WTC Business/Support Analyst (Senior Consultant MIS Lvl A), Data Sciences and Support

Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Will have a strong background capturing and analyzing requirements gathered from end users and other stakeholders, creating BRDs, functional specifications, paper mock ups and flowcharts or other relevant documents and materials as requested for the World Trade Center initiative and or other projects. Strong written and spoken language skills are a must and a strong background in clinical healthcare technologies and processes is strongly preferred. The BA will partner with business users, project managers and developers. Along with the Project Manager, the BA will serve as the primary intermediary between the business and the development team.

Duties & Responsibilities

• Interview users, stakeholders, and sponsors to assess departmental needs to create Business, functional and technical requirements documents.
• Understand complex business needs, and then translate requirements into effective system solutions including improvements, new system features, reporting, visualization, and actionable insights.
• Develop documentation of test plans, technical documentation, release notes, end-user guides, training programs and/or other materials as necessary.
• Analyze and document client's business requirements and processes; communicate requirements to technical personnel by constructing basic conceptual data and process models, including process flowcharts and technical specifications.
• Decompose information gathered into details including sources of data, data types, users, user types, interface components, interface navigation needs, reporting needs, and administrative system needs.
• Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.
• Research industry practices; collect and analyze data; draw appropriate conclusions and recommendations; present results in written reports or through oral presentations using visual aids.
• Coordinate user groups and project teams, convening conference calls and meetings and maintaining minutes and follow-up logs.
• Work collaboratively with the development team to develop designs, mockups and prototypes.
• Communicate technical design issues to non-technical people.
• Ability to work independently and as part of a fast-moving team.
• Work within timeline and resource constraints provided by the Project Manager.
• Provide ongoing communication with users, managers, corporate directors and vendors to assure support and current initiatives.
• Performs other duties as assigned/required.

Minimum Qualifications
1. A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and
2. Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.
Operations Specialty requires supervisory experience (5 years).
Network Services requires a telecommunications background and experience.
3. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or
4. A satisfactory equivalent combination of training, education and experience

Department Preferences

• Experience gathering business requirements, writing user stories, and conducting QA
• Detailed knowledge of general phases of SDLC, project management methods
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Must be well organized, detail oriented, highly analytical, possess strong problem-solving skills and must have a desire to be accountable for project success.