Technical Operations Manager
Apply NowCompany: NESN
Location: Watertown, MA 02472
Description:
The Technical Operations Manager will support on-site and remote live events for the New England Sports Network (NESN) and SportsNet Pittsburgh, including broadcasts for the Boston Bruins, Boston Red Sox, Pittsburgh Penguins and Pittsburgh Pirates.
You'll have the opportunity to work with cutting-edge broadcast technology, lead innovative projects, and be part of a team that brings sports to life for millions of fans.
This role serves as the primary technical contact for NESN's Operations Department and technical support as necessary for SportsNet Pittsburgh, ensuring seamless execution of live event productions. The manager will collaborate with engineering, production, and on-site crews to troubleshoot issues, schedule staff, and lead technical projects.
Essential Duties and Responsibilities:
We believe in the potential within every individual. If you're passionate about this role, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.
Qualifications:
We believe that when team members feel supported, they are more engaged, productive, and innovative. If you're looking for a workplace that celebrates people and their personal and professional growth, you've come to the right place.
Some of the benefits we provide include:
Who We Are
NESN (New England Sports Network) is owned by Fenway Sports Group, which also owns the Boston Red Sox and Pittsburgh Penguins among other holdings, and Delaware North, owners of the Boston Bruins. NESN is delivered throughout the six-state New England region and nationally as NESN National. The definitive source for New England sports programming, NESN consistently has been one of the top-rated regional sports networks in the country, with a reputation for innovative and award-winning production of sports events and specials.
As of Fall 2023, NESN manages SportsNet Pittsburgh, a newly branded regional sports network that televises Pittsburgh Penguins and Pirates games, as well as local college sports, original content and more in PA, WV, and portions of MD, OH and NY.
Our professional environment is passionate, adaptable, creative, and filled with aspiring individuals who are driven to grow with our company. Our core values are at the heart of who we are. We have a spontaneous and vibrant culture, and we truly believe in team spirit and collaboration.
NESN is proud to be a diverse and inclusive employer. We are committed to Equal Employment Opportunities for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.
You'll have the opportunity to work with cutting-edge broadcast technology, lead innovative projects, and be part of a team that brings sports to life for millions of fans.
This role serves as the primary technical contact for NESN's Operations Department and technical support as necessary for SportsNet Pittsburgh, ensuring seamless execution of live event productions. The manager will collaborate with engineering, production, and on-site crews to troubleshoot issues, schedule staff, and lead technical projects.
Essential Duties and Responsibilities:
- Live Event Support:
- Provide operational support during live events at remote sites and the Watertown facility, and as necessary Pittsburgh or other remote locations
- Act as the main technical point of contact for NESN Operations.
- Coordination and Collaboration:
- Collaborate with operations management, production teams, and on-site crews to prepare for and execute remote broadcasts.
- Partner with NESN Engineering and Master Control to ensure seamless live event broadcasts.
- Technical Documentation and Planning:
- Create production tech books and technical surveys for assigned games
- Lead technical setup days as needed.
- Vendor and Team Coordination:
- Coordinate with Red Sox and Bruins broadcasting teams on technical integrations, camera/audio positions, and related issues at Fenway Park and TD Garden.
- Manage truck compound requirements with team representatives and third-party vendors.
- Assist Sr. Director of Studio & Event Operations for NESN and Sr. Director of Production & Operations for SNP with vendor coordination, negotiation and integration
- Innovation and Technology:
- Oversee site surveys and pilot new in-game technologies like cameras and audio integrations.
- Develop proficiency in advanced production models, including 4K-HDR, RAPS (Cloud Control), and REMI productions.
- Assist in implementing new technologies for remote-based events.
- Troubleshooting and Problem-Solving:
- Resolve complex technical, operational, and personnel issues during live events.
- Budgeting and Additional Duties:
- Participate in the annual capital budgeting process for new equipment.
- Support SNP (SportsNet Pittsburgh) live events as assigned.
- Perform other duties as required.
We believe in the potential within every individual. If you're passionate about this role, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.
Qualifications:
- Proven experience in live event production, both on-site and in-facility.
- Familiarity with non-traditional workflows, including REMI, remote-controlled, and cloud-based productions.
- Experience working with Broadcast Engineering and Master Control, including understanding signal flow and transmission.
- Proficiency with broadcast technology (e.g., EVS, Calrec, Ross, Grass Valley, Unity, Dante, Evertz).
- Strong troubleshooting skills for complex technical issues.
- Knowledge of event operational roles and experience working with third-party vendors.
- Strong organizational and communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and as part of a team.
- Strong interpersonal skills to collaborate effectively with diverse stakeholders.
- Willingness to work weekends, holidays, and travel as required by the sports schedule.
We believe that when team members feel supported, they are more engaged, productive, and innovative. If you're looking for a workplace that celebrates people and their personal and professional growth, you've come to the right place.
Some of the benefits we provide include:
- Medical and Dental plans which are currently funded by NESN at approximately 85%
- Pre-Tax HSA, FSA and Dependent Care Account
- 401(k) plan with employer match of 100% up to the first 6% of compensation, 3% contribution through Safe Harbor and discretionary profit sharing of up to 6%.
- Life Insurance, AD&D, Short and Long-Term Disability which are currently 100% funded by NESN
- Paid parental leave
- Time Off Benefits - Eligible NESN Employees accrue Paid Time Off equaling 160 hours or 20 days for the full year
- Team Store Discounts - Employees will receive a discount of 50% at the Red Sox Team Store and 25% off at the Bruins Pro Shop with a valid NESN Employee ID
- Paid Volunteerism - NESN provides eligible employees with up to 24 hours (3 days) of paid time to participate in NESN Connects events.
- Tuition Reimbursement - NESN provides a generous Tuition Reimbursement Program to assist employees who aspire to further their education to learn & grow within their careers.
- MBTA Reimbursement - Eligible employees may be reimbursed up to $100 per month for the use of Mass Transit if it is their primary mode of transportation to & from work
- Travel Assistance & ID Theft Protection
- Estate Guidance - The Hartford helps employees protect their family's future by creating a customized and legally binding will online using a simple but comprehensive online questionnaire.
- Additional Perks & Employee Discounts - As a NESN employee, you are eligible for other discounts & perks such as pet insurance, tickets, travel, dry cleaning, mobile phones, and much more!
Who We Are
NESN (New England Sports Network) is owned by Fenway Sports Group, which also owns the Boston Red Sox and Pittsburgh Penguins among other holdings, and Delaware North, owners of the Boston Bruins. NESN is delivered throughout the six-state New England region and nationally as NESN National. The definitive source for New England sports programming, NESN consistently has been one of the top-rated regional sports networks in the country, with a reputation for innovative and award-winning production of sports events and specials.
As of Fall 2023, NESN manages SportsNet Pittsburgh, a newly branded regional sports network that televises Pittsburgh Penguins and Pirates games, as well as local college sports, original content and more in PA, WV, and portions of MD, OH and NY.
Our professional environment is passionate, adaptable, creative, and filled with aspiring individuals who are driven to grow with our company. Our core values are at the heart of who we are. We have a spontaneous and vibrant culture, and we truly believe in team spirit and collaboration.
NESN is proud to be a diverse and inclusive employer. We are committed to Equal Employment Opportunities for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.