Salesforce Business Solutions Architect

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

The Salesforce Business Solutions Architect will be responsible for technical development and design on the Salesforce Platform in coordination with business and third-party development teams to transform the CRM experience within Digital Catering & In-Flight Solutions. The Salesforce Business Solutions Architect will be actively involved in requirements gathering across business groups and will be expected to bring technical Salesforce skills to the team.

This role will actively build solution components, thoroughly test development, and ensure quality throughout our product development and enhancement lifecycle. The Salesforce Business Solutions Architect is experienced and apprised of the constantly changing technology stack of the Salesforce platform, who works alongside their colleagues, participates in building our team culture and supports our aligned Digital Catering & In-Flight Solutions organization to create innovative solutions that meet and enhance business needs.

Responsibilities:

Business Alignment and Strategy
Work with stakeholders to define data rules, standardize business processes and establish development best practices across Salesforce org
Gather business requirements from various business teams and translate to technical design/development or configuration on the Salesforce platform

Solution Design and Delivery
Manage testing and deployment activities internally and with third-party development teams
Understand and maintain systems and processes integrated into the Salesforce platform as well as data flows leveraging APIs, web services and other ETL tools
Write and automate unit, integration, incremental user stories and end-to-end testing

Innovation and Continuous Improvement
Stay abreast of emerging Salesforce capabilities and identify opportunities to enhance
the platform's functionality
Recommend and implement innovative features to improve user experience and business outcomes
Build and maintain a roadmap for Salesforce enhancements that aligns with organizational priorities

Enablement and Support
Develop and share best practices for platform usage and ensure team members are
empowered to maximize Salesforce's potential
Provide ongoing support for critical enterprise applications and troubleshoot issues proactively

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading prot sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benets including medical, dental, vision, short/long term disability and life benets
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Salesforce Certified Developer with 7+ years of hands-on Salesforce experience
• Strong expertise in translating business needs into effective technical solutions
• Experience working with enterprise orgs, managing deployment packages, and adhering to architectural design patterns
• Familiarity with SQL, JavaScript, HTML5, APIs, and cloud services such as AWS
• Proactive problem-solving skills, with the ability to recommend solutions that align with business priorities
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Knowledge of DevOps Platforms and automation for testing, building and deployment
• Experience with Salesforce Messaging for In-App and Web (MIAW)
• Experience with any of the following products: Tableau, PowerBI, OmniChannel, Salesforce Platform API, Einstein BOT, Conga