experience with five years' experience of oversight of clinical quality improvement and regulatory strategies required
CPHQ Certification - must obtain within two years of hire required
Proficient user of Microsoft Office, including Excel, Word, Power Point, and SharePoint.
Ability to navigate data systems such as: Power Bi, Visual Insights, etc.
Tactical execution - demonstrates personal ownership of tasks and follows through to get the required results in the established timeframe.
Experience leading large, enterprise-scale projects or programs required
Strong quality improvement experience in a hospital, market, or regional level environment required.
Exceptional critical thinking skills required.
Possess strong communication skills (both verbal and written) and interpersonal skills, strong organizational skills and ability to manage multiple competing priorities.
HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you find this opportunity compelling, we encourage you to apply for our Director Quality Operations opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Director Quality OperationsHCA Healthcare
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
We are seeking a Director Quality Operations for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
Job Summary and Qualifications
This position designs, facilitates, and manages programs and projects to support the HCA enterprise Quality and Regulatory Operations agenda. Duties include the ability to manage, organize, and analyze program needs, identify program gaps, and drive program execution. Leveraging expertise in quality improvement, the candidate will drive initiatives to enhance efficiency, quality, and patient outcomes across the organization. The candidate must possess excellent written and oral communication skills, and negotiation skills that foster strong working relationships. Key partner across clinical and operational teams. Up to 50% travel required.
Major Responsibilities:
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Design and develop strategic supporting programs, tools and processes to facilitate the execution of Quality and Regulatory strategies and initiatives. Partner with other teams within the Clinical Services Group, ITG, PI, HRG and other key stakeholders as needed to achieve this objective.
Collaborates with cross-functional design partners (as well as external partners) to design, manage, assign and execute quantitative and qualitative data analysis.
Develop strategic documents such as program charters, project plans, assessments, education, and communication plans. Proactively identifies and mitigates risks to strategy, project plans, and key milestones.
Lead comprehensive analyses of existing processes, utilizing data-driven approaches to identify root causes of inefficiencies and areas for improvement for aligning with clinical quality improvement strategies.
Develop presentations to provide senior leadership with detailed data analysis and interpretation, presenting complex information in a clear and actionable format for informed decision-making.
Ensures program supporting resources meet all needs of customers, including but not limited to presentation materials, education/training plans and content, communications plans, etc.
Designs and ensures adherence to standard work templates and processes.
Identify and evaluate tools to improve program and team effectiveness.
Facilitates project updates/presentations to Business Owners and leaders at multiple levels within the organization.
Actively communicate with stakeholders to accomplish project activities across multiple business groups.
Proactively identify and resolve issues; manage quality initiatives, manage and mitigate risk.
Leads change control processes and establish effective quality initiatives across all involved business entities.
Facilitate decision-making that is required for progress on assigned quality initiatives
Monitor and regularly assess the quality and effectiveness of such initiatives, and provide feedback to ensure consistent effective initiatives performance.
Build and maintain relationships with key stakeholders.
Contribute to a culture of safety and regulatory compliance. Model optimal behavior and encourages others to participate in quality and safety initiatives.
Attend meetings and participate in committees as required.
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
Continue professional development.
Independently and effectively manage assigned project work.
Education & Experience:
Master's degree preferred
Bachelor's degree required
5+ years of experience in leading quality and regulatory improvement initiatives at a hospital, market, and/or regional level
Registered nurse, registered pharmacist, or other, equivalent clinical experience with five years' experience of oversight of clinical quality improvement and regulatory strategies required
CPHQ Certification - must obtain within two years of hire required
Proficient user of Microsoft Office, including Excel, Word, Power Point, and SharePoint.
Ability to navigate data systems such as: Power Bi, Visual Insights, etc.
Tactical execution - demonstrates personal ownership of tasks and follows through to get the required results in the established timeframe.
Experience leading large, enterprise-scale projects or programs required
Strong quality improvement experience in a hospital, market, or regional level environment required.
Exceptional critical thinking skills required.
Possess strong communication skills (both verbal and written) and interpersonal skills, strong organizational skills and ability to manage multiple competing priorities.
HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you find this opportunity compelling, we encourage you to apply for our Director Quality Operations opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.