Technical Specialist (Unified Communication)
Apply NowCompany: Diverse Lynx LLC
Location: Florham Park, NJ 07932
Description:
Technical Specialist (Unified Communication)
Florham Park, NJ (Onsite)
Full Time Position
Duties and Responsibilities:
Minimum Job Entry Requirements:
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Florham Park, NJ (Onsite)
Full Time Position
Duties and Responsibilities:
- Responsible to deliver the services associated with UC Service Module based on the scope set out in the MSA
- Own the Service Levels and contractual commitments including the Service Level reporting for the UC Service Module
- Re-purpose/re-mobilize the critical operational resources to meet any immediate requirement across Service Delivery and Operations.
- Drive Continuous Service Improvement for UC Service Module
- Own and implement the Business Continuity plan for the operations of the UC Service module
- Responsible for the demand and consumption of the Services of the UC Service module
- Support Client Service Delivery Managers in delivering their responsibilities.
- Participate in customer calls and be contact for regional customers to respond/support on potential design questions
- Support to Operations Team on Incidents and complex requests
- Travel within region may be required
Minimum Job Entry Requirements:
- Working experience of 8-10 years on Voice Services and Platforms.
- Experience on Large Enterprise Networks in as a Service/Technical Delivery Manager.
- Strong experience on UC (preferably CISCO) technologies and associated protocols.
- Strong understanding/experience on tools like VOSS
- Must have CCNP (Voice)/CCIE Voice desirable
- Ability to coordinate with various teams involved in the Client Contract to deliver the services to the customer on time also with the committed quality.
- Ability to manage multiple tasks in a fast-paced complex network environment.
- Strong skills on MS Office for reports and preparation of RCA
- Self-starter with attention to detail and ability to maintain focus over long periods of time.
- Ability to work &; support at odd hours as needed.
- Besides fluent in English additional Language is desired
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.